IT Service Desk Support

DFP Recruitment; Perth; On-site; AUD 60,000 - 80,000; Full time

Job summary

A state government client in Perth is seeking a Service Desk Analyst to provide exceptional IT support and customer service. You will be the first point of contact for technology-related issues, supporting hardware, software, and internal systems in a collaborative ITIL-aligned environment. Ideal candidates have ITIL certification, strong technical skills, and excellent communication abilities.

Qualifications

• ITIL Foundation certified or experience in an ITIL environment.
• Strong technical aptitude in IT support.
• Experience with mobile device management (iOS/Android).
• Excellent communication and interpersonal skills.
• Strong problem-solving and time management abilities.

Responsibilities

• Provide first-level support for IT systems and services.
• Install, maintain and support technology systems.
• Perform account management (Active Directory, Exchange).
• Maintain accurate records in the ITSM toolset.
• Support technology projects and process improvements.

Skills

ITIL Foundation certification

Technical aptitude in IT support

Mobile device management (iOS/Android)

Communication skills

Problem-solving

Time management

Job description

Overview

Are you passionate about delivering exceptional IT support and customer service? Join our State Government client as a Service Desk Analyst and play a key role in supporting critical infrastructure across WA. As part of our client's Service Delivery team, you’ll be the first point of contact for technology-related issues, providing high-quality support for hardware, software, mobile devices and internal systems. You\u2019ll work in a collaborative, ITIL-aligned environment, supporting a wide range of users and technologies.

Responsibilities

• Provide first-level support for IT systems and services
• Install, maintain and support technology systems
• Perform account management (Active Directory, Exchange)
• Maintain accurate records in the ITSM toolset
• Support technology projects and process improvements

About You

• ITIL Foundation certified or experience in an ITIL environment
• Strong technical aptitude in IT support
• Experience with mobile device management (iOS/Android)
• Excellent communication and interpersonal skills
• Strong problem-solving and time management abilities

Apply

If this sounds like the job for you, hit \"Apply Now\" and submit your latest resume. For any questions, please email Brendan at [e-mail]

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link 1f requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [e-mail] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.