Integrity Officer

Queensland Rugby Football League; Brisbane; Hybrid; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Hybrid working arrangements

4 weeks annual leave

1 week refresh leave

Job summary

Queensland Rugby Football League in Brisbane SEQ is seeking an Integrity Officer to lead incident and complaint management while advancing education and training across clubs.

You will act as the regional expert on integrity policies, deliver education programs, advise clubs and internal teams, and travel across the region as required in a hybrid work arrangement.

Qualifications

• Experience in integrity, complaints management, governance or training roles.
• Strong knowledge of Rugby League rules, codes of conduct and tribunals.
• Excellent stakeholder management and ability to build trust across groups.
• Willingness to travel across SEQ and hold Blue Card.

Responsibilities

• Triage, manage and resolve incidents and complaints across regions.
• Act as regional SME on integrity policies and frameworks.
• Provide guidance to clubs and internal teams on compliant processes.
• Deliver education and training programs to players, officials and volunteers.
• Develop training resources aligned to adult learning principles.
• Coordinate volunteer education sessions and ensure understanding of support services.
• Build relationships with internal/external stakeholders and partners.
• Maintain records and reporting for incidents and training delivered.
• Travel across SEQ region as required; work outside standard hours when needed.

Skills

Integrity

Complaints mgmt

Governance

Training design

Rugby League rules

Stakeholder mgmt

Education delivery

Organisation skills

Driver's licence

Travel willingness

Blue Card

First Aid

Mental Health First Aid

Train the Trainer

Job description

Queensland Rugby Football League - Brisbane QLD

Our South East Queensland team is looking for an Integrity Officer to join them in our mission to make Rugby League safe and accessible throughout Queensland.

To us, Rugby League is more than a game. At the QRL, you’ll help unite and inspire Queenslanders through lifelong engagement in Rugby League. Working across community clubs, you’ll play a critical role in ensuring the game is fair, safe, inclusive and trusted by everyone involved.

This role is perfect for someone who thrives in complex, people-focused environments, can navigate sensitive situations with empathy and confidence and is passionate about education, integrity and positive outcomes.

What you’ll do on a day-to-day

As the Integrity Officer, you’ll be the key point of contact for incident and complaint management within your region, while also leading education and training initiatives that build capability and confidence across clubs, leagues, volunteers and participants. You’ll also:

• Triage, manage and resolve incidents and complaints across areas such as child safety, member protection, concussion, PEP, and Code of Conduct matters, escalating complex cases where required.
• Act as the regional subject matter expert on integrity-related policies, procedures and frameworks.
• Provide advice, guidance and support to clubs, leagues and internal teams to ensure consistent and compliant processes.
• Deliver education and training programs (in collaboration with the State Programs team) to players, officials, parents, volunteers and internal stakeholders.
• Develop and maintain training resources aligned to adult learning principles and best practice.
• Coordinate volunteer education sessions and ensure participants understand available support services.
• Build strong relationships with internal teams, external stakeholders and delivery partners to support positive community outcomes.
• Maintain accurate records, reporting and documentation for incidents, training and education delivered.
• Travel across the region as required, understanding that Rugby League operates outside of the typical Monday- Friday 9-5.

What you’ll bring

You’re calm under pressure, fair-minded and confident handling sensitive matters, with a genuine commitment to integrity and inclusion. You’ll also bring:

• Experience in an integrity, complaints management, governance or training-focused role (sporting or not-for-profit experience highly regarded).
• A strong understanding of Rugby League rules, codes of conduct and tribunal processes. (highly regarded)
• Excellent stakeholder management skills and the ability to build trust across diverse groups.
• Experience designing and delivering education and training across different formats (workshops, webinars, e-learning).
• Strong organisation skills with the ability to manage competing priorities and deadlines.
• A current driver’s licence and the ability to travel across the region.
• Current Blue Card (or eligibility to obtain one).
• First Aid and Mental Health First Aid certification (or willingness to obtain).
• Train the Trainer Certification (highly regarded)

ROLE SPECS

This is a permanent full-time position that can be based anywhere in SEQ but will need to travel to Brisbane regularly. The salary for this position is $80,000 plus superannuation. QRL remunerate based on the position requirements to ensure gender pay equity in sport. We offer 4 weeks annual leave and 1 week of refresh leave throughout the season as well as hybrid working arrangements.

We adhere to the highest standards of child safeguarding. All applicants must hold a current Working with Children Check (Blue Card) or be eligible to obtain one upon commencement. In addition, as part of moving through the recruitment process applicants must be willing to undergo all relevant probity checks, which may include reference checks, employment history verification, identity confirmation, criminal history checks, and other assessments as required.

We are committed to creating an inclusive environment that is representative of everyone in our Rugby League community. We encourage applications from people of all genders and ages, First Nations peoples, individuals with disabilities, LGBTQ+ individuals, and people from multicultural communities. Please help us to understand if there are any reasonable adjustments we can make to the recruitment process to assist your application.