Investigation Officer

NSW Government; Council of the City of Sydney; Hybrid; AUD 113,000 - 126,000; Full time

Job summary

A health care regulatory body is seeking Investigation Officers to conduct complex investigations. Candidates require a minimum of 5 years in regulatory or criminal investigations and a relevant qualification. This role offers a hybrid work model and a salary range of $113,574 - $125,719 plus benefits.

Benefits

Flexible work options

Access to wellbeing initiatives

Convenient CBD location

Qualifications

• At least 5 years’ experience in conducting regulatory/criminal investigations.
• Ability to assess and analyze information for recommendations.
• Experience managing vulnerable witnesses with a trauma-informed focus.

Responsibilities

• Conduct thorough and timely investigations according to legislation.
• Compile required briefs of evidence.
• Monitor and enforce regulatory outcomes.

Skills

Regulatory investigations

Criminal investigations

Evidence compilation

Risk assessment

Stakeholder collaboration

Education

Cert IV in Government Investigations

Job description

Overview

Make a real impact in health care accountability.
Join the Health Care Complaints Commission (HCCC), an independent statutory body protecting public health and safety by prosecuting, resolving, investigating and assessing complaints about health care providers. We are committed to integrity, transparency, and fairness in all we do.

To learn more about the HCCC, please view our website.

About the Role

We are seeking motivated and experienced individuals to join our team as Investigation Officers within the Investigations Division. In this role, you will be responsible for investigations that are complex, multi-faceted, high risk and often hold significant public interest.

The role is expected to conduct thorough and timely investigations in accordance with relevant legislation adhering Commission policies and procedures. This is an exciting opportunity to contribute to improving health care standards and make a meaningful difference to the community.

There is currently one ongoing role and one temporary 12 month contract available.

To view role description, click here.

What We’re Looking For

The ideal candidate will have:

• At least 5 years’ experience in conducting regulatory / criminal investigations.
• Cert IV in Government Investigations (or willingness to undertake the same), or higher relevant qualification.
• Experience conducting proactive investigations resulting in a range of regulatory outcomes.
• Experience in conducting complex investigations and compiling required briefs of evidence.
• Experience monitoring and enforcing regulatory outcomes such as Interim and Permanent Prohibition Orders.
• Experience managing vulnerable witnesses, with a trauma informed focus and the ability to build and maintain rapport whilst obtaining relevant, reliable and factual information.
• Experience conducting respondent / person of interest interviews.
• Ability to identify and proactively address risk throughout the investigation process.
• Ability to assess and analyse information to develop and present recommendations or investigation findings to senior staff.
• Experience in conducting investigations working collaboratively/alongside internal & external stakeholders.

Essential Requirements

To be eligible to apply for this position, applicants must have existing Australian work rights.

Given the HCCC’s unique and critical role in maintaining the integrity of the NSW health system, it is essential that all prospective employees are able to carry out their duties in an independent, honest and consistent manner with uncompromising adherence to strong moral and ethical principles and values.

The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History), qualification check, and may be required to hold a current paid Working with Children’s Check (WWCC).

Why Work With Us

• Salary range from $113,574 - $125,719 plus superannuation and annual leave loading.
• Hybrid and flexible work options
• Convenient CBD location
• Access to our wellbeing initiatives such as Fitness Passport, Headspace subscription and more!

How to Apply

To apply, please submit:

• A cover letter (maximum 2 pages) addressing the key requirements of the role
• An up-to-date resume

A response to the 2 following targeted questions

1. 1. Can you describe a time when you managed a large caseload of investigation files? How did you prioritise and ensure timely completion of each case?
2. 2. How do you balance evidence to make cogent recommendations about investigation outcomes? Can you share an instance where your judgement was crucial to the outcome of an investigation?

Apply online

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

For further information, please contact:

Jason Quigley (Manager, Investigations)
Email: [e-mail] | Phone: [phone]

Closing Date: 10:00am Wednesday, 15 October 2025

The Commission is an Equal Employment Opportunity Employer.
We value diversity and welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, people from LGBTQI+, diverse cultural and linguistic backgrounds, and people with disability.

If you require an adjustment during the recruitment process, we welcome hearing from you. Please contact the People & Culture Team at [e-mail]