IT Graduate Support Officer

Wyndham City Council; Melbourne; On-site; AUD 71,000 - 86,000; Full time

Benefits offered by this job

Superannuation

Fortnightly RDO

Job summary

Wyndham City Council IT Service Desk is seeking a Graduate IT Support Officer in a full-time fixed-term role. You will resolve user issues across hardware, software and networks, manage tickets, and help maintain system access and performance. Collaboration across IT and business teams is essential.

You recently graduated and will bring strong communication, problem solving and customer service mindset to contribute to projects and documentation.

Qualifications

• Recent IT graduate within the last 2 years.
• Strong communication and customer service skills.
• Focus on troubleshooting, documentation and teamwork.

Responsibilities

• Provide first-line technical support for hardware, software and network issues.
• Manage service requests and incidents via ticketing systems.
• Maintain user access, system functionality and customer satisfaction.
• Assist with IT projects and create internal documentation.
• Monitor dashboards for outages, network issues or security alerts.

Skills

Windows

macOS

iOS

Android

basic networking

Microsoft 365

Active Directory

ITIL fundamentals

SharePoint

Teams

Intune

Power BI

LogMeIn

SCCM

Education

Bachelor's or Master's in IT

Tools

LogMeIn

SCCM

Job description

Employment type: Full time, 2 Year Fixed term
Hours per week: 38
Remuneration: Band 4 salary from $78,402 per annum plus superannuation and a fortnightly RDO
Location: Werribee based, this role may be required to work across multiple locations throughout the Wyndham Municipality

About the role

The IT graduate support officer role sits within the organisations IT Service Desk team and is fantastic opportunity to gain a deep insight into Information Technology in the workplace.

You will be responsible to provide first-line technical support by resolving user issues related to hardware, software, and network systems. You will manage service requests and incidents through ticketing systems, ensuring timely resolution and clear communication. Additionally, you will also help maintain user access, system functionality, and customer satisfaction across the organization.

Having recently graduated with an IT related qualification, you will have strong communication and customer service skills and enjoy using your strong problem solving and analytical skills. With a desire to learn and grow, you will have confidence in collaborating at all levels within the business and across the Information Technology department.

What your day will look like

• Respond to incoming tickets and Phone Support: These can include Software installation requests,
• Hardware issues (e.g., printer not working, blue screens) Email or access problems
• Remote troubleshooting: Using tools like LogMeIn and SCCM Remote Assistant to resolve user issues
• directly.
• User walk-ins: Helping employees who show up with laptops or devices needing attention.
• Project work: Assist with various IT Projects
• Create internal documentation
• Monitor systems: Check dashboards for server outages, network issues, or security alerts.

What you will bring

• The applicant needs to have completed their graduation(bachelors/masters) within the last 2 years.
• Technical skills include Windows, macOS, iOS, Android, basic networking (IP, DNS, VPN),
• hardware/software support, Microsoft 365, Active Directory, ITIL fundamentals, and Office 365 tools like
• SharePoint, Teams, Intune, and Power BI.
• Professional skills include time management, clear documentation, and a strong customer service mindset.
• Effective communication, patience, empathy, and teamwork.
• Strong problem-solving skills with a focus on troubleshooting, attention to detail, and the ability to prioritise tasks.

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham

We are one of Australia’s fastest growing and most diverse cities.By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

Applications close at 11:59PM on Tuesday, 3 November 2026.

If you have further role-specific questions, please contact Sapna Musale, Service Desk Team Leader on 03 8376 5560

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via *******@wyndham.vic.gov.au or 03 9394 6***.

Current Wyndham employees who accept a permanent or temporary role of 12 months or more must relinquish any existing casual position with Council, regardless of whether the new role is full-time or part-time. Additionally, employees cannot be absent from their substantive position for more than 24 months. If this occurs, they may be required to relinquish or return to their substantive role.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, pleasevisitourwebsite.