IT Delivery Coordinator

Viva Energy Australia; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Viva Energy Australia is seeking an IT Delivery Coordinator in Adelaide for a 6-month fixed-term contract. Reporting to the Payments Platform Lead, you will coordinate delivery of critical payments initiatives, ensuring timely delivery and budget adherence.

Responsibilities include reporting, scheduling, risk/issue management, escalation support, and stakeholder communications. You will build relationships and translate business needs into technical solutions in a fast-paced tech environment.

Qualifications

• Ability to develop/update process documentation.
• Experience in complex enterprise IT Service Delivery environments.
• Experience dealing with third party-provided services.
• Pragmatic, flexible and able to negotiate with diverse teams.
• Effective communication and customer advocacy.
• Knowledge of ITSM tools and automation/orchestration (desirable).

Responsibilities

• Payments Solution Delivery and Program Management: manage delivery of payments solution with accountability and timely implementation.
• Governance: support communications and forums with key stakeholders.
• Communications Management: deliver communications for projects and BAU activities to showcase work and support delivery.
• Incident and Risk Management: manage payments incident catalogue and post-incident actions and reports.
• Change Management: ensure changes follow the Change Management Process from planning to adoption.
• Problem Management: handle problems identified within payments and ensure follow-up resolutions.
• Address and resolve customer requests, escalations, or high-priority incidents.
• Translate business challenges into technical solutions for the organization.

Skills

Process documentation

Enterprise IT Service Delivery

Third party services

Negotiation

Communication

ITSM tools

Tools

Dynamics MPOS

ITSM tools

Job description

A career with Viva Energy is more than just a job. It’s a chance to join a group of people dedicated to supporting Australia’s evolving energy and convenience needs. We’re a leading retail, industrial and energy business, and we’ve been helping Australians reach their destination for more than 120 years.

Our plans for the future support Australia’s energy transition to sustainable, lower carbon energy solutions. And our recent acquisitions of Coles Express and OTR, we provide Australians with outstanding convenience.

At the heart of our plans is people power. People who want to grow and evolve with us. People with new perspectives, energy and passion to drive Viva Energy and their careers forward.

About Viva Energy

Join a team that values diversity. Viva Energy is a great place to be yourself. We believe in our people, trust in their positive intentions, and empower everyone to amplify their voice across the business. We value inclusion because that’s how we get the best outcomes.

Awarded the WGEA Employer of Choice for Gender Equality for the past five years highlights that we are driven by our people and continuing our focus on making Viva Energy reflect the ever-changing face of Australia.

Job Description

Drive the future of payments at Viva Energy. Reporting to the Payments Platform Lead, this is an exciting opportunity for a highly organised and delivery-focused professional to play a pivotal role in shaping and delivering critical payments initiatives across the business.

We have an exciting, 6-month fixed term contract, as the IT Delivery Coordinator you will be at the centre of project, change, and release delivery, ensuring key payments solutions are implemented successfully, on time, and within budget. Working closely with a diverse range of stakeholders, you will bring clarity, structure, and momentum to complex initiatives, keeping teams aligned and focused on achieving outstanding outcomes.

Beyond delivery coordination, you will be responsible for reporting, scheduling, risk and issue management, escalation support, progress tracking, and stakeholder communications. Your ability to build strong relationships, anticipate challenges, and maintain delivery excellence will be key to your success.

This role offers the opportunity to make a real impact within a fast-paced and evolving technology environment, where professional service, collaboration, accountability, and exceptional business support are highly valued. If you thrive on bringing people together to deliver successful outcomes and want to contribute to the future of payments, we'd love to hear from you.

Responsibilities & Requirements

• Payments Solution Delivery and Program Management: Work closely with Payments Team to manage delivery of payments solution while ensuring accountability and timely implementation
• Governance: Support the management of communications and forums with key internal and external stakeholders
• Communications Management: Assist with the delivery of communications for both internal and external stakeholders for projects and BAU activities undertaken by the team, to both showcase the work undertaken and support delivery
• Incident and Risk Management: Manage payments incident catalogue, post incident action items and ensure timely publishing of post incident report
• Change Management: Ensure all payments related changes follow the Change Management Process, coordinates all aspect of changes from planning and implementation to communication and adoption
• Problem Management: Manage all problems identified within payments; follows up resolution and updates for each problem and ensure accountability
• Address and resolve any customer requests, escalations, or high priority incidents
• Work as a conduit for the business to help translate business challenges into technical solutions
• Any other duties as requested from time to time

Qualifications

• You will excel at developing/updating process documentation
• Experience in complex enterprise IT Service Delivery environments
• Experience in dealing with third party-provided services
• You will need to be pragmatic, flexible and able to negotiate with a variety of teams
• Experience with Dynamics MPOS functional areas preferably ERP, Modern POS, Retail, and Finance
• You will need to communicate effectively and advocate on behalf of the customer
• Knowledge of ITSM tool including automation/orchestration (desirable)

Additional Information

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced through Viva Energy Australia, therefore we will not be accepting applications via external recruitment agencies.

Please note that only candidates with full Australian working rights will be considered for this position.

Applications Close 9 September 2026

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