ICT Manager - Education Support Class Level 1 Range 4

Government schools; Shire of East Gippsland; On-site; AUD 110,000 - 150,000; Full time

Job summary

Government schools in Victoria seeks an ICT Manager to lead the Education Support ICT function across multiple campuses. The role requires strategic planning, lifecycle management, risk assessment and secure technology governance to support teaching and learning.

You will advise leadership, manage complex infrastructure and coordinate with external partners while mentoring a capable ICT team to deliver reliable services across campuses.

Qualifications

• Demonstrated strategic leadership and planning for long-term ICT strategies, roadmaps and infrastructure.
• Extensive technical knowledge across networks, systems, cybersecurity, device management and platform integration.
• Proven ability to lead teams, set priorities, build capability and foster a service-focused culture.
• Strong project management, analytical and problem-solving skills for complex ICT projects.
• Excellent communication to explain technical matters and engage with leadership, staff and external partners.

Responsibilities

• Develop, implement and maintain a College-wide ICT strategy and multi-year technology roadmap aligned with strategic goals and plans.
• Provide expert advice on priorities, infrastructure, risks and investment to leadership.
• Lead ICT infrastructure planning, lifecycle management and technology replacement programs.
• Manage security measures, access controls, backups and incident response in line with policy.
• Oversee incident management, service requests, change management and documentation.
• Coordinate ICT projects, upgrades and changes to minimise disruption across campuses.
• Lead staff development, coaching and performance development within the ICT team.
• Build relationships with leaders, departments, external providers and partners to support outcomes.

Skills

Strategic ICT leadership

Technical expertise across ICT

Leadership and team coordination

Project management & problem-solving

Communication & stakeholder engagement

Job description

ICT Manager - Education Support Class Level 1 Range 4

Demonstrated strategic leadership and planning, including the ability to develop and implement long-term ICT strategies, technology roadmaps and infrastructure plans that support organisational priorities and future growth.

Highly developed technical expertise across complex ICT environments, including network infrastructure, systems administration, cybersecurity, device management and the integration and maintenance of technology platforms.

Proven leadership and team coordination skills, including the ability to set clear priorities, manage competing workloads, develop staff capability and foster a collaborative, accountable and service-focused team culture.

Highly developed project management, analytical and problem-solving skills, with the ability to lead complex ICT projects, manage technology lifecycles, assess risks and deliver effective, sustainable solutions within agreed timeframes and resources.

Highly developed communication, interpersonal and stakeholder engagement skills, including the ability to provide strategic technical advice, explain complex issues clearly and build effective working relationships with leadership, staff, external providers and other stakeholders.

Selection Criteria

KEY SELECTION CRITERIA

• Demonstrated strategic leadership and planning, including the ability to develop and implement long-term ICT strategies, technology roadmaps and infrastructure plans that support organisational priorities and future growth.
• Highly developed technical expertise across complex ICT environments, including network infrastructure, systems administration, cybersecurity, device management and the integration and maintenance of technology platforms.
• Proven leadership and team coordination skills, including the ability to set clear priorities, manage competing workloads, develop staff capability and foster a collaborative, accountable and service-focused team culture.
• Highly developed project management, analytical and problem-solving skills, with the ability to lead complex ICT projects, manage technology lifecycles, assess risks and deliver effective, sustainable solutions within agreed timeframes and resources.
• Highly developed communication, interpersonal and stakeholder engagement skills, including the ability to provide strategic technical advice, explain complex issues clearly and build effective working relationships with leadership, staff, external providers and other stakeholders.

Responsibilities

1. Strategic leadership and long-term planning

• Develop, implement and maintain a College-wide ICT strategy and multi-year technology roadmap aligned with the College's strategic direction, Annual Implementation Plan and evolving educational needs.
• Provide expert advice to the Principal, Business Manager and leadership team on technology priorities, emerging opportunities, infrastructure requirements, risks and investment decisions.
• Lead long-term planning for ICT infrastructure, hardware and software lifecycles, network capacity, digital platforms and technology replacement programs.
• Anticipate the technology implications of College growth, campus development, building projects, changes in enrolments and evolving teaching and learning practices.
• Establish clear priorities, service standards, performance measures and improvement plans for the ICT function.
• Evaluate emerging technologies and recommend practical, secure and cost-effective solutions that improve educational outcomes and operational efficiency.
• Develop sustainable approaches to technology management that balance innovation, reliability, security, usability and whole-of-life costs.

2. ICT operations, infrastructure and technical excellence

• Provide leadership and oversight of the College's ICT infrastructure, including networks, servers, wireless connectivity, devices, systems, telecommunications and associated services.
• Ensure ICT services are reliable, responsive, secure and fit for purpose across all four campuses.
• Oversee the administration, maintenance, configuration and optimisation of relevant systems, platforms, applications and technology environments.
• Lead the investigation and resolution of complex technical issues, major incidents and recurring service problems.
• Establish effective processes for incident management, service requests, escalation, change management, system maintenance and technical documentation.
• Monitor system performance and identify opportunities to improve resilience, capacity, availability and user experience.
• Maintain a strong technical understanding of the College's environment and provide informed direction on complex technical decisions.
• Coordinate ICT projects, system upgrades, implementations and infrastructure changes to minimise disruption to College operations.

3. Cybersecurity, risk and business continuity

• Lead the implementation and ongoing improvement of ICT security measures, ensuring alignment with applicable Department of Education policies, standards and requirements.
• Oversee appropriate access controls, identity and account management, endpoint protection, patching, vulnerability management and system monitoring.
• Maintain and regularly review BCC website content
• Maintain and regularly review backup, disaster recovery, business continuity and technology recovery arrangements.
• Identify, assess and manage ICT risks, escalating significant issues and incidents through appropriate College and Department processes.
• Promote secure technology practices and strengthen staff awareness of cybersecurity, privacy, information handling and acceptable use.
• Ensure ICT assets, systems, configurations, licences and relevant technical records are appropriately documented and maintained.
• Coordinate responses to significant technology disruptions and work with relevant stakeholders to restore services and minimise operational impact.

4. Team leadership and workforce development

• Lead, coordinate and support the ICT team, establishing clear roles, responsibilities, priorities and performance expectations.
• Build a collaborative, accountable and service-oriented team culture that values technical excellence, professional conduct, continuous improvement and responsive support.
• Coordinate workloads, campus coverage, project responsibilities and escalation arrangements to ensure effective service delivery across the College.
• Develop staff capability through coaching, mentoring, professional learning, knowledge sharing and structured performance development.
• Support the team to resolve complex technical challenges while developing confidence, independence and problem-solving capability.
• Establish consistent work practices, documentation standards and procedures that reduce reliance on individual staff knowledge and improve organisational resilience.
• Identify current and future workforce capability requirements, including opportunities to strengthen technical specialisation, succession planning and service capacity.
• Foster constructive working relationships and ensure team members are supported while remaining accountable for agreed outcomes.

5. Service delivery and stakeholder engagement

• Establish a consistent, professional and customer-focused ICT service across Wonthaggi, Dudley, San Remo and FLOW.
• Ensure ICT support is responsive to the needs of teaching staff, Education Support staff, students, campus leadership and corporate functions.
• Develop effective service request, prioritisation and communication processes, ensuring users understand how to access support and what to expect.
• Work collaboratively with campus leaders and staff to understand operational challenges and identify opportunities for technology to improve practice.
• Communicate technical matters, risks, proposed solutions and project impacts clearly to both technical and non-technical audiences.
• Build strong working relationships with the College leadership team, relevant Department of Education teams, external providers and technology partners.
• Coordinate technology-related support for campus operations, events, new facilities and changes to the College environment.

6. ICT asset, financial and vendor management

• Develop and maintain a comprehensive ICT asset management and replacement program, including lifecycle tracking, condition assessment and forward budgeting.
• Contribute to the development and management of ICT budgets, forecasts and investment proposals in consultation with the Business Manager.
• Assess technology options using evidence-based analysis of cost, functionality, compatibility, security, scalability and whole-of-life value.
• Oversee relevant vendor relationships, service agreements, warranties, licences and external technical support arrangements.
• Monitor contractor performance and ensure external services meet agreed requirements and provide value for money.
• Coordinate procurement and implementation of technology in accordance with Department of Education requirements and College processes.
• Maintain accurate records of ICT assets, expenditure, licences, contracts and planned replacement requirements.
• Identify opportunities to reduce duplication, improve purchasing decisions, standardise equipment and achieve efficiencies across campuses.

7. Project management and continuous improvement

• Lead the planning, coordination and delivery of ICT projects from initial requirements analysis through implementation, evaluation and ongoing support.
• Develop project plans, timelines, resource requirements, risk assessments and stakeholder communication arrangements.
• Coordinate technology components of campus developments, refurbishments, infrastructure upgrades and new learning environments.
• Manage competing priorities and deliver projects within agreed timeframes, budgets and operational constraints.
• Evaluate existing systems and processes to identify inefficiencies, recurring issues and opportunities for improvement.
• Establish appropriate documentation, reporting and review processes to monitor service performance and project outcomes.
• Ensure changes are implemented in a controlled manner, with suitable testing, communication, training and contingency arrangements.
• Promote a culture of proactive planning, evidence-based decision-making and ongoing improvement across the ICT function.

Who May Apply

Applicants suitable for this position will demonstrate:

• Strategic ICT leadership: Proven ability to develop and implement technology strategies, long-term plans and improvement initiatives aligned with organisational priorities and future growth.
• Advanced technical expertise: Extensive technical knowledge and demonstrated capability across complex ICT environments, infrastructure, networks, systems, cybersecurity and technology integration.
• Leadership and team coordination: Highly developed leadership skills, including the ability to coordinate technical teams, establish clear expectations, develop staff capability and maintain accountability for outcomes.
• Planning and project management: Demonstrated ability to manage multiple priorities, complex projects, competing demands and technology lifecycle requirements within agreed timeframes and resources.
• Problem-solving and decision-making: Strong analytical and diagnostic skills, with the ability to investigate complex issues, assess risks, evaluate options and implement sustainable solutions.
• Communication and stakeholder engagement: Highly developed interpersonal and communication skills, including the ability to explain complex technical matters clearly, influence decisions and build productive relationships across a diverse organisation.
• Governance, security and risk management: Demonstrated understanding of cybersecurity, privacy, information management, business continuity and the importance of compliance with relevant policies, standards and procedures.
• Service excellence and continuous improvement: A proactive, customer-focused approach, with a demonstrated commitment to reliable service delivery, process improvement and the effective use of technology to support organisational outcomes.
• PERSONAL ATTRIBUTES: The ICT Manager will be;
• A strategic thinker who can balance immediate operational needs with long-term priorities.
• A confident technical leader who can make sound decisions and provide clear direction.
• Proactive, organised and forward-thinking, with the ability to anticipate issues rather than simply respond to them.
• Collaborative and approachable, with the confidence to lead change and influence stakeholders.
• Accountable and outcomes-focused, with a strong commitment to service quality and follow-through.
• Adaptable and solutions-oriented, able to navigate a complex, evolving and multi-campus environment.
• Committed to professional learning, innovation and the development of others.

Diversity and Inclusion

The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department.The Department recognises that the provision of safe, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces.It is our policy to provide reasonable adjustments for staff with disability (seeWorkplace adjustment guidelines).

Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via*******@education.vic.gov.au

Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to