It Support

Archdiocese Of Melbourne Catholic Development Fund; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Generous salary package

Hybrid flexibility

Modern workspace East Melbourne

Background checks & safety commitments

Job summary

Archdiocese Of Melbourne Catholic Development Fund is seeking an experienced Senior End User Computing professional in Melbourne. You will proactively identify and resolve complex issues impacting staff productivity across Microsoft 365, Entra ID and Citrix environments.

You will work with MSPs and internal teams to improve services, manage authentication, security and device lifecycle, and support SharePoint Online, OneDrive, Exchange Online, Teams and Citrix infrastructure.

Qualifications

• Tertiary qualified or equivalent business/technical qualifications.
• Experience with ITIL-aligned service management practices (incident, request, change, problem).
• Strong customer service mindset and ability to assist non-technical users.
• Basic PowerShell or automation for Microsoft 365, endpoint administration and reporting.
• Strong knowledge of Windows endpoint support and device lifecycle management.
• Experience supporting Microsoft 365 and modern workplace tech.
• Experience with MSPs and third-party vendors and driving service improvements.
• Ability to translate technical issues into business impact and communicate with stakeholders.

Responsibilities

• Identify, troubleshoot, and resolve complex issues affecting staff productivity (Microsoft 365, ENtra ID, authentication).
• Drive root-cause analyses and service-improvement initiatives with MSPs and infrastructure teams.
• Administer Microsoft 365 including user provisioning, licensing, security groups and MFA support.
• Manage SharePoint Online sites, libraries, permissions and external sharing controls.
• Support OneDrive for Business: file sync, sharing, recovery, version history, onboarding.
• Administer Exchange Online & Outlook: mailbox and calendar management, mail flow troubleshooting.
• Provide Microsoft Teams support: channels, meetings, rooms, chat and permissions.
• Oversee Citrix infrastructure including Virtual Apps/Desktops, Workspace App and performance monitoring.

Skills

End User Computing

Microsoft 365

Citrix Engineering

ITIL practices

Vendor management

Customer service

Problem management

Education

University degree or equivalent (Tertiary qualification)

Tools

Microsoft Entra ID

Azure AD / Entra ID

Intune

Job description

Job Description

About the Catholic Development Fund

Catholic Development Fund (CDF) are a values-based financial institution that provides funding and support across its footprint of Catholic organisations, including parishes, primary and secondary schools, healthcare, aged care, and social services providers.

Our work enables real impact: from hospital wings for the sick, safe havens for the homeless, and classrooms for the young – we support our customers to grow their mission. Through our expertise and commitment, we help Catholic organisations and everyday people put their faith into action and contribute to a fairer, more cohesive society.

About the Role

The role will proactively identify, troubleshoot, and resolve complex issues impacting staff productivity, including Microsoft 365 application stability, user profile management, authentication services, Cloud technologies, endpoint performance and Citrix performance and reliability. Working closely with managed service providers, infrastructure teams, and business stakeholders, the position will drive root cause analysis, service improvements, and technology optimisation initiatives to enhance the overall digital employee experience.

Key Accountabilities

Microsoft 365 Administration

• User provisioning and deprovisioning
• Licensing management
• Security groups
• Entra ID (Azure AD) basics
• Authentication and MFA support
• Service health monitoring

SharePoint Online Administration

• Site creation and management
• Document libraries and metadata
• Permissions management
• External sharing controls
• SharePoint troubleshooting
• Governance and compliance awareness

OneDrive for Business Support

• File sync troubleshooting
• Sharing and permissions
• Recovery of deleted files
• Version history management
• Migration and user onboarding support

Exchange Online & Outlook

• Mailbox administration
• Shared mailbox support
• Calendar and meeting management
• Outlook profile management
• Distribution groups
• Mail flow troubleshooting
• Offboarding and mailbox access management

Microsoft Teams Support

• Team and Channel creation/configuration
• Meeting and webinar support
• Teams Phone basics
• Teams Rooms and meeting room troubleshooting
• Chat, file sharing, and permissions management
• User adoption and training

Citrix Infrastructure Administration

• The resource should be capable of diagnosing and optimizing the Citrix environment.
• Citrix Virtual Apps and Desktops
• Citrix NetScaler / ADC
• Citrix Director and Studio
• Citrix Profile Management
• Citrix Workspace App troubleshooting
• Citrix performance monitoring and optimization

Endpoint Management & Windows Engineering

• Microsoft Intune
• Windows 11 administration
• Windows Update for Business
• Endpoint configuration
• Group Policy
• Patch management
• Software packaging and deployment

Network & Performance Troubleshooting

• Network performance analysis
• TCP/IP troubleshooting
• WAN optimisation
• QoS implementation
• SD-WAN concepts
• FortiGate firewall knowledge
• Bandwidth monitoring

Identity & Access Management

• Microsoft Entra ID
• Single Sign-On (SSO)
• MFA troubleshooting
• Azure AD Connect
• Token and certificate troubleshooting

Monitoring & Analytics

• Citrix Director
• Microsoft Endpoint Analytics
• Azure Monitor
• Log Analytics
• Performance baselining

Security & Compliance

• Microsoft Defender awareness
• Mimecast awareness
• Data Loss Prevention (DLP)
• Information Protection
• Retention policies
• Secure external sharing
• Audit log investigations

Endpoint provisioning, offboarding, maintenance & asset lifecycle

• Build, provision and deploy laptops for new starters and role
• Perform device wipe, retirement and reallocation processes
• Remediate workstation issues.

Meeting rooms & collaboration spaces

• Support meeting room connectivity
• Administer room accounts/resources used for Teams-enabled rooms

What You Bring

• Tertiary qualified (i.e. University Degree / TAFE Diploma) or relevant business/technical qualifications
• Experience with ITIL-aligned service management practices, including incident, request, change and problem management.
• Strong customer service mindset with the ability to support non-technical users and communicate clearly during incidents or service disruptions.
• Basic PowerShell or automation experience for Microsoft 365, endpoint administration, reporting and repeatable support tasks.
• Strong knowledge in Windows endpoint support and device lifecycle management
• Strong understanding of Microsoft 365 admin and user support
• Exposure to cloud technologies (AWS/Azure) and security/monitoring tooling coverage (Defender/ Mimecast/ Intune).
• Minimum 2 years’ experience in a senior End User Computing, Digital Workspace, Citrix Engineering or Systems Engineering role.
• Demonstrated experience supporting Microsoft 365 and modern workplace technologies.
• Experience managing complex technical incidents and driving problem management outcomes.
• Experience working with Managed Service Providers (MSPs) and third-party technology vendors.
• Experience implementing service improvements that enhance system performance, reliability and user satisfaction.
• Proven ability to translate technical issues into business impacts and communicate effectively with stakeholders at all levels.

Why work for us?

• Generous salary package – that recognises your skills, experience, and contributions.
• Professional Environment – join a dedicated team of professionals committed to fostering an agile and inspiring work environment.
• Meaningful Work – be part of a values, driven organisation that makes a difference in the community.
• Hybrid Flexibility – we offer a hybrid working model (3 days in the office per week), plus a modern workspace in tranquil East Melbourne.

Employment is subject to satisfactory background checks which include a National Police Check, Working with Children Check and Reference Checks. To be successful in this role you must hold valid working rights in Australia.

The Archdiocese is committed to the safety, wellbeing, and dignity of all children and vulnerable adults.