Instrument Service technician

IDEXX; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary + incentives

Comprehensive onboarding and training

Access to innovative diagnostic tech

Career development across a global org

Collaborative, inclusive team

Employee Assistance Program

Job summary

IDEXX is seeking an Instrument Technician II to join our Sydney Instrument Services team. This hands‑on role involves diagnosing problems, repairing equipment, and ensuring diagnostics instruments operate reliably for veterinary customers.

You will troubleshoot, disassemble, repair, and reassemble instruments, perform preventive maintenance, document results, and contribute to procedures and continuous improvement.

Qualifications

• Certificate III or IV in Mechanical, Electrical, Electronics, Mechatronics, Engineering, or related field.
• Approximately 2–3 years of hands-on repair/maintenance experience.
• Strong troubleshooting and fault diagnosis skills.
• Ability to read and interpret technical documents and procedures.
• Aptitude for electro-mechanical repair and working with mechanical/electronic systems.
• Excellent attention to detail and commitment to safety.
• Proficient in Microsoft Office.
• Experience with medical devices or diagnostic equipment is advantageous but not essential.
• Flexible team player with good communication skills.
• Permanent Australian work rights strongly preferred.

Responsibilities

• Troubleshoot, diagnose, repair, and test IDEXX instruments and related equipment.
• Disassemble, repair, reassemble, and test instruments at our Sydney facility.
• Perform preventative maintenance and support servicing activities.
• Assemble, test, and inspect electrical, electro‑mechanical, and mechanical components.
• Document repair activities and test results using electronic systems and MS Office.
• Identify process improvement opportunities and help develop procedures.
• Support quality, safety, and compliance with SOPs.
• Work across multiple product lines to develop broad technical expertise.
• Collaborate with cross‑functional teams and provide technical guidance.
• Maintain a clean, safe, organized workspace and participate in improvement initiatives.

Skills

Troubleshooting

Problem solving

Reading technical docs

Attention to detail

Basic computer skills

Communication

Teamwork

Education

TAFE Certificate III/IV in Mechanical/Electrical/Mechatronics

Tools

MS Office

Electronic test equipment

Job description

Are you a hands-on technician who enjoys diagnosing problems, repairing equipment, and working with precision technology? IDEXX is seeking an Instrument Technician II to join our Instrument Services team in Sydney. Reporting to the Service Manager, you will play a key role in maintaining and repairing our in‑house diagnostic instruments, ensuring veterinary customers can continue to deliver high-quality care to animals.

This is an excellent opportunity for someone with a technical background in mechanical, electrical, electro‑mechanical, or manufacturing environments who is looking to further develop their skills within a global diagnostics and technology leader.

Why This Role Matters

At IDEXX, our diagnostic instruments help veterinarians make informed decisions that improve the health and wellbeing of animals. As an Instrument Technician II, you will directly contribute to the reliability and performance of these critical systems through expert repair, testing, maintenance, and quality assurance. Your work will help ensure our customers receive dependable equipment and exceptional service, ultimately supporting better outcomes for pets, livestock, and the people who care for them.

In This Role

• You will troubleshoot, diagnose, repair, and test IDEXX diagnostic instruments and associated equipment.
• You will perform full instrument disassembly, repair, reassembly, and functional testing at our Sydney facility.
• You will execute preventative maintenance programs and support equipment servicing activities.
• You will assemble, test, and inspect electrical, electro‑mechanical, and mechanical components and assemblies.
• You will accurately document repair activities, test procedures, and results using electronic systems and Microsoft Office tools.
• You will identify opportunities for process improvements and contribute to the development of procedures and documentation.
• You will support quality, safety, and compliance requirements, including adherence to standard operating procedures.
• You will work across multiple product lines and develop broad technical expertise.
• You will collaborate with cross‑functional teams and provide technical guidance where required.
• You will maintain a clean, safe, and organised work environment and actively participate in continuous improvement initiatives.

What You Need To Succeed

• You have a Certificate III or Certificate IV qualification from TAFE in a technical field such as Mechanical, Electrical, Electronics, Mechatronics, Manufacturing, Engineering, or a related discipline.
• You have approximately 2 to 3 years of experience in equipment repair, manufacturing, technical service, maintenance, or a similar hands‑on technical role.
• You have strong troubleshooting and problem‑solving skills with the ability to diagnose faults and perform repairs independently.
• You can read and interpret technical documents, operating procedures, maintenance instructions, and specifications.
• You are comfortable working with mechanical and electronic systems and have an aptitude for electro‑mechanical repair.
• You have strong attention to detail and a commitment to quality and safety.
• You are proficient in basic computer applications, including Microsoft Office.
• Experience with medical devices, laboratory instrumentation, diagnostic equipment, or veterinary technology would be advantageous but is not essential.
• You are a flexible team player with excellent communication and interpersonal skills.
• Permanent Australian work rights are strongly preferred.

What You Can Expect From Us

• Competitive salary package and annual incentive opportunities.
• Comprehensive onboarding and training to set you up for success.
• The opportunity to work with innovative diagnostic technologies that make a real difference.
• Career development pathways and access to learning opportunities across a global organisation.
• A collaborative, supportive, and inclusive team environment.
• Employee Assistance Program and wellbeing resources.
• Recognition programs that celebrate individual and team achievements.
• A culture that values safety, continuous improvement, and innovation.
• The chance to contribute to meaningful work that positively impacts animal health around the world.

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.