Intake and Assessment Worker

Sonder; Adelaide; On-site; AUD 80,000 - 86,000; Full time

Benefits offered by this job

Above-award salary

Flexible work

PD allowance

Salary packaging

Leave loading 17.5%

Modern offices

Christmas leave bonus

Training opportunities

Meal & entertainment allowance

Paid parental leave

Job summary

Sonder is seeking an Intake, Assessment and Service Navigator to join our Northern Adelaide Medicare Mental Health Centre. You will perform intake, triage, and referral allocation in collaboration with the Clinical Lead and Support Services team, review referrals, and support timely service delivery.

You will work with community agencies to support integrated care pathways for adults and contribute to waitlist management, escalation of care when required, and multidisciplinary teamwork in a

Qualifications

• Experience in triage and assessment in mental health settings.
• Experience with referrals, risk assessment and waitlist management.
• Ability to work effectively in a multidisciplinary team.

Responsibilities

• Provide intake, assessment, triage and referral allocation.
• Review referrals and ensure required information is gathered.
• Collaborate with Clinical Lead and Support Services team.
• Escalate care when clinical support is required.
• Work with community agencies to support integrated care pathways.

Skills

Fast-paced environment experience

Mental health experience

Multidisciplinary teamwork

Education

Post-secondary qualification in human services/mental health

Job description

Who are we?

Sonder is a leading not-for-profit human services organisation committed to creating communities where no one is left to navigate life’s hardest moments alone. We work alongside thousands of people each year, bringing together mental health, alcohol and other drug, community and practical supports to deliver connected, person-directed care that helps people live the lives they choose.

What benefits can we offer?

When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:

• Salary (excluding super) paid above award and reviewed annually




• Flexible working arrangements




• Professional development allowance provided yearly




• Generous salary packaging options - increase your take home pay by 6-12%




• 17.5% Leave Loading




• Modern and welcoming office spaces




• Christmas Closure Bonus Leave (above annual leave entitlements)




• Training opportunities




• Meal & entertainment allowances




• Paid parental leave, and much more!

Sonder are open to negotiating further benefits with the successful applicant to ensure an excellent working environment for you.

Salary Band: $80,006.68 - $85,798.44 + Super

Hours: 0.6 FTE

Contract: Ongoing

Location: Northern Adelaide Medicare Mental Health

More Information & Position Description via this link: https://hr.sonder.net.au/17_MMHC_IASN.pdf

Immunisations: This role has an assigned immunisation category under Sonder’s immunisation requirements. Please refer to the attached document below to view the vaccinations required for this role.

Immunisation Category: Category C https://hr.sonder.net.au/i/4_SonderImmunisationInformationSheet.pdf

About the Role: The Intake, Assessment and Service Navigator supports a multidisciplinary approach to mental health care within Northern Adelaide Medicare Mental Health Centre. The role provides intake, assessment, triage and referral allocation in collaboration with the Clinical Lead and Support Services team. It reviews referrals, gathers required information, undertakes risk assessment, supports timely service delivery and waitlist management, and escalates care for clinical support when required. The role also works with community agencies to support integrated care pathways for adults referred to low and high intensity mental health services.

Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply. We are committed to an inclusive and culturally safe workplace.

Experience Requirements:

• Demonstrated experience working in a fast-paced environment.

• At least two years' experience in the mental health sector performing duties consistent with triage and assessment.

• Experience working across Commonwealth and State-funded mental health programs and supporting implementation in line with funding requirements and contracts.

• Experience working effectively within a multidisciplinary team environment.

Qualification and Other Requirements:

• Current or willing to obtain a Working with Children's Check (WWCC)




• Current or willing to obtain a National Police Check (NPC)




• Post-secondary qualification in a relevant field such as human services, social welfare, social work, psychology or mental health, and/or relevant experience in the mental health industry.

Advert Closing Date: 21 October 2026

At Sonder, we strive to respond to all applicants. However, due to the high volume of applications we receive, we may only be able to contact those shortlisted for the role. Thank you for your understanding.