IT Manager

Resources; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Doncaster Secondary College in Victoria is seeking an ICT Manager to provide strategic leadership and operational oversight of information and communication technology across the College.

The role combines strong technical expertise with strategic planning, project management, team leadership and stakeholder engagement to ensure the effective delivery of reliable, secure and sustainable technology services.

Qualifications

• Develop and maintain a College-wide ICT strategy aligned with the College's strategic direction.
• Provide expert advice to the Principal, Business Manager and leadership team on technology priorities, risks and investment decisions.
• Lead long-term planning for ICT infrastructure, hardware and software lifecycles, network capacity and digital platforms.
• Anticipate College growth, campus development and evolving teaching and learning practices.
• Establish clear ICT service standards, performance measures and improvement plans.
• Develop sustainable technology management approaches balancing innovation, reliability and cost.

Responsibilities

• Develop, implement and maintain a College-wide ICT strategy and multi-year technology roadmap.
• Provide expert advice on infrastructure requirements, risks and investment decisions to leadership.
• Lead ICT infrastructure, including networks, servers, wireless, devices and services.
• Oversee incident management, service requests and change management processes.
• Coordinate ICT projects, upgrades and migrations to minimise disruption.
• Build and develop the ICT team through coaching and performance development.
• Engage with leadership, staff and external providers to deliver value and support teaching and learning.

Skills

Strategic leadership

ICT strategy development

Infrastructure planning

Team leadership

Stakeholder engagement

Cybersecurity & risk management

Job description

Occupation: IT and telecommunications

Reference: 1553427

Selection Criteria

• SC1 Demonstrated strategic leadership and planning, including the ability to develop and implement long-term ICT strategies, technology roadmaps and infrastructure plans that support organisational priorities and future growth.
• SC2 Highly developed technical expertise across complex ICT environments, including network infrastructure, systems administration, cybersecurity, device management and the integration and maintenance of technology platforms.
• SC3 Proven leadership and team coordination skills, including the ability to set clear priorities, manage competing workloads, develop staff capability and foster a collaborative, accountable and service-focused team culture.
• SC4 Highly developed project management, analytical and problem-solving skills, with the ability to lead complex ICT projects, manage technology lifecycles, assess risks and deliver effective, sustainable solutions within agreed timeframes and resources.
• SC5 Highly developed communication, interpersonal and stakeholder engagement skills, including the ability to provide strategic technical advice, explain complex issues clearly and build effective working relationships with leadership, staff, external providers and other stakeholders.
• SC6 One of the core responsibilities of schools is to keep children safe. Ministerial Order 870 and the Victorian Registration and Qualifications Authority, (VRQA) outline the responsibilities of schools for child safety.

Role

The ICT Manager provides strategic leadership and operational oversight of information and communication technology across the College.

The role combines strong technical expertise with strategic planning, project management, team leadership and stakeholder engagement to ensure the effective delivery of reliable, secure and sustainable technology services. The ICT Manager is responsible for maintaining fit-for-purpose ICT infrastructure and systems while planning for emerging technologies, future requirements and ongoing improvement.

A key focus of the role is to support a consistent, integrated and proactive ICT service across the College, strengthen systems and processes, build team capability and ensure technology investments deliver long-term value to the College.

EXPECTED OUTCOMES

• Develop and maintain a strategic ICT plan that supports the College's priorities and future growth.
• Ensure reliable, secure and consistent ICT services across the College.
• Lead and develop the ICT team, promoting accountability, collaboration and continuous improvement.
• Effectively manage ICT projects, infrastructure, budgets and resources to deliver sustainable, fit-for-purpose technology solutions.
• Reliable, efficient, and secure ICT systems across the College.
• Timely, effective support that fosters staff and student confidence in using technology.
• A positive, professional, and welcoming approach when responding to ICT queries, ensuring staff and students feel well supported and valued.
• A collaborative team culture that supports the College's ICT vision and the broader goal of enhancing teaching and learning through technology.
• Accurate documentation, record keeping, and communication that supports the efficient management of ICT operations.

Responsibilities

1. Strategic leadership and long-term planning

• Develop, implement and maintain a College-wide ICT strategy and multi-year technology roadmap aligned with the College's strategic direction, Annual Implementation Plan and evolving educational needs.
• Provide expert advice to the Principal, Business Manager and leadership team on technology priorities, emerging opportunities, infrastructure requirements, risks and investment decisions.
• Lead long-term planning for ICT infrastructure, hardware and software lifecycles, network capacity, digital platforms and technology replacement programs.
• Anticipate the technology implications of College growth, campus development, building projects, changes in enrolments and evolving teaching and learning practices.
• Establish clear priorities, service standards, performance measures and improvement plans for the ICT function.
• Evaluate emerging technologies and recommend practical, secure and cost-effective solutions that improve educational outcomes and operational efficiency.
• Develop sustainable approaches to technology management that balance innovation, reliability, security, usability and whole-of-life costs.

2. ICT operations, infrastructure and technical excellence

• Provide leadership and oversight of the College's ICT infrastructure, including networks, servers, wireless connectivity, devices, systems, telecommunications and associated services.
• Ensure ICT services are reliable, responsive, secure and fit for purpose across the College.
• Oversee the administration, maintenance, configuration and optimisation of relevant systems, platforms, applications and technology environments.
• Lead the investigation and resolution of complex technical issues, major incidents and recurring service problems.
• Establish effective processes for incident management, service requests, escalation, change management, system maintenance and technical documentation.
• Monitor system performance and identify opportunities to improve resilience, capacity, availability and user experience.
• Maintain a strong technical understanding of the College's environment and provide informed direction on complex technical decisions.
• Coordinate ICT projects, system upgrades, implementations and infrastructure changes to minimise disruption to College operations.

