IT Application Support Specialist

Munich Reinsurance; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Munich Reinsurance Australia is seeking an experienced IT Product Manager to bridge business and technology across Global Markets. You will own complex insurance products, define roadmaps, gather requirements, and manage lifecycle from ideation to BAU, coordinating with UK-based IT teams and local stakeholders.

Ideal candidates have 3+ years in IT product management within Commercial Insurance, strong communication, and proficiency across Agile, SAFe, or hybrid deliveries.

Qualifications

• 3+ years experience managing IT products, platforms or digital transformation in Commercial Insurance.
• Proven track record in technical business relationship management.
• Excellent communication and presentation skills.
• Strong background in Product Management, Business Analysis, and Application Management.
• Experience with Core Insurance Platforms and underwriting/claims processes.
• Knowledge of enterprise architecture and integration frameworks.
• Familiarity with LeanIX, ServiceNow and ITSM practices.
• Certifications such as CBAP, PMI-PBA, PRINCE2, PMP, Agile/Scrum, ITIL or Product Management qualifications.

Responsibilities

• Own and manage complex products and applications through their lifecycle.
• Define product vision, roadmap, priorities, and backlog.
• Ensure secure, compliant, resilient, cost-effective solutions aligned with business needs.
• Manage transitions from project delivery into BAU support.
• Liaise between Australian business users and UK IT teams.
• Lead gathering and prioritisation of requirements with stakeholders.
• Produce artefacts like user stories, docs, process models and data mappings.
• Collaborate with architects, developers, vendors and SMEs for alignment.
• Support deployment, release management, and change activities.

Skills

Product management

Business relationship

Communication skills

Presentation skills

Agile delivery

Vendor management

Enterprise architecture

LeanIX/ServiceNow

Education

Professional certifications (CBAP, PMI-PBA, PRINCE2, PMP, ITIL)

Tools

LeanIX

ServiceNow

Job description

The Australia and UK-IT Shared Service Organisation (SSO) Solution Delivery teams for Global Markets serves as the strategic link between business stakeholders, technology teams, and external partners to deliver and operate critical business applications and digital solutions.

Reporting to the head of Munich Re Speciality - Global Markets (Claims Europe & Asia) based in London, UK. The IT Product Manager role combines business relationship management, product ownership, business analysis leadership, application management, and operational governance to ensure technology investments support business strategy and long-term architectural goals. Responsibilities span the full insurance value chain across Finance, Underwriting, Claims, and Core Insurance platforms.

Your Role

Business Partnership & Strategy

• Build strong relationships with business stakeholders to understand strategic and operational objectives.
• Translate business goals into technology roadmaps and product plans.
• Identify opportunities for automation, digitalisation, process optimisation, and efficiency improvements.
• Drive initiatives that enhance customer and operational user experiences.
• Ensure technology deliveries meet agreed business benefits

Product Ownership & Lifecycle Management

• Own and manage complex products and applications throughout their lifecycle.
• Define product vision, roadmap, priorities, and backlog.
• Ensure solutions remain secure, compliant, resilient, cost-effective, and aligned with business needs.
• Manage transitions from project delivery into BAU support.
• Act as the primary liaison between business users in Australia and IT team in the UK.
• Lead the gathering, analysis, documentation, and prioritisation of business and system requirements.
• Produce key artefacts including user stories, requirements documents, process models, UML diagrams, data mappings, and gap analysis.
• Collaborate with architects, developers, vendors, and SMEs to ensure solution alignment.
• Support deployment, release management, operational readiness, and organisational change activities.

Application Operations & Service Management

• Oversee application support, maintenance, incident and problem management.
• Manage major incidents and coordinate resolutions with Group Technology teams.
• Maintain application records in governance platforms such as LeanIX and ServiceNow.
• Ensure compliance with enterprise architecture, security, governance, and regulatory requirements including necessary technical and security refactoring.
• Perform risk assessments and maintain effective controls.
• Support CAB processes and change governance.
• Maintain product documentation, architecture artefacts, and operational procedures.
• Know and manage product costs and budgets including driving cost optimisation while maintaining service quality and business value.

Testing, Training & Change Management

• Coordinate UAT planning, execution, defect management, and sign-off.
• Define testing outcomes and acceptance criteria.
• Support user adoption, business readiness, and organisational change.
• Develop training materials and operational guidance.

Your Profile

• 3+ years' experience managing IT products, platforms, or digital transformation programmes within Commercial Insurance.
• Proven track record of successful technical business relationship management.
• Excellent communication and presentation skills.
• Strong background in Product Management, Business Analysis, and Application Management.
• Experience with Core Insurance Platforms.
• Good understanding of underwriting, claims, finance, policy administration, and distribution processes.
• Knowledge of Commercial Insurance operating models.
• Experience with Agile, Scrum, SAFe, Waterfall, and hybrid delivery approaches.
• Proven capability in application support, vendor management, and working on complex global initiatives.
• Knowledge of enterprise architecture and integration frameworks.
• Familiarity with LeanIX, ServiceNow, and ITSM practices.
• Relevant certifications such as CBAP, BCS, PMI-PBA, PRINCE2, PMP, Agile/Scrum, ITIL, or Product Management qualifications.

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