Insurance Broker Support Administrator

Infinite Insurance; Wollongong City Council; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Gold Coast induction trip

Rapid Repay program access

Competitive remuneration

Job summary

Infinite Insurance is seeking a detail‑oriented Insurance Administration Officer to support policy processing, compliance, and cross‑functional coordination across insurers, brokers, and internal teams. You will work closely with Insurance Brokers and the Claims Coordinator to support thousands of clients, delivering a high‑quality end‑to‑end experience.

This founding role offers a pathway to contribute to scalable admin systems and processes as Infinite Insurance grows nationally, with hybrid

Qualifications

• 1–2 years administration experience within insurance, broking, underwriting, claims, or financial services.
• Experience with policy documentation, renewals, endorsements, or insurer correspondence.
• Tier 2 qualification in General Insurance (or willingness to obtain).
• Exposure to CRM systems, policy management platforms, or insurance-related databases.

Responsibilities

• Process new business, renewals, endorsements, and cancellations.
• Prepare certificates of currency, renewal documentation, and policy schedules.
• Maintain accurate records and ensure documentation meets compliance standards.
• Assist with debtor management, invoicing, and reporting.
• Liaise with insurers, underwriters, brokers, and internal teams to support policy processing.
• Respond to client inquiries regarding policy coverage and administration.
• Identify opportunities to streamline workflows and improve service quality.
• Support the broader insurance team with administrative tasks.

Skills

Attention to detail

Organisational skills

Communication

Stakeholder management

Customer-focused

Growing business mindset

Education

Tier 2 qualification in General Insurance

Tools

CRM systems

Policy management platforms

Insurance databases

Job description

Infinite Insurance - Insurance Broker Support Administration Officer

Location: 63A Market Street, Wollongong, NSW 2500, street parking available

Type:

Full-time, permanent, Monday – Friday, 9am – 5pm

Flexibility:

3 WFH days per week, 2 days in the office

About Infinity Group & Infinity Insurance

At Infinity, we help everyday Australians take control of their financial universe, from eliminating debt to building long-term wealth with confidence.

Infinite Insurance has been newly created to protect the people we already serve.

As the dedicated insurance arm of the Infinity Group, Infinite Insurance exists to ensure our clients’ financial strategies are properly protected - with clear advice, transparent options, and service that feels genuinely human. No product pushing. No black holes. Just the right cover, done properly.

This role is a founding opportunity that will play a critical part in that mission: ensuring Infinity clients receive accurate, compliant, and seamless insurance support at every stage of their journey.

The Role

Reporting into the Chief Insurance Officer, the Insurance Administration Officer supports the brokerage by ensuring accurate policy processing, strong compliance, and smooth coordination across insurers, brokers, and internal teams.

You’ll work closely with our Insurance Brokers and Claims Coordinator to support ~4,500 (and counting) existing Infinity Group clients, helping deliver a high-quality, end-to-end client experience.

As part of the foundation team, you’ll also contribute to building the administrative systems, processes, and standards that will support Infinite Insurance as it scales nationally.

Key Responsibilities

• Process new business, renewals, endorsements, and cancellations
• Prepare certificates of currency, renewal documentation, and policy schedules
• Maintain accurate records and ensure documentation meets compliance standards
• Assist with debtor management, invoicing, and reporting
• Liaise with insurers, underwriters, brokers, and internal teams to support efficient policy processing
• Respond to client enquiries regarding policy coverage, documentation, and administrative processes
• Identify opportunities to streamline workflows and improve service quality
• Support the broader insurance team with general administrative and operational tasks

What We’re Looking For

Qualifications & Experience

• 1–2 years’ administration experience within insurance, broking, underwriting, claims, or financial services
• Previous exposure to insurance-related administration, including policy documentation, renewals, endorsements, certificates of currency, or insurer correspondence
• Tier 2 qualification in General Insurance, or willingness to obtain
• Exposure to CRM systems, policy management platforms, or insurance-related databases
• Strong attention to detail and confidence working with compliance-focused documentation

Skills & Attributes

• Exceptional attention to detail and accuracy
• Strong organisational skills with the ability to manage multiple priorities
• Clear, professional written and verbal communication
• Confident working with internal stakeholders and external insurers
• Customer-focused mindset aligned with Infinity’s service standards
• Comfortable working in a growing, evolving business

Why Join Infinite Insurance?

• Purpose-Driven Work – Support and protect clients who already trust Infinity with their financial future
• Career Growth – Join a new division with opportunities to grow alongside the business
• Competitive Remuneration – We hire the best and reward the best
• Financial Empowerment – Free access to Infinity’s Rapid Repay program, financial education and wealth creation opportunities to fast track your own financial freedom
• First-Class Onboarding – All-expenses-paid trip to our Gold Coast HQ for our company induction

If you’re someone who takes pride in getting the details right, because great administration underpins great advice - you’ll feel right at home here.