Infrastructure Support Engineer

CFC Underwriting; Gold Coast City; On-site; AUD 70,000 - 100,000; Full time

Job summary

CFC Underwriting on the Gold Coast is seeking a hands-on IT support professional to own onsite technology support for our Australia operations and Global Security Services partners. The EUT Services & Infrastructure Support Engineer will manage Microsoft 365, identity management, endpoint technologies, networking and meeting room systems, providing proactive, customer‑focused IT help across Australia.

You’ll collaborate with global teams, contribute to the EUT operating model, and help improve

Qualifications

• Experience in desktop support or End User Tech environments.
• Hands-on with Microsoft 365, Entra ID and endpoint technologies.
• Familiarity with ITIL-based service management is a plus.

Responsibilities

• Provide onsite, walk-up and remote IT support across Australia.
• Manage incidents and service requests to resolution.
• Support onboarding, offboarding, and device deployment.

Skills

Desktop support

End User Technology

Infrastructure support

Customer service

Tools

Microsoft 365

Entra ID

MFA

Cisco

Meraki

Cato

Job description

Are you a hands-on IT support professional who enjoys solving technical problems and delivering exceptional customer service?

We’re looking for a proactive and technically capable EUT Services & Infrastructure Support Engineer to become the primary IT contact for our Gold Coast office and support colleagues across CFC Australia and Global Security Services (GSS).

About the role:

This is an opportunity to take ownership of onsite technology support within our Gold Coast office while contributing to CFC’s global EUT operating model.

You’ll work across Microsoft 365, identity and access management, endpoint technologies, networking, meeting room technology and office infrastructure. You’ll collaborate with experienced global teams while helping to improve the technology experience for colleagues across Australia.

Why Join Us?

Working with CFC means joining a market‑leading, innovative underwriting team that values excellence, development, and collaboration. You’ll have access to meaningful professional growth opportunities, exposure to diverse risks and brokers, and the chance to strengthen your industry presence through events and networking.

Our culture emphasises continuous improvement, teamwork, and a supportive environment that empowers you to succeed and progress in your underwriting career.

Responsibilities Include:

• Providing onsite, walk‑up and remote IT support across CFC Australia and GSS
• Managing incidents and service requests through to resolution
• Supporting employee onboarding, offboarding, account administration and device deployment
• Administering Microsoft 365, Entra ID, MFA and endpoint technologies
• Troubleshooting devices, applications, networks, VPNs and meeting room technology
• Supporting local infrastructure and escalating complex issues to global teams
• Maintaining IT assets, documentation and operational procedures
• Supporting technology projects, change activities and service improvements

About You:

• Experience in desktop support, End User Technology, infrastructure support or a similar role
• Hands‑on experience with Microsoft 365, Entra ID and endpoint technologies
• Strong troubleshooting skills across Windows, macOS, Teams and networking
• Knowledge of Cisco, Meraki, Cato or similar technologies
• Experience working within ITIL-based service management processes
• Strong customer service, communication and problem‑solving skills
• Ability to work independently while collaborating with global teams

Why you'll love working at CFC:

We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:

• Our ‘Excellence Program’ encourages and rewards a culture of high‑performing individuals and teams
• ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
• Commitment‑free social club, with monthly in‑office catch ups and quarterly events to get to know your colleagues better
• Annual end of financial year and end of calendar year events, in addition to social club arrangements
• Optional annual charity volunteering day, facilitated by us
• 3 additional personal leave days per year – for whatever you need
• Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you

Applicants must be an Australian Citizen or Permanent Resident to apply for this role.

Only shortlisted candidates will be contacted.