Injury Care Partner - Primary Connect

Woolworths Group; Brisbane; Hybrid; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Hybrid working

Bonus opportunities

Employee benefits

Career development

Job summary

Primary Connect, part of Woolworths Group, Brisbane, seeks an Injury Care Partner to guide team members through recovery and deliver best-practice injury management and return-to-work strategies. You will own a portfolio and caseload including early intervention and workers' compensation claims.

You will partner with Line Leaders, a TPA and health professionals to drive RTW plans, support stakeholders, and ensure legislative compliance. Hybrid working is available.

Qualifications

• Experience handling workers' compensation end-to-end.
• Knowledge of return-to-work and rehab best practices.
• Understanding of self-insurance regimes and requirements.
• Ability to work independently within a supportive team.

Responsibilities

• Guide team members through recovery with RTW strategies.
• Own portfolio and caseload including early intervention and claims.
• Partner with Line Leaders, TPA and health professionals to lead RTW plans.
• Drive claims management, redeployment and closure with the TPA.
• Provide training on RTW management and legislative compliance.
• Prepare weekly and monthly reports aligned to metrics.

Skills

Injury management

Return to work

Workers' compensation

Stakeholder engagement

Education

Allied health degree

Job description

Actively engage in supporting our team during a vulnerable time in their lives to facilitate return to workPartner with key stakeholders and own your own portfolio in this strategic roleHybrid working arrangementsWelcome to Primary ConnectPrimary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team are an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity. We’re delivering to more than 3,000 retail stores every day (stores like Woolworths, BIG W, Dan Murphy’s, and BWS), but at Primary Connect, we’re more than just a supply chain business. We’re a big team, but every individual plays a pivotal role and leaves a distinctive impact. Our extensive reach opens up boundless opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.What you’ll doAs an Injury Care Partner, you'll guide Team Members through their recovery, delivering best-practice injury management, rehabilitation, and return-to-work strategies.Own your portfolio and caseload that includes early intervention and workers' compensation claims, collaborating with Line Leaders, our TPA, and healthcare providers to lead return-to-work plans and support stakeholders in achieving positive outcomes.Partner with stakeholders to drive claims management, return to work, redeployment and claim closure with our TPAEngage with operational teams to provide training and mentoring in managing return to work and relevant legislative complianceProvide support to operational teams in resolving injury management issues and in developing strategies for improvement and interventionFocus on the management of a RTW portfolio to ensure they continue to meet legislative and self-insurance obligations and coordination of audits on return to work filesMaintain regular engagement and develop strong partnerships with relevant stakeholders including; Third Party Administrator, Rehabilitation Providers, Treating Health Professionals, etc.Prepare weekly and monthly reports to your internal stakeholders aligned to our metrics and performanceWhat you’ll bringPrevious experience in handling workers compensation and injury management claims end-to-end, and ideally with some exposure to self-insuranceDeep understanding of return to work and rehabilitation best practices, able to devise and adapt strategies for individuals based on medical and workplace informationSolid understanding of workers’ compensation self-insurance regimes, requirements and practicesDemonstrated ability to run injury management and return to work matters end-to-endKnowledge of creating and implementing sound strategic workers compensation and injury care practices and comfort in working independently on casework, in a team of supportive peers and leadersAllied health qualifications will be very highly regarded (OT, EP, Physio)What you’ll experienceEverything we do is driven by a culture of care for our team, customers, and community. We’re a team-first organisation.We’ll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities.We offer competitive remuneration with generous bonus offers, and access to a number of employee benefits, eg grocery, mobile, insurance discountsUnparalleled career development opportunities beyond the Primary Connect networkFlexible working with WFH days and flexible start / finish timesWe prioritise sustainability, striving to contribute to a greener, better future.A progressive and competitive leave policy that gives you more space for what matters to youEveryone belongs at Woolworths GroupDiversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.See how we’re creating better experiences together, for a better tomorrow