IT Business Analyst

YDU JC Air Cond & Ref Inc.- Dubai; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Johnson Controls in Sydney is seeking an experienced IT Business Analyst to bridge business needs and technology, driving process improvements and enterprise technology initiatives across the organisation.

You will gather requirements, map processes, support ERP solutions such as Pronto, iScala and Epicor, and collaborate with IT and business teams in an Agile or hybrid environment. A strong focus on QA, UAT, change management, and clear communication is essential.

Qualifications

• Bachelor's degree in IT, CS, business, or related field.
• 7+ years in Business Analysis or Systems Analysis.
• Ability to translate requirements into technical solutions.
• Strong process mapping and documentation skills.
• Experience with ERP systems (Pronto, iScala, Epicor).
• SQL and data analysis skills.
• Experience with Agile or hybrid delivery.
• Excellent communication and facilitation skills.

Responsibilities

• Build strong relationships with business stakeholders and IT teams.
• Gather, document, and translate requirements into functional specifications.
• Conduct workshops, interviews, and discovery sessions.
• Map current and future business processes.
• Support UAT and deployment activities.
• Contribute to change management and training.

Skills

SQL

Data analysis

Stakeholder management

Agile delivery

Communication

Problem solving

Education

Bachelor's degree in Information Technology, Computer Science, Business, or related discipline

Tools

Pronto

iScala

Epicor

Job description

## IT Business AnalystApply: Sydney-New South Wales-Australia: Full time: Posted Today: WD30281241**Shape the Future of Digital Transformation with Johnson Controls**At Johnson Controls, we're transforming the way buildings and businesses operate. As a global leader in smart, healthy, and sustainable solutions, we help organisations improve efficiency, enhance safety, optimise energy consumption, and reduce environmental impact across industries including healthcare, education, infrastructure, commercial real estate, manufacturing, and government.With more than 140 years of innovation and a presence in over 150 countries, Johnson Controls combines world-class technology with deep industry expertise to create smarter, safer, and more connected environments.We're currently looking for an experienced **IT Business Analyst** to join our Sydney team and play a key role in driving business process improvement, digital transformation initiatives, and enterprise technology solutions across our organisation.**Why Join Johnson Controls?**This is an opportunity to join a globally recognised organisation where your ideas and expertise will directly contribute to business growth and innovation. You'll partner with business leaders, collaborate with global technology teams, and work on impactful projects that drive operational excellence.**About the Role**As an **IT Business Analyst**, you will act as a key link between business stakeholders and IT teams, helping translate business needs into innovative technology solutions.You will identify opportunities to improve processes, analyse business requirements, support project delivery, and ensure successful implementation of systems and business improvements that create measurable value.This role is ideal for a proactive and commercially minded Business Analyst who enjoys solving complex business challenges and driving continuous improvement.**Key Responsibilities****Business & IT Partnership*** Build strong relationships with business stakeholders and IT teams to align technology solutions with business objectives.* Identify opportunities to improve business processes through technology and automation.* Support business risk management, compliance, and audit remediation initiatives.* Assist in defining and delivering strategic and tactical technology objectives.**Business Analysis & Solution Delivery*** Gather, analyse, and document business requirements and functional specifications.* Conduct workshops, stakeholder interviews, and discovery sessions.* Map current and future-state business processes and workflows.* Analyse critical business data flows, systems, and operational requirements.* Translate business capabilities into detailed functional requirements.* Partner with technical teams to design, test, and implement business solutions.* Support user acceptance testing (UAT) and solution deployment activities.* Contribute to change management, communication, and training initiatives.**Operational & Governance Support*** Maintain solution documentation and relevant system information within ServiceNow and CMDB environments.* Support business continuity and disaster recovery activities.* Ensure adherence to IT governance processes and best practices.**About You**We're seeking a highly analytical and collaborative Business Analyst who can confidently engage with stakeholders, challenge existing processes, and deliver business-focused outcomes.**Essential Skills & Experience*** Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline.* Minimum 7 years' experience in Business Analysis, Systems Analysis, or similar roles.* Proven ability to gather requirements and translate complex business needs into practical technology solutions.* Strong business process mapping, documentation, and stakeholder management skills.* Experience working with ERP platforms and business processes (**essential**), including systems such as: + Pronto + iScala + Epicor* Experience using SQL and data analysis tools.* Experience delivering projects in Agile and/or hybrid delivery environments.* Strong understanding of project delivery methodologies.* Exceptional communication, facilitation, and problem-solving skills.**Desirable*** Experience with Business Intelligence and reporting platforms such as Power BI or Cognos.* CBAP, PMP, or other relevant Business Analysis or Project Management certifications.* Experience supporting enterprise transformation or system implementation projects. **Compliance Requirements**To be considered for this opportunity, applicants must have:* Full Australian working rights* Valid Australian driver's licence* Ability to successfully complete a pre-employment medical assessment* Satisfactory criminal history check* Drug and alcohol screening clearance**Build Your Future with Johnson Controls**If you're an experienced Business Analyst looking for an opportunity to work on meaningful projects within a global organisation that values innovation, collaboration, and continuous improvement, we'd love to hear from you.**Apply today and help us deliver smarter, safer, and more sustainable solutions for the future.**For a confidential discussion, please contact **Janis Sotelo** at **[e-mail]**.