IT Support Analyst: ServiceNow, Intune & AD Pro

Jobtailor; Southport; On-site; AUD 60,000 - 85,000; Full time

Job summary

Palm Lake Group is seeking an IT Support Technician to provide Level 1 and 2 support across multiple sites in Australia. You will troubleshoot hardware and software, manage user accounts, and help deploy devices with Intune.

The role requires experience with ITSM tools like ServiceNow, strong Microsoft 365 knowledge, and a proactive approach to improving IT services. On-site work across Palm Lake Group locations is expected.

Qualifications

• 3+ years in IT Service Desk, Help Desk or IT Support
• Experience with ServiceNow or similar ITSM platform
• Strong Windows, Microsoft 365, printers, mobile device troubleshooting
• Hands-on with Intune, Active Directory and Entra ID
• Understanding of Microsoft 365 administration and end-user support
• Knowledge of cybersecurity best practices and secure account management
• Excellent customer service and communication skills
• Ability to manage multiple priorities and work with stakeholders
• Willingness to travel locally and interstate as needed

Responsibilities

• Provide Level 1 and 2 IT support to staff across Palm Lake Group
• Log, track, and manage incidents and service requests in ServiceNow
• Troubleshoot hardware, software, Microsoft 365, connectivity, and device issues
• Configure and deploy laptops, desktops, and mobile devices using Microsoft Intune
• Manage user accounts, access, and permissions across AD and Entra ID
• Develop and maintain IT documentation, user guides, and support resources
• Assist with IT projects, equipment rollouts, relocations, and system improvements
• Provide onsite support at Palm Lake Group locations as required
• Collaborate with stakeholders and external IT partners to resolve issues
• Contribute to continuous improvement of IT processes and user experience
• Report to the IT Business Partner

Skills

Troubleshooting

Customer Service

Communication

Organisational Skills

Teamwork

Adaptability

Problem Solving

Proactive Learning

Tools

ServiceNow

Microsoft 365

Microsoft Intune

Active Directory

Microsoft Entra ID

Job description

Palm Lake Group is seeking an IT Support Technician to provide Level 1 and 2 support across multiple sites in Australia. You will troubleshoot hardware and software, manage user accounts, and help deploy devices with Intune.

The role requires experience with ITSM tools like ServiceNow, strong Microsoft 365 knowledge, and a proactive approach to improving IT services. On-site work across Palm Lake Group locations is expected.