IT Operations Engineer

zipcolimited; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

25 days paid leave annually

16 weeks parental leave for primaryCar

Mental health wellbeing allowance

Volunteer leave

Job summary

Zip Co Limited in Sydney is seeking an IT Operations Engineer to keep our IT systems running smoothly. You will own incident management, infrastructure support, and automation to improve performance and reliability.

Hybrid work includes 3 days in the Sydney office; you will collaborate across Zip's Technology function to deliver secure, scalable platforms for customers and merchants, and you’ll have opportunities to own projects and grow your skills.

Qualifications

• Experience in IT operations, infrastructure support or a similar technical role.
• Strong troubleshooting skills and knowledge of IT systems, networks and incident management.
• Experience with scripting, automation and monitoring tools, with exposure to Windows, macOS or cloud environments.
• A collaborative approach, great communication skills and a genuine passion for solving problems.
• Relevant IT qualifications or certifications are a bonus.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.

Responsibilities

• Keep our IT systems, networks and applications running reliably, identifying opportunities to improve performance and efficiency.
• Troubleshoot and resolve IT incidents and service requests, delivering a great experience for our Zipsters.
• Monitor system health, proactively identifying issues before they become problems.
• Support automation initiatives, scripting and improvements that make our technology smarter and more efficient.
• Maintain clear technical documentation and collaborate with teams across Zip to deliver technology projects.

Skills

IT operations

Troubleshooting

Scripting

Automation

Documentation

Collaboration

Risk management

Tools

Windows

macOS

Cloud environments

Monitoring tools

Job description

IT Operations Engineer

Keep Zip running at its best! Solve interesting IT challenges, improve systems and help create a seamless technology experience for our Zipsters.

Bring your experience in IT operations, incident management, infrastructure and automation.

Hybrid working with 3 days in our Sydney office (or as needed for IT technical support)

Write your story with a career at Zip

Join Zip's Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

As an IT Operations Engineer in our Corporate IT team, you'll play a key role in keeping our technology running smoothly. From solving technical challenges to improving system performance and driving automation, you'll have the opportunity to take ownership, build your skills and make a real difference to how our teams work.

What you'll own

• Keep our IT systems, networks and applications running reliably, identifying opportunities to improve performance and efficiency.
• Troubleshoot and resolve IT incidents and service requests, delivering a great experience for our Zipsters.
• Monitor system health, proactively identifying issues before they become problems.
• Support automation initiatives, scripting and improvements that make our technology smarter and more efficient.
• Maintain clear technical documentation and collaborate with teams across Zip to deliver technology projects.

What you'll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow.

So whether you meet some or all of the desirable attributes below, we'd still love to hear from you:

• Experience in IT operations, infrastructure support or a similar technical role.
• Strong troubleshooting skills and knowledge of IT systems, networks and incident management.
• Experience with scripting, automation and monitoring tools, with exposure to Windows, macOS or cloud environments.
• A collaborative approach, great communication skills and a genuine passion for solving problems.
• Relevant IT qualifications or certifications are a bonus.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.

Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you'll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you'll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You'll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
• Fee-free Zip products, and discounts with Zip merchant partners
• Team social events, epic offices, free breakfast daily, and weekly free lunches

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of custome