IT Network Support Administrator

EPG Payroll & HR Australia; Sutherland Shire Council; On-site; AUD 90,000 - 110,000; Full time

Job summary

EPG Payroll & HR Australia is seeking a full-time IT Network Support Administrator to manage and support the client’s network environment and day-to-day IT infrastructure. The role focuses on keeping systems running smoothly, resolving issues, and ensuring stability and security of network operations.

You will maintain network environments, monitor performance, troubleshoot outages, manage access and configurations, and work with external providers to drive improvements.

Qualifications

• Bachelor’s degree or higher in Information Technology, Computer Science or related discipline.
• At least 5 years of practical experience in network administration and IT support.
• Proven experience in network administration, IT support or similar role.
• Strong understanding of network configuration, maintenance and troubleshooting.
• Experience supporting users and resolving connectivity issues.
• Good knowledge of system security, access control and data protection.
• Strong documentation habits and attention to detail.
• Strong organisational and multitasking abilities; clear communication to non-technical users.
• Certifications (Cisco, CompTIA, Microsoft or equivalent).
• Exposure to cloud-based or hybrid environments; SMB-scale environments.

Responsibilities

• Maintain and support the organisation’s network environment including servers, routers, switches and related systems.
• Monitor performance and respond to network or connectivity issues promptly.
• Troubleshoot faults, identify root causes and implement solutions.
• Manage user access, permissions and system configurations per policy.
• Assist with updates, upgrades and routine maintenance for security and reliability.
• Keep records of network configurations, assets and changes.
• Collaborate with external IT providers or vendors for improvements or issue resolution.
• Provide user support on network-related issues and general IT queries.

Skills

Network administration

IT support

Security practices

Documentation

Organisational skills

Communication skills

Vendor liaison

Education

Bachelor’s degree in IT or related field

Tools

Cisco certification

CompTIA certification

Microsoft certification

Job description

On behalf of our client, we are seeking a full-time experienced IT Network Support Administrator to manage and support our clients' network environment and day-to-day IT infrastructure. This role will play a key part in keeping systems running smoothly, resolving technical issues, and supporting the ongoing stability and security of the business’ network operations.

Key Responsibilities:

In this role, you will:

• Maintain and support the organisation’s network environment, including servers, routers, switches and associated systems


• Monitor system performance and respond to network or connectivity issues in a timely manner


• Troubleshoot faults and outages, identifying root causes and implementing practical solutions


• Manage user access, permissions and system configurations in line with internal policies


• Assist with system updates, upgrades and routine maintenance to ensure network security and reliability


• Keep accurate records of network configurations, assets and changes


• Work with external IT providers or vendors where required to support system improvements or issue resolution


• Provide support to internal users on network-related issues and assist with general IT queries

Qualifications, Skills & Experience

• A Bachelor’s degree or higher qualification in Information Technology, Computer Science or a related discipline; or


• At least 5 years' practical experience and/or relevant industry certifications demonstrating capability in network administration and support


• Proven experience in network administration, IT support, or a similar infrastructure-focused role


• Strong understanding of network environments, including configuration, maintenance and troubleshooting


• Experience supporting users and resolving system or connectivity issues


• Sound understanding of system security, access control and data protection practices


• Strong attention to detail and ability to maintain accurate documentation


• Good organisational skills and the ability to manage competing tasks


• Clear communication skills, with the ability to explain technical issues to non-technical users


• Relevant certifications (e.g. Cisco, CompTIA, Microsoft or similar)


• Exposure to cloud-based or hybrid environments


• Experience working in a small-to-medium business IT environment or with external IT providers

Salary:$90,000 - $110,000 per annum (excluding superannuation)