Claims Change Analyst

TAL Australia; City of Melbourne; On-site; AUD 100,000 - 160,000; Full time

Benefits offered by this job

Inclusive employer

Diversity champions

Community support initiatives

Job summary

TAL Australia in Melbourne is seeking a Change Manager to shape the successful delivery of change across our Claims business, ensuring our people are supported to adopt new ways of working that improve outcomes for customers. Working at the intersection of business, technology and transformation, the role helps turn strategic initiatives into meaningful, lasting improvements.

By building readiness, supporting change adoption and strengthening how change is delivered, this role contributes to

Qualifications

• Experience in project, program or change delivery within insurance or financial services.
• Build strong stakeholder relationships and collaborate to achieve outcomes.
• Apply analytical thinking and problem-solving to navigate complex challenges.
• Communicate clearly and confidently with active listening and influencing skills.
• Manage competing priorities while maintaining quality in a fast-paced environment.
• Demonstrate adaptability, resilience and a positive team mindset in change.

Responsibilities

• Analyse change initiatives to identify impacts, risks and stakeholder needs.
• Build strong stakeholder relationships to support successful change delivery and adoption.
• Coordinate change readiness activities that prepare teams for new ways of working.
• Develop clear communications and support materials that enable understanding and engagement.
• Support leaders with insights and tools that drive effective, people-led change.
• Monitor business readiness and change impacts to strengthen implementation outcomes.

Skills

Analytical thinking

Problem solving

Stakeholder management

Change delivery

Communication

Prioritisation

Adaptability

Job description

• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.
• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle

Company Description

• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.
• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle

Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference.

We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact.

We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community.

Job Description

At TAL, this role helps shape the successful delivery of change across our Claims business, ensuring our people are supported to adopt new ways of working that improve outcomes for customers. Working at the intersection of business, technology and transformation, the role helps turn strategic initiatives into meaningful, lasting improvements. By building readiness, supporting change adoption and strengthening how change is delivered across Claims, this role contributes to TAL’s purpose of protecting Australians and giving them confidence that support will be there when they need it most.

In This Role You Will

• Analyse change initiatives to identify impacts, risks and stakeholder needs.
• Build strong stakeholder relationships to support successful change delivery and adoption.
• Coordinate change readiness activities that prepare teams for new ways of working.
• Develop clear communications and support materials that enable understanding and engagement.
• Support leaders with insights and tools that drive effective, people-led change.
• Monitor business readiness and change impacts to strengthen implementation outcomes.

Qualifications

• Bring experience in project, program or change delivery, ideally within insurance or financial services.
• Build strong stakeholder relationships and collaborate effectively to achieve shared outcomes.
• Apply analytical thinking and problem-solving skills to navigate complex challenges and identify practical solutions.
• Communicate clearly and confidently, using active listening and influencing skills to support change.
• Manage competing priorities effectively while maintaining quality in a fast-paced environment.
• Demonstrate adaptability, resilience and a positive team mindset when working through change and ambiguity.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here. we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.