3. Cybersecurity, risk and business continuity

• Lead the implementation and ongoing improvement of ICT security measures, ensuring alignment with applicable Department of Education policies, standards and requirements.
• Oversee appropriate access controls, identity and account management, endpoint protection, patching, vulnerability management and system monitoring.
• Maintain and regularly review BCC website content
• Maintain and regularly review backup, disaster recovery, business continuity and technology recovery arrangements.
• Identify, assess and manage ICT risks, escalating significant issues and incidents through appropriate College and Department processes.
• Promote secure technology practices and strengthen staff awareness of cybersecurity, privacy, information handling and acceptable use.
• Ensure ICT assets, systems, configurations, licences and relevant technical records are appropriately documented and maintained.
• Coordinate responses to significant technology disruptions and work with relevant stakeholders to restore services and minimise operational impact.

4. Team leadership and workforce development

• Lead, coordinate and support the ICT team, establishing clear roles, responsibilities, priorities and performance expectations.
• Build a collaborative, accountable and service-oriented team culture that values technical excellence, professional conduct, continuous improvement and responsive support.
• Coordinate workloads, campus coverage, project responsibilities and escalation arrangements to ensure effective service delivery across the College.
• Develop staff capability through coaching, mentoring, professional learning, knowledge sharing and structured performance development.
• Support the team to resolve complex technical challenges while developing confidence, independence and problem-solving capability.
• Establish consistent work practices, documentation standards and procedures that reduce reliance on individual staff knowledge and improve organisational resilience.
• Identify current and future workforce capability requirements, including opportunities to strengthen technical specialisation, succession planning and service capacity.
• Foster constructive working relationships and ensure team members are supported while remaining accountable for agreed outcomes.

5. Service delivery and stakeholder engagement

• Establish a consistent, professional and customer-focused ICT service across the College
• Ensure ICT support is responsive to the needs of teaching staff, Education Support staff, students, campus leadership and corporate functions.
• Develop effective service request, prioritisation and communication processes, ensuring users understand how to access support and what to expect.
• Work collaboratively with Collge leaders and staff to understand operational challenges and identify opportunities for technology to improve practice.
• Communicate technical matters, risks, proposed solutions and project impacts clearly to both technical and non-technical audiences.
• Build strong working relationships with the College leadership team, relevant Department of Education teams, external providers and technology partners.
• Coordinate technology-related support for campus operations, events, new facilities and changes to the College environment.

6. ICT asset, financial and vendor management

• Develop and maintain a comprehensive ICT asset management and replacement program, including lifecycle tracking, condition assessment and forward budgeting.
• Contribute to the development and management of ICT budgets, forecasts and investment proposals in consultation with the Business Manager.
• Assess technology options using evidence-based analysis of cost, functionality, compatibility, security, scalability and whole-of-life value.
• Oversee relevant vendor relationships, service agreements, warranties, licences and external technical support arrangements.
• Monitor contractor performance and ensure external services meet agreed requirements and provide value for money.
• Coordinate procurement and implementation of technology in accordance with Department of Education requirements and College processes.
• Maintain accurate records of ICT assets, expenditure, licences, contracts and planned replacement requirements.
• Identify opportunities to reduce duplication, improve purchasing decisions, standardise equipment and achieve efficiencies across campuses.

7. Project management and continuous improvement

• Lead the planning, coordination and delivery of ICT projects from initial requirements analysis through implementation, evaluation and ongoing support.
• Develop project plans, timelines, resource requirements, risk assessments and stakeholder communication arrangements.
• Coordinate technology components of campus developments, refurbishments, infrastructure upgrades and new learning environments.
• Manage competing priorities and deliver projects within agreed timeframes, budgets and operational constraints.
• Evaluate existing systems and processes to identify inefficiencies, recurring issues and opportunities for improvement.
• Establish appropriate documentation, reporting and review processes to monitor service performance and project outcomes.
• Ensure changes are implemented in a controlled manner, with suitable testing, communication, training and contingency arrangements.
• Promote a culture of proactive planning, evidence-based decision-making and ongoing improvement across the ICT function.

Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

Diversity and Inclusion

The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department.The Department recognises that the provision of safe, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces.It is our policy to provide reasonable adjustments for staff with disability (see Workplace adjustment guidelines ).

Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via [e-mail]

Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:

The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees,including those who work in Victorian Government Schools. Information on the department values is available at:

A cover sheet providing your name, home address and telephone contact details;

Please provide evidence of your eligibility to work in Australia. (i.e. copy of passport)

A specific one-page response to each of the selection criteria with regard to the position advertised;

A summary of experience and qualifications;

Names, contact details, nature of relationship to you, mobile number and email addresses of three (3) referees who can provide information regarding your application in relation to the key selection criteria. Please note that referees other than those nominated may also be contacted.

Location Profile

Information about Doncaster Secondary College, its ethos, programs and the Strategic Plan 2026-2029, Vision, Values and Mission Statement can be obtained at our website www.doncastersc.vic.edu.au

Applications close Thursday 26 November 2026 at 11.59pm