IT Helpdesk Support Technician I

Konami Australia; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Konami Australia is seeking a Level 1 IT Helpdesk Technician to provide frontline support across the business, ensuring employees have reliable access to the systems, applications and technology they need to perform their roles.

You will troubleshoot Windows desktops, Microsoft 365, email and network issues, set up devices and maintain asset records. A collaborative team environment and opportunities to grow technical skills are offered.

Qualifications

• Experience in IT Helpdesk or similar environment.
• Strong troubleshooting and problem-solving skills.
• Relevant IT qualifications or certifications desirable.
• Ability to explain technical concepts clearly to non-technical users.

Responsibilities

• Provide Level 1 support for hardware, software and network-related incidents and service requests.
• Troubleshoot and resolve issues relating to Windows desktops, Microsoft 365, email, internet access and business applications.
• Set up, configure, asset tag and deploy desktop computers, laptops, mobile devices and peripherals.
• Diagnose and resolve printer, hardware and connectivity issues.
• Escalate complex technical issues when required.
• Maintain IT asset registers and hardware and software inventory records.
• Coordinate warranty repairs and support with third-party vendors.
• Assist with the installation and maintenance of networking equipment and infrastructure.
• Create and maintain IT support documentation, FAQs and knowledge base articles.
• Provide clear and professional technical guidance to end users.

Skills

Technical support

Troubleshooting

Windows support

Microsoft 365

Communication

Documentation

Education

IT qualification

Job description

This role is responsible for providing Level 1 technical support across the business, ensuring employees have reliable access to the systems, applications and technology they need to perform their roles effectively. You'll support a range of hardware, software and network-related issues, assist with the deployment and maintenance of IT equipment, and contribute to the smooth day-to-day operation of our technology environment.

Key responsibilities

Provide Level 1 support for hardware, software and network-related incidents and service requests.

Troubleshoot and resolve issues relating to Windows desktops, Microsoft 365, email, internet access and business applications.

Set up, configure, asset tag and deploy desktop computers, laptops, mobile devices and peripherals.

Diagnose and resolve printer, hardware and connectivity issues.

Escalate complex technical issues when required.

Maintain IT asset registers and hardware and software inventory records.

Coordinate warranty repairs and support with third-party vendors.

Assist with the installation and maintenance of networking equipment and infrastructure.

Create and maintain IT support documentation, FAQs and knowledge base articles.

Provide clear and professional technical guidance to end users.

About you

Passionate about technology and solving technical problems.

Proactive, adaptable and able to manage competing priorities.

A strong communicator who can explain technical concepts clearly to people with varying levels of technical knowledge.

Well organised with strong attention to detail.

Comfortable working independently and as part of a collaborative team.

Committed to delivering high-quality support and service.

Eager to learn and continuously develop your technical skills.

Relevant tertiary qualifications in Information Technology or a related field and/or industry-recognised IT certifications is desirable.

Experience in an IT Helpdesk, Desktop Support or similar technical support environment.

Strong troubleshooting and problem-solving skills.

About us

Konami Australia is a global leader in gaming and entertainment technology.

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