headspace Intake Worker

Flourish Australia; Parramatta; Hybrid; AUD 34,000 - 55,000; Part time

Benefits offered by this job

Attractive remuneration

Tax-Free Salary Packaging

Flexible working conditions

Job summary

Flourish Australia is seeking an Intake Worker to support headspace services for young people aged 12–25. You will assess needs, manage risks, coordinate referrals, and provide brief interventions within scope, in collaboration with a multidisciplinary team.

The role operates on a closed-term part-time contract through 30 June 2027, with 1 day per week in Castle Hill and 2 days in Parramatta, weekdays. Attractive remuneration + super + tax‑free benefits apply.

Qualifications

• Tertiary qualification in psychology, social work, nursing, OT or allied health.
• Current or provisional registration with the relevant professional body (AHPRA / AASW / OT Australia / PACFA).
• Demonstrated skills in mental health assessment, triage, care coordination and brief interventions.
• Foundational knowledge of recovery-focused and family-inclusive practice.
• Understanding needs of young people from diverse backgrounds.
• Competent with report writing and electronic client information systems.

Responsibilities

• Screen and assess presenting needs and risks for young people.
• Coordinate referrals and alternative care pathways.
• Provide brief assessments or interventions within scope of practice.
• Escalate matters requiring senior clinical oversight.
• Collaborate with multidisciplinary headspace team and external partners.

Skills

Mental health assessment

Triage

Care coordination

Brief interventions

Recovery-focused practice

Family inclusive practice

Diversity awareness

Report writing

Electronic records

Professional registration knowledge

Education

Tertiary qualification in Psychology / Social Work / Nursing / Occupational Therapy

Job description

About the position

• Closed-term part-time until 30 June 2027 (45.6 hours/fortnight)

• Working 1 day per week in Castle Hill and 2 days in Parramatta

• Working days betweenMonday and Friday

• Attractive remuneration package from + Super + Tax-Free Benefits!

About the Opportunity

The Intake Worker is a key point of contact for young people aged 12–25 who contact or are referred to headspace. The role engages young people and their families or carers, screens and assesses presenting needs and risks, determines suitability for headspace services, coordinates referrals and alternative care pathways, and provides brief assessments or interventions within the role’s scope of practice.

As a key point of contact, the Intake Worker assesses each young person’s needs, undertakes complex risk assessments within their competence and scope of practice, develops and implements appropriate risk-management actions, and promptly escalates matters requiring senior clinical oversight.

The Intake Worker works collaboratively with the multidisciplinary headspace team and external service partners to provide coordinated, youth-friendly care. The role performs its responsibilities in accordance with theheadspaceservice model, Flourish Australia policies and procedures, relevant clinical governance requirements, and lawful and reasonable directions from the Clinical and Operations Manager or delegate.

For more information including full list of duties of the Intake Worker role, please read thePosition Description.

About headspace and Flourish Australia

One in four young people have experienced a mental health issue in the past 12 months – a higher prevalence than all other age groups.headspaceprovidesearly intervention mental health services to young peoplewho present with mental health issues, along with assistance in promoting young peoples’ wellbeing.This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services.More information aboutheadspacecan be found at:www.headspace.org.au

Flourish Australiahas a long and proud history of providing recovery-oriented mental health servicesin Australia. We offer a range of services to meet the different needs of those with a lived experience of a mental health issue.This includeshelp withfinding a home that is safe and secure, assistance with training and getting a job, or encouragement to develop friendships and learn new things. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are opento all suitably qualified applicants. We have a strong commitment to participation of people with lived experience of mental health issues in our workforce.We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.

The Benefits

• Attractive remuneration
• Generous leave provisions including 17.5% annual leave loading + 2 additional days of Personal Leave + Christmas/New Years Gratis Day + 10 weeks paid primary carer parental leave
• Tax-Free Salary Packaging available up to $15,900 + additional $2,650 for entertainment benefitssuch as meals and holiday accommodation
• Family-friendly andflexible working conditions
• Employee Assistance Programfor confidential wellbeing support
• Regularsupervision, ongoing 1:1mentoring, strongteam supportand acomprehensive inductionprogram
• Opportunities forprofessional development and trainingsuch asMental Health First Aid and ASIST
• Workplace Community Groupssuch as ourRainbow Networkfor LGBTQ+ staff members & allies andYarnUpfor Aboriginal and Torres Strait Islander staff members
• Personalfleet pricing discounts with our preferred automotive supplier
• Employee discountsat 400+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)

Selection Criteria

Essential:

• Tertiary qualifications in Psychology, Social Work, Nursing, Occupational Therapy or other allied health discipline recognized by the tertiary mental health services sector.
• Current or provisional registration, membership or eligibility with the professional body relevant to the applicant’s discipline, where applicable, such as AHPRA, AASW, Occupational Therapy Australia or PACFA.
• Demonstrated skills and experience in mental health assessment and triage, including care coordination, brief mental health assessment, risk assessment, crisis intervention or safety planning, and brief interventions with young people.
• Foundational knowledge of recovery focused and family inclusive practice, as well as understanding the needs of young people from diverse backgrounds.
• Demonstrated understanding of mental health challenges, their impact on young people, families and communities, and the principles of early intervention, recovery-oriented practice and youth-friendly service delivery.
• Have a high degree of computer literacy, including demonstrated experience with report writing and electronic client information management systems.

All appointments with Flourish Australia's Mental Health Services are subject to a National Criminal History Check, a WWCC, previous employment reference checks, satisfactory Australian residency status and other background checks.