Injury Management Support Officer

NSW Department of Communities and Justice; Parramatta; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible work environment

Health & wellbeing programs

Training and development opportunities

Competitive pay and conditions

Job summary

NSW Department of Communities and Justice seeks an Injury Management Support Officer to join the IM team in Parramatta. The role is Temporary Full-Time and focuses on administrative support for return-to-work programs and claims management, contributing to positive outcomes for injured workers.

The position involves coordinating with internal and external stakeholders, maintaining records, and assisting with policies and guidelines updates under the Injury Management framework.

Qualifications

• Administrative support within injury management services and projects.
• Experience with return-to-work programs and claims management is beneficial.

Responsibilities

• Provide administrative support within injury management services, including return-to-work programs, to contribute to positive outcomes for the employee and ensure cost effective management of compensable claims.
• Respond to enquiries, and escrow and redirect issues as required, to ensure the provision of accurate information.
• Assist with workers compensation claims and coordinating independent medical assessments for the injury management team.
• Provide support researching and updating IM policies, procedures and guidelines.
• Update and maintain the system, project plans and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Liaise with internal and external stakeholders to assist the injury management team with their case management.

Skills

Administrative support

Tools

National Criminal History Record Check

Working with Children Check

Job description

Injury Management Support Officer Temporary Full-Time Location: Parramatta Clerk Grade 3/4 Salary ($87,199 - $95,482 pa), plus employer's contribution to superannuation and annual leave loading

Your role Assist the Injury Management (IM) team with a range of administrative activities and projects to contribute to the effective management of claims and return to work programs to support injured workers to recover at work.

What you’ll do

• Provide administrative support within injury management services , including return-to-work programs, to contribute to positive outcomes for the employee and ensure cost effective management of compensable claims.
• Respond to enquiries, and escrow and redirect issues as required, to ensure the provision of accurate information.
• Assist with workers compensation claims and coordinating independent medical assessments for the injury management team.
• Provide support researching and updating IM policies, procedures and guidelines.
• Update and maintain the system, project plans and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Liaise with internal and external stakeholders to assist the injury management team with their case management.

What we’re looking for

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Applications close Tuesday, 10th November 2026 at 11:59pm AEST.

Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Cristina Alevris on 0482647206 or at [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Olivia Alipalo on 0477 323 408 or via [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.