Infringements Review & Business Support Officer

Banyule City Council; Melbourne; Hybrid; AUD 48,000 - 56,000; Part time

Benefits offered by this job

Hybrid working

Ongoing learning & development

Purchased leave options

Job summary

Banyule City Council is seeking a temporary part-time Infringements Review & Business Support Officer to join the Municipal Laws team in Melbourne. The role blends administrative precision, community engagement, and legal process knowledge to support fair, transparent decisions.

You will manage reviews, support prosecution matters, issue permits with accuracy and empathy, and help uphold community standards while delivering exceptional customer service.

Qualifications

• Post-secondary qualifications in Administration (minimum standard Certificate III in Business Administration) or similar discipline.
• Knowledge of statutory responsibilities, Acts and Regulations pertaining to Municipal Laws & Public Assets.
• Competent in the use of a personal computer for daily duties and the ability to use MS Outlook, MS Word, MS Excel and SharePoint.
• Ability to communicate information, both written and oral, in a clear and concise manner to the organisation and Council’s customers.

Responsibilities

• Provide responsive, accurate and reliable customer service in line with community expectations and Banyule’s Customer Service Promise.
• Proactively participate in the day-to-day functions of the Municipal Laws Business Support Unit ensuring that it maintains and continually enhances its performance in providing excellence in customer service.
• Provide responsive, timely and statutory compliant responses to Local Law infringement reviews, prepare Magistrates Court briefs and maintain Council’s Infringements register.
• Prepare comprehensive and detailed Magistrates Court briefs for Council prosecution matters and effectively record and manage outcomes.

Skills

Infringements Act knowledge

Court procedures

Infringement reviews

Court brief prep

MS Outlook

MS Word

MS Excel

SharePoint

Clear communication

Education

Certificate III in Business Administration

Tools

MS Outlook

MS Word

MS Excel

SharePoint

Job description

Infringements Review & Business Support Officer

Join Banyule City Council as an Infringements Review &Business Support Officer - support community outcomes and contribute to fair,consistent decision-making.

Banyule City Council is seeking a temporary part time InfringementsReview & Business Support Officer to join our Municipal Laws team. Thisrole blends administrative precision, community engagement, and legal processknowledge. This is your opportunity to contribute meaningfully to publicoutcomes, while working in a supportive, high performing and purpose drivenenvironment.

What you’ll love the role:

As our Infringements Review & Business Support Officer,you will play a critical role in ensuring Council’s infringement processes arefair, transparent and legally compliant. You’ll manage reviews, supportprosecution matters, and issue permits with accuracy and empathy, helping touphold community standards while delivering exceptional customer service.

What you’ll do:

Key Responsibilities include:

• Provide responsive, accurate and reliablecustomer service in line with community expectations and Banyule’s CustomerService Promise.
• Proactively participate in the day-to-dayfunctions of the Municipal Laws Business Support Unit ensuring that itmaintains and continually enhances its performance in providing excellence incustomer service.
• Provide responsive, timely and statutorycompliant responses to Local Law infringement reviews, prepare MagistratesCourt briefs and maintain Council’s Infringements register
• Prepare comprehensive and detailed MagistratesCourt briefs for Council prosecution matters and effectively record and manageoutcomes.

This working days/hours for this position will be Tuesday,Wednesday & Thursday working 22 hours.

What we are looking for/what you’ll bring:

You’re a detail-oriented person who thrives in a busy,collaborative environment. You bring a strong sense of fairness and consistencyto your work, and your communication skills help you handle sensitive issueswith clarity and empathy. You’re also eager to learn, adapt and support yourteam to achieve shared goals. You’ll also have:

• Knowledge of the Infringements Act andMagistrates Court procedures
• Experience with infringement reviews and courtbrief preparation is highly desirable.
• Post-secondary qualifications in Administration(minimum standard Certificate III in Business Administration), or similardiscipline.
• Knowledge of statutory responsibilities, Actsand Regulations pertaining to the functions of the Municipal Laws & PublicAssets department.
• Competent in the use of a personal computer fordaily duties and the ability to use MS Outlook, MS Word, MS Excel andSharePoint.
• Ability to communicate information, both writtenand oral, in a clear and concise manner to the organisation and Council’scustomers.

Pre-employment requirements

• NationallyCoordinated Criminal History Check

We offer:

• A temporaryto 6 August 2027, part-time, job share position working 22 hours per week(Tuesday, Wednesday &Thursday).
• Salary from $48,240.38 to $55,866.83 dependenton experience per annum plus super (for comparison at full time this would be $83,324.29- $96,497.25 per annum plus super).
• Ongoing learning and development opportunities,including health and well-being initiatives.
• A supportive workplace with great flexibilityand a focus on wellbeing, with hybrid working.
• Professional growth and developmentopportunities to support your career aspirations.
• Purchased leave options to provide additionalflexibility.

For more information or if you have any questions please contactTahryn Harrison 9490 4360.

Equal Opportunity and Accessibility:

Banyule City Council is an Equal Opportunity Employer; we value diversity andinclusion, and we welcome candidates from all backgrounds. If you have areasonable adjustment, support, or access requirement, we encourage you toinform us through your application or email**********@banyule.vic.gov.au

Our Values

At Banyule, ourvalues of respect, integrity, responsibility, initiative and inclusion guidehow we work with each other and our community. We are looking for someone whoshares these values and is passionate about creating positive outcomes for ourpeople and the community we serve.

Community Vision

We in Banyule are a thriving, sustainable, inclusive and connected community.We are engaged, we belong, and we value and protect our environment.

Diversity Statement

Our community is made up of diverse, cultures, beliefs, abilities, bodies,sexualities, ages, and genders. We are committed to access, equity,participation, and rights for everyone: principles that empower, fosterharmony, and increase the well-being of an inclusive community.

To discover more about Banyule's commitmentto advancing gender equality in the workplace, please find Banyule'sWorkplace Gender Equality Action Plan 2026-2030.

Acknowledgment of the Traditional Custodians

Banyule City Council is proud to acknowledge the Wurundjeri Woi-wurrung peopleas Traditional Custodians of the land and we pay respect to all Aboriginal andTorres Strait Islander Elders, past, present and emerging, who have resided inthe area and have been an integral part of the region’s history.BanyuleCity Council endorses the Uluru Statement from the Heart in full and acceptsthe invitation to walk with First Nations peoples, to a better future for usall.

Child Safe Standards Statement of Commitment

Banyule City Council is a child-safe organisation committed to the safety andwell-being of children.

Council has a zero tolerance for child abuse.All allegations and safety concerns will be treated seriously and acted upon.As a child-safe organisation we are committed to providing a child-safeenvironment where children feel safe, are empowered, valued and protected.Council will actively listen to children, ensuring their voices are heard andconsidered in decisions that affect their lives.