IT Service Desk Specialist - Frontline Support (Windows/SAP)

Heidelberg Materials; City of Parramatta; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration package

Ongoing learning and development

Career growth within national/global組

Novated leasing options

Paid parental leave

Job summary

Heidelberg Materials Australia is seeking a Service Desk Specialist to join our IT team in Parramatta, NSW. You will provide Level 1 technical support to internal customers, handle tickets, and collaborate with global teams to maintain reliable services.

The role requires strong Windows/M365 skills, ServiceNow experience, and willingness to participate in after-hours on-call shifts across multiple time zones. This is a full-time on-site position based in Parramatta.

Qualifications

• Exposure to ServiceNow (strongly preferred) or similar ITSM/ticketing platforms.
• Experience in IT Service Desk, Desktop Support, or Systems Administration.
• Strong Microsoft Windows and Microsoft 365 support experience.
• Level 1 support experience across business applications, ideally SAP.

Responsibilities

• Provide first-level technical support to internal customers via phone, remote assistance, and ticketing systems.
• Create, manage, and resolve support tickets within agreed service level targets.
• Escalate incidents to Level 2/3 support when required.
• Perform daily proactive system health checks to ensure operational stability.
• Assist with rollout of new technologies, systems, and business applications.
• Manage user account administration in SAP and identity management systems.

Skills

ServiceNow experience

IT Service Desk

Windows support

Microsoft 365 support

Active Directory

SAP user administration

Problem solving

Education

Diploma or higher in Information Technology

Microsoft certifications

Tools

SAP

Azure Virtual Desktop

Microsoft Teams

Outlook

Windows Server

Job description

Heidelberg Materials Australia is seeking a Service Desk Specialist to join our IT team in Parramatta, NSW. You will provide Level 1 technical support to internal customers, handle tickets, and collaborate with global teams to maintain reliable services.

The role requires strong Windows/M365 skills, ServiceNow experience, and willingness to participate in after-hours on-call shifts across multiple time zones. This is a full-time on-site position based in Parramatta.