Intake & Triage Practitioner

Accoras; Jimboomba; On-site; AUD 60,000 - 80,000; Part time

Benefits offered by this job

Salary packaging

Meals & entertainment allowance

Extra paid leave

Volunteer day

Leave loading

Free parking

Supportive team

Professional development

Job summary

Accoras in Queensland is seeking an Intake and Triage Practitioner to provide responsive entry for children and young people aged 7–17 with complex mental health needs.

You will engage referrals, conduct initial screening and assessment, support families, and escalate risk under Clinical Team Leader oversight. A small psychosocial caseload and group program facilitation may form part of the role, for a fixed-term, 4-day-per-week arrangement to cover parental leave until October 2027.

Qualifications

• Degree in Social Work, Human Services, Psychology, or related discipline.
• Experience with children and young people with mental health or psychosocial needs.
• Experience with intake and triage processes.
• Understanding of child development and adolescent mental health.
• Knowledge of safeguarding and mandatory reporting requirements.
• Ability to assess risk and implement safety planning and escalation.

Responsibilities

• Respond to new referrals and enquiries for 7–17-year-olds.
• Conduct initial engagement, screening and assessment.
• Provide information, guidance and support to families and carers.
• Identify and escalate risk with oversight from the Clinical Team Leader.
• Advocate and connect families with services; support navigation.
• May manage a small psychosocial support caseload and contribute to group programs.

Skills

Intake & triage processes

Child/adolescent development

Risk assessment

Safety planning

Cultural competence

Advocacy & service navigation

Education

Social Work degree

Human Services degree

Psychology degree

Related human services discipline

Job description

The Commonwealth Psychosocial Support Program (CPSP) provides free support for 7-17 year-olds living with, or at risk of, a complex mental illness who are not eligible for NDIS. The CPSP Program provides the opportunity for young people and their families and significant relationships to:

Collaborate with skilled practitioners

Explore strategies to strengthen social skills, friendships and family connections

Address daily living needs and functioning

Improve physical wellbeing, including exercise and a healthy routine

Create a deeper understanding of themselves and their relationships

Develop confidence and resilience

Manage drug and alcohol addictions, assist with managing finances, accommodation and employment or education goals

The Intake and Triage Practitioner role provides a responsive entry point for children and young people referred to CPSP, responsible for responding to new referrals and enquiries, undertaking initial engagement, screening and assessment of young people aged 7–17 years, and providing information, guidance and support to families, carers and referrers as required.

The Intake and Triage Practitioner gathers and assess relevant information, identifying and escalatingrisk, and presents referrals through the CPSP triage process with oversight from the Clinical Team Leader. The position will also undertake advocacy and connector functions, supporting service navigation, and maintaining regular contact with young people and families while they are awaiting allocation, including monitoring and escalating any changes in need or risk.

The practitioner may also be allocated a small psychosocial support caseload and contribute to the facilitation of group programs.

This opportunity is a part time 4 day a week role to cover a parental leave absence and will be offered as a fixed term role up to October 2027

About Accoras

Accoras has been delivering community mental health and psychosocial support services in Queensland for over 30 years. We are growing into new programs, new communities and new regions, driven by a belief that more people deserve access to high-quality, evidence-based care.

Our strategy is built on the principles of a Restorative, Just and Learning Culture. In practice, this means we don't just learn from what goes wrong but also what goes right. We expect our people to innovate, to challenge the status quo, and to take considered risks in pursuit of better outcomes for the communities we serve. We are committed to being better tomorrow than we were yesterday.

About You

Are you ready to join a passionate team supporting children and young people in need ? We are seeking an experienced person to join us who brings the following skills and credentials:

Degree level qualifications in Social Work, Human Services, Psychology, or a related human services discipline.

Work experience with children and young people experiencing mental health, psychosocial or other complex needs

Competent skills supporting intake and triage processes

Good of child and adolescent development, mental health and psychosocial wellbeing.

Sound knowledge of child safeguarding, mandatory reporting requirements and relevant responsibilities when working with children and young people.

Good understanding of risk and how to deploy safety planning and approrpaite escalation.

Our clients have a variety of cultural backgrounds and life experiences, and we are committed to building a team that reflects and responds to this diversity. We welcome applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a personal experience of mental illness, LGBTQIAP+ people and people with a disability.

What we offer

Generous salary packaging options only available to employees of a not-for-profit organisation including Salary Packaging options (up to $15,899 tax free!!) and Meals and entertainment allowance of up to $2,650

Additional paid leave over Christmas and on your birthday, and a paid volunteer day each year

Leave loading at 17.5%

Free parking

Supportive and collaborative team environment

Professional development, training and regular supervision and mentoring