Intake Worker - headspace

Flourish Australia; Parramatta; Hybrid; AUD 65,000 - 90,000; Part time

Benefits offered by this job

Tax-Free Salary Packaging

Entertainment benefits

Flexible working conditions

Career development and training

Employee Assistance Program

Mentoring and supervision

Job summary

headspace Castle Hill & Parramatta is seeking an Intake Worker to support young people aged 12–25. You will screen needs, assess risks, coordinate referrals and provide brief interventions within scope of practice.

Collaboration with a multidisciplinary headspace team ensures youth-friendly care and pathways to services. Working 1 day in Castle Hill and 2 days in Parramatta, the role operates Monday to Friday with a closed-term part-time arrangement and attractive remuneration with super and

Qualifications

• Tertiary qualifications in Psychology, Social Work, Nursing, OT or allied health recognised by the sector.
• Current or provisional registration with the relevant professional body where applicable.
• Experience in mental health assessment, triage, care coordination and brief interventions.
• Foundational knowledge of recovery-focused and family-inclusive practice.
• Understanding of youth-focused service delivery and diverse backgrounds.

Responsibilities

• Engage and screen young people aged 12–25 who contact or are referred to headspace.
• Assess presenting needs, risks and determine suitability for services.
• Coordinate referrals and alternative care pathways with the multidisciplinary team.
• Provide brief assessments or interventions within scope of practice.
• Escalate matters requiring senior clinical oversight when needed.

Skills

Mental health assessment

Risk assessment

Care coordination

Brief interventions

Crisis intervention

Family inclusive practice

Education

Tertiary qualifications in Psychology, Social Work, Nursing, Occupational Therapy or allied health

Tools

Electronic health records

Job description

Join an industry-leading provider in youth mental health and make a difference to the lives of young people! headspace Castle Hill & Parramatta have an exciting role for an Intake Worker to join the team!

About the position:

• Closed-term part-time until 30 June 2027 (45.6 hours/fortnight)




• Working 1 day per week in Castle Hill and 2 days in Parramatta




• Working days betweenMonday and Friday




• Attractive remuneration package from + Super + Tax-Free Benefits!

About the Opportunity

The Intake Worker is a key point of contact for young people aged 12–25 who contact or are referred toheadspace. The role engages young people and their families or carers, screens and assesses presenting needs and risks, determines suitability for headspace services, coordinates referrals and alternative care pathways, and provides brief assessments or interventions within the role’s scope of practice.

As a key point of contact, the Intake Worker assesses each young person’s needs, undertakes complex risk assessments within their competence and scope of practice, develops and implements appropriate risk-management actions, and promptly escalates matters requiring senior clinical oversight.

The Intake Worker works collaboratively with the multidisciplinary headspace team and external service partners to provide coordinated, youth-friendly care. The role performs its responsibilities in accordance with theheadspaceservice model, Flourish Australia policies and procedures, relevant clinical governance requirements, and lawful and reasonable directions from the Clinical and Operations Manager or delegate.

About the Benefits

• Attractive salary, commensurate with qualifications and experience




• Tax-Free Salary Packaging available up to $15,900 + additional $2,650 for entertainment benefits such as meals and holiday accommodation




• Generous leave provisions including 17.5% leave loading and 2 additional days of personal leave + extra day paid leave over Christmas/New Year + 10 weeks paid primary carer parental leave




• Family-friendly and flexible working conditions




• Opportunities for career progression, professional development and training such as Mental Health First Aid, ACT, CBT courses and ASIST




• Employee Assistance Program for confidential wellbeing support




• Regular supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program




• Workplace Community Groups such as ourRainbow Network for LGBTQIA+ staff members & allies andYarnUp for Aboriginal and Torres Strait Islander staff members




• Exclusive personalFleet pricing discounts with our preferred automotive supplier




• Employee discounts at 400+ popular retailers (Woolworths, Coles, AMPOL, Amazon, Booking.com & more!)

About Flourish Australia & headspace

Flourish Australia is one of Australia’s most experienced community mental health organisations. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

One in four young people have experienced a mental health issue in the past 12 months – a higher prevalence than all other age groups.headspaceprovidesearly intervention mental health services to young peoplewho present with mental health issues, along with assistance in promoting young peoples’ wellbeing.This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services.More information aboutheadspacecan be found at:www.headspace.org.au

Selection Criteria

• Tertiary qualifications in Psychology, Social Work, Nursing, Occupational Therapy or other allied health discipline recognized by the tertiary mental health services sector.




• Current or provisional registration, membership or eligibility with the professional body relevant to the applicant’s discipline, where applicable, such as AHPRA, AASW, Occupational Therapy Australia or PACFA.




• Demonstrated skills and experience in mental health assessment and triage, including care coordination, brief mental health assessment, risk assessment, crisis intervention or safety planning, and brief interventions with young people.




• Foundational knowledge of recovery focused and family inclusive practice, as well as understanding the needs of young people from diverse backgrounds.




• Demonstrated understanding of mental health challenges, their impact on young people, families and communities, and the principles of early intervention, recovery-oriented practice and youth-friendly service delivery.




• Have a high degree of computer literacy, including demonstrated experience with report writing and electronic client information management systems.

More information and the full position description are availablewithin the application.