IT Client Services Team Lead | Hybrid & Growth Focus

Defence Housing Australia; District of Gungahlin; On-site; AUD 101,295 - 116,452; Full time

Benefits offered by this job

15.4% superannuation

Generous leave entitlements

Flexible working options

Positive workplace culture

Career progression opportunities

Job summary

A leading public service organization is seeking an IT Client Services Team Leader in Gungahlin. This role involves leading IT support teams, prioritizing service issues, and ensuring high levels of customer satisfaction. Ideal candidates will possess strong management skills and must be an Australian citizen eligible for security clearance. Competitive salary and comprehensive benefits are offered, including generous leave entitlements.

Qualifications

• Experience in leading IT support teams.
• Ability to prioritize and manage support issues.
• Eligibility to pass Baseline Vetting security clearance.

Responsibilities

• Lead and support two service delivery teams: Applications Support and IT Service Desk.
• Ensure operational standards and high customer service levels are maintained.
• Implement effective resolutions in a timely manner.

Skills

IT support management

Customer service excellence

Team leadership

Education

Australian citizenship

Job description

A leading public service organization is seeking an IT Client Services Team Leader in Gungahlin. This role involves leading IT support teams, prioritizing service issues, and ensuring high levels of customer satisfaction. Ideal candidates will possess strong management skills and must be an Australian citizen eligible for security clearance. Competitive salary and comprehensive benefits are offered, including generous leave entitlements.