IT Service Technician - Level 1

Precruitment; Cairns Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

A progressive IT services firm in Cairns is seeking an IT Service Technician (Level 1) to ensure client IT environments run smoothly. Responsibilities include diagnosing technical issues, managing service requests, and providing desktop support. Ideal candidates are graduates or those with 3-6 months of experience and strong communication skills. The role offers a competitive hourly rate and opportunities for training and career growth.

Benefits

Competitive negotiable hourly rate

Opportunities for skill expansion

Supportive team culture

Qualifications

• Graduates with a diploma and candidates with 3-6 months IT support exposure are ideal.
• Strong troubleshooting skills are essential.
• Clear communication with clients is critical.

Responsibilities

• Act as first contact for clients, answering queries professionally.
• Record and allocate service requests effectively.
• Diagnose and resolve entry-level technical issues.

Skills

Troubleshooting technical issues

Clear communication skills

Client-first mindset

Education

Diploma in IT or equivalent experience

Tools

Cloud environments

Desktop systems

Software applications

Job description

Must be an Australian Citizen - Graduates are encouraged to apply as are candidates with up to 6 months experience

Are you passionate about IT and love solving technical challenges while delivering outstanding customer service? Our client has an exciting opportunity available for a motivated IT Service Technician (Level 1) to join a progressive and client-focused IT services team.

The Opportunity

As part of the front-line support team, you’ll play a key role in ensuring client IT environments run without disruption. From logging and dispatching service requests to hands-on support with desktops, servers, and cloud systems, your focus will be on keeping technology reliable and users supported. You’ll work closely with colleagues to allocate tasks, resolve issues, and identify opportunities for improvement.

Your Day-to-Day

• Act as the first contact for clients, answering calls and queries with professionalism and a solutions-focused approach.
• Record and allocate service requests, ensuring technicians are scheduled effectively.
• Diagnose and resolve entry-level technical issues, escalating complex problems when needed.
• Provide support for desktop systems, software applications, and cloud platforms.
• Assist with system builds, installations, and routine maintenance.
• Monitor system performance and suggest improvements to keep networks running smoothly.
• Maintain clear communication with clients, offering updates in plain, user-friendly language.
• Contribute to a positive team environment by supporting colleagues and sharing knowledge.

What You Bring

• A diploma in IT or equivalent experience.
• Graduates are considered but candidates with around 3-6 months exposure to IT support or network operations would be ideal.
• Strong skills in troubleshooting and resolving technical issues quickly.
• Familiarity with hardware, software, and cloud environments.
• Clear and confident communication skills, with a client-first mindset.
• Ability to juggle competing priorities and deliver results under pressure.
• A professional, well-presented manner with enthusiasm and a willingness to learn.
• You will need a QLD Drivers Licence and your own vehicle.

Why Join Us?

• Competitive negotiable hourly rate on offer plus superannuation
• Permanent full time position completing a 40 hour work week
• Work with a diverse client base and gain exposure to a broad range of technologies.
• Opportunities to expand your skills through training and on-the-job learning.
• A supportive, approachable team culture that values collaboration.
• A role where no two days are the same, keeping your workday dynamic and engaging.

How To Apply:

If you are interested in growing your career with a company that is supportive and values your contribution please apply by clicking the apply button or contact Brock O'Brien at Precruitment on 0468 566 523.

About Us

With offices in Cairns, Townsville and Brisbane, Precruitment is Queensland's leading recruitment consultancy, specialising in permanent and temporary roles. We proudly partner with both private and Government employers to connect professionals with roles that combine lifestyle and career development.