Infrastructure Support Engineering Manager, IREO

Amazon Jobs; City of Melbourne; Hybrid; AUD 130,000 - 160,000; Full time

Job summary

A leading global technology firm in Melbourne is seeking an Engineering Manager to lead and grow a diverse team of engineers. You will oversee critical infrastructure support, drive operational excellence, and foster an inclusive team culture. The ideal candidate has robust technical leadership experience and a background in managing high-performing teams in distributed environments. This role offers opportunities for mentorship and career growth.

Benefits

Mentorship opportunities

Flexible work arrangements

Work-life balance

Qualifications

• 5+ years of technical experience in software development, systems engineering, or related field.
• 2+ years of people management experience leading technical teams.
• Experience working with distributed teams across multiple locations.

Responsibilities

• Lead and mentor a distributed team of engineers, promoting career development.
• Build trust and maintain strong relationships across multiple sites.
• Drive an ownership culture and empower team members.

Skills

Technical leadership

People management

Communication skills

Operational excellence

Decision making

Job description

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global data centre infrastructure. We keep the cloud running, supporting all AWS data centres and the critical infrastructure that ensures our customers have continual access to the innovation they rely on. We are looking for a strong technical leader to manage and grow our Infrastructure Reliability Engineering Organisation (IREO) team across Australia.

As the Engineering Manager, you will lead a diverse team of engineers across Melbourne and Sydney, fostering a culture of innovation, collaboration, and technical excellence. You will be responsible for building and maintaining strong relationships within your team and across the broader AWS organisation, working closely with peer managers in Europe and the USA.

The ideal candidate will demonstrate:

• Strong technical leadership experience in infrastructure or software engineering
• Excellent people management skills with proven ability to build and lead high-performing distributed teams
• Outstanding communication skills and ability to build trust across organizational boundaries
• Track record of driving operational excellence and process improvement
• Flexibility to work across different time zones to collaborate with global teams
• Experience in fostering an inclusive culture that welcomes diverse perspectives and bold ideas
• Strong decision-making capabilities and ability to influence without direct authority

This role offers the opportunity to shape the future of AWS infrastructure while leading a talented team in a dynamic, fast-paced environment. You will have the flexibility to work across time zones and the autonomy to drive meaningful change within the organization.

Key responsibilities

• Lead and mentor a distributed team of engineers, promoting career development and technical growth while ensuring operational excellence.
• Build trust and maintain strong relationships across multiple sites, creating an inclusive environment that encourages collaboration and knowledge sharing.
• Drive an ownership culture and empower team members to take initiative and responsibility for their projects.
• Manage team workload and priorities across different time zones, ensuring effective communication and collaboration with global stakeholders.
• Oversee the delivery of critical infrastructure support services, ensuring high standards of quality and meeting service level agreements.
• Partner with peer managers and leadership teams globally to align on strategic initiatives and drive continuous improvement.
• Develop and implement processes that enhance team efficiency and effectiveness.
• Champion and drive technical excellence while maintaining a strong focus on customer satisfaction.

Hold or be able to attain an Australian Government Security Vetting Agency clearance. Details at the AGSVA eligibility and suitability page.

About the team

At AWS Infrastructure Reliability Engineering Organization (IREO), we’re the team behind the scenes keeping AWS’s vast infrastructure running smoothly. We are the guardians of the cloud’s foundation, ensuring that when millions of customers hit deploy or launch, everything just works.

We are problem solvers, systems thinkers, and infrastructure enthusiasts who innovate, automate, and push the boundaries of infrastructure reliability. We develop automation tools, respond to complex technical challenges, and optimise our global systems.

Diversity and Inclusion

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by customers from startups to Global 500 companies.

Work/Life Balance

We value work-life harmony and strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

We foster inclusion through affinity groups and events that promote collaboration and ensure diverse voices are heard. Bold ideas and perspectives fuel our continual innovation.

Mentorship and Career Growth

We’re focused on continuous improvement and provide mentorship and resources to help you become a better-rounded professional.

Required qualifications:

• 5+ years of technical experience in software development, systems engineering, or related field
• 2+ years of people management experience leading technical teams
• Experience working with distributed teams across multiple locations
• Experience managing teams in cloud infrastructure, data centre operations, or large-scale distributed systems
• Track record of building and developing high-performing engineering teams across multiple locations
• Experience working in global organisations with stakeholders across different time zones
• Understanding of infrastructure automation and Linux/Unix systems

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.