It Officer

Martian Logic; Townsville City; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Cathedral School of St Anne & St James in Townsville, QLD, seeks a motivated Information Technology Officer to join our ICT team. You will provide frontline technical support to staff and students, assist with deployment and management of the school’s technology infrastructure, and help deliver an innovative learning environment across multiple campuses.

Reporting to the IT Manager, you will troubleshoot issues, support devices across Windows, macOS and iOS, manage user accounts, and

Qualifications

• Diploma in Information Technology or equivalent.
• Experience in customer-facing IT support.
• Experience supporting Windows, macOS and iOS environments.
• Ability to explain technical concepts clearly.
• Blue Card eligibility and willingness to undergo screening.

Responsibilities

• Provide frontline help desk support to staff, students and parents.
• Support Windows, macOS and iOS devices.
• Troubleshoot hardware, software and network issues.
• Manage user accounts and access permissions.
• Maintain classroom technology and deployment via Intune and Jamf Pro.

Skills

Customer service

Communication

Problem solving

Time management

Education

Diploma in Information Technology

Tools

Microsoft Intune

Jamf Pro

Microsoft 365

Job description

Job Description

46 Weeks Per Year | School Officer Level 3
The Cathedral School of St Anne & St James | Townsville, QLD

Join a school where technology makes a difference

The Cathedral School of St Anne & St James is seeking a motivated and customer-focused Information Technology Officer to join our dedicated ICT team.

This is an exciting opportunity for an IT professional who enjoys solving problems, working with people, and supporting innovative learning environments. Working across our Early Learning Centre, Junior School, Middle School, Senior School, Boarding and Administration areas, you will play a key role in ensuring the School's technology systems operate efficiently and effectively.

About the Role

Reporting to the IT Manager and working closely with the Director of ICT, you will provide frontline technical support to staff and students while assisting with the deployment, maintenance and management of the School's technology infrastructure.

Key responsibilities include:

• Providing exceptional help desk support to staff, students and parents.
• Supporting Windows, macOS and iOS devices.
• Troubleshooting hardware, software and network issues.
• Managing user accounts and access permissions.
• Maintaining classroom technology, including interactive displays and presentation systems.
• Assisting with device deployment and management through Microsoft Intune and Jamf Pro.
• Supporting technology projects, upgrades and new system implementations.
• Maintaining accurate asset management records.
• Researching and implementing emerging technologies that enhance teaching and learning.

About You

To be successful in this role, you will possess:

• A Diploma in Information Technology or equivalent industry experience.
• Strong customer service skills and a genuine desire to help others.
• Experience supporting Windows, macOS and iOS environments.
• Sound troubleshooting and problem-solving abilities.
• Excellent communication skills, including the ability to explain technical concepts in plain English.
• Strong organisational skills with the ability to manage competing priorities.
• A proactive approach and enthusiasm for learning new technologies.
• Eligibility to obtain or hold a current Blue Card.
• Experience in a customer-facing IT support environment, educational technology, audio-visual systems, Microsoft 365, Intune and Jamf Pro will be highly regarded.

Why Join The Cathedral School?

The Cathedral School is a leading Anglican co-educational day and boarding school located in the heart of Townsville. We are a caring Christian community committed to excellence in learning, innovation and student wellbeing. Our employees enjoy being part of a collaborative and supportive workplace where their contributions are valued and where they can continue to develop professionally.

Child Safety Commitment

The Cathedral School is committed to the safety, welfare and wellbeing of children and young people. All employees are expected to actively contribute to and support a child-safe culture and will be required to satisfy the School's child protection and screening requirements. Applicants will be subjected to blue card screening, referee checks, identification verification, and will be required disclose any information relevant to their eligibility to engage in activities involving children and young people.

Applications close: Applications will be reviewed as they are received, and the School reserves the right to appoint prior to the closing date.

Commencement: As soon as practicable, or by negotiation.