IT Infrastructure Engineer

Brisbane Grammar; Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Brisbane Grammar School in Brisbane, Queensland is seeking an IT Infrastructure Engineer to deliver design, implementation and support across the School's IT infrastructure, security, identity, endpoints and cloud platforms. You will collaborate with MSPs and vendors to ensure seamless service for students and staff.

The role requires senior technical leadership, experience in Windows-based enterprise platforms, ITIL methodologies, and the ability to train staff while driving digital literacy

Qualifications

• Hold relevant tertiary qualifications; or relevant experience in IT or related fields
• High level expertise in technical support of tablet PC and desktop computing and audio visual in a corporate environment
• Demonstrated experience in systems administration across Windows Servers, Entra, Active Directory, M365, Intune MDM or equivalent enterprise platforms
• Demonstrated knowledge of IT service management methodologies (ITIL)
• Demonstrated knowledge of digital learning and ways to increase digital literacy
• Demonstrated ability to work collaboratively to achieve school objectives
• Demonstrated ability to participate effectively in cross-disciplinary teams
• Proven ability to effectively communicate in both written and verbal means
• Demonstrated ability to build and maintain effective working relationships with customers, colleagues and suppliers

Responsibilities

• Assist in designing, implementing and supporting BGS IT infrastructure
• Investigate, resolve or elevate technical issues across network, identity, endpoint, server and cloud environments; coordinate escalation to MSPs and vendors
• Utilise the School's defined, formal change management procedures
• Act as an escalation point for the IT Support team
• Support the operation of the School's Service Desk and drive the 'student first' experience
• Assist with the implementation and support of the audio-visual platforms in use at the School
• Work collaboratively with IT support staff and the Digital Learning team
• Assist in supporting the School's cybersecurity architecture and infrastructure projects
• Contribute to development planning and digital projects for BGS's infrastructure platforms
• Deploy assets and peripherals; maintain infrastructure asset registers
• Provide training in digital literacies and assist the community in building digital competencies
• Assist in developing the IT knowledge base and self-service
• Contribute to development planning and digital projects for BGS's infrastructure platforms
• Assist in increasing digital literacy and maturity of BGS workforce and students
• Provide technical leadership, mentoring and guidance of IT Support Engineers

Skills

Tablet & desktop support

AV in corporate env

Windows Servers admin

Entra/Active Directory/M365

ITIL knowledge

Digital literacy

Cross-disciplinary teamwork

Written and verbal communication

Customer, colleague, supplier relation

Education

Tertiary qualifications or relevant IT experience

Job description

The School

Brisbane Grammar School is a non-denominational boys' school of about 2000 students (Years 5 to12) overlooking the Brisbane CBD. The School maintains a 150-year strong tradition of academic excellence, extensive cocurricular activities and student wellbeing programs. We are fortunate to have a team of dedicated and professional staff who provide an exceptional learning environment responsive to the needs of our students.

Our Community

At Brisbane Grammar School, we take pride in our dedicated and professional staff, who are part of the School's achievements. The School values professionalism and fosters a dynamic culture of innovation and collaboration. The School supports creativity within a supportive environment where teamwork is encouraged both within and across disciplines.

Job Description

ROLE PURPOSE

The IT Infrastructure Engineer delivers technical support and engineering services across BGS's IT infrastructure environment. The position operates across a broad scope of infrastructure, security, identity, endpoint, and cloud platforms. The role liaises with the School's Manage Service Providers (MSP's) in the ongoing management of infrastructure..

The IT Infrastructure Engineer works in close collaboration with the school community and third party vendors to provide a seamless service for clients within BGS. The position supports the Director Information Technology & Support Services.

Roles may evolve and change over time, in line with the changing strategic and operational requirements of the organisation to deliver quality services to our community.

CORE ACCOUNTABILITIES

• To assist the Director Information Technology & Support Services to design, implement and support BGS's IT infrastructure environment
• To investigate, resolve or elevate technical issues across the School's network, identity, endpoint, server and cloud environments To manage and coordinate escalation to the School's MSPs and vendors, providing technical context, oversight and validation to ensure timely and accurate outcomes
• To utilise the School's defined, formal change management procedures
• To act as an escalation point for the IT Support team for technician enquiries, assistance and expertise.
• To support the operation of the School's Service Desk as required and drive the 'student first' experience.
• To assist with the implementation and support of the audio-visual platforms in use at the School
• To work collaboratively and cocreate with other IT support staff and members of the Digital Learning team
• To assist the Director Information Technology & Support Services in the support of the School's infrastructure and cyber security architecture
• To contribute to, and assist with, projects within the Infrastructure and Applications area.
• To deploy assets and other peripherals as required
• To ensure the School's infrastructure asset registers are maintained and accurate
• To provide training in digital literacies and assisting the community in building digital competencies
• To assist with the development of the IT knowledge base and self service
• To contribute to development planning and digital projects for BGS's infrastructure platforms
• To assist in the increase in digital literacy and maturity of BGS workforce and students.
• Technical leadership, mentoring and guidance of IT Support Engineers.
• Independent technical decision-making across infrastructure, cloud and security platforms.
• Acting as the senior escalation point for complex incidents and providing technical advice to senior leadership.
• Managing strategic relationships with managed service providers and technology vendors.
• Maintaining the operational integrity, resilience and security of the School's core technology services.
• Leadership of critical infrastructure and cyber security projects, including planning, budgeting, vendor engagement and delivery.
• Ownership of core infrastructure platforms, cyber security architecture and governance.

The incumbent is required to undertake other duties, projects or tasks as directed, which are within his/her skills, competence, and training, and undertake job-specific training and development. Consultation will occur as part of this process.

The position may require:

• Work across multiple sites
• After hours work

Desired Skills and Experience

ESSENTIAL CRITERIA

• Hold relevant tertiary qualifications; or relevant experience in IT or related fields
• High level expertise in technical support of tablet PC and desktop computing and audio visual in a corporate environment
• Demonstrated experience in systems administration across Windows Servers, Entra, Active Directory, M365, Intune MDM or equivalent enterprise platforms
• Demonstrated knowledge of IT service management methodologies (ITIL)
• Demonstrated knowledge of digital learning and ways to increase digital literacy
• Demonstrated ability to work collaboratively to achieve school objectives
• Demonstrated ability to participate effectively in cross-disciplinary teams
• Proven ability to effectively communicate in both written and verbal means
• Demonstrated ability to build and maintain effective working relationships with customers, colleagues and suppliers

DESIRABLE CRITERIA

• Professional accreditation relevant to the role
• Knowledge of current and emerging trends relevant to education and digital learning technology
• Specific knowledge and experience of the School's IT software and hardware, particularly those involved in classroom delivery.
• Demonstrated ability to plan and manage technical projects

Our values: learning, respect, endeavour, community and leadership, reflect the culture of our school. They are the 'glue' that brings us all together in achieving our vision of being the best school for boys in Australia. Employees are expected to support, and feel supported by, our shared values.

The School's EdTech Behavioural Charter enables success when, as a team, we deliver exceptional

IT customer service through:

• Communication & Teamwork
• Accountability & Ownership
• Service Delivery
• Customer Focus
• Decision Making

The incumbent is required to comply with BGS's Code of Conduct, policies and procedures, and other conditions of service outlined in the letter of offer.

Application Process

Brisbane Grammar School recognises the value of diverse thinking and we encourage qualified candidates from diverse backgrounds to apply. To better understand what it means to join BGS, please review the information on our website and social media accounts before submitting your application. You should also familiarise yourself with our key policies and procedures available on the School website, which may assist you during the recruitment process.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.Candidates must disclose any information relevant to their eligibility to engage in activities involving children.

Brisbane Grammar School reserves the right to close the advertisement before the listed closing date.

BGS is an Equal Employment Opportunity employer committed to fostering a diverse, inclusive, and culturally safe workplace where everyone feels respected, valued, and empowered to thrive. Our recruitment process is designed to be inclusive and accessible. If you require adjustments at any stage, please let us know - we're here to support you.

Discover the opportunities at Queensland's leading school for boys.