Information Technology Technician

PDA Surveyors, Engineers & Planners; City of Hobart; On-site; AUD 80,000 - 100,000; Full time

Job summary

A Tasmanian multi-disciplinary company is seeking an IT Support Technician to provide technical assistance within their Hobart office. The role involves being the first point of contact for IT support, managing over 100 devices, and offering remote assistance across various locations. Candidates should have experience in IT support, a professional attitude, and knowledge of computer systems and networks. An above-award remuneration package is offered for the right candidate.

Benefits

Flexible working arrangements

Professional development opportunities

Inclusive workplace culture

Qualifications

• Proven prior experience in a similar IT support or technician role.
• In-depth understanding of computer systems and networks.
• Current driver's licence is required.

Responsibilities

• Provide remote support to users across all offices.
• Respond to user needs in a timely manner to ensure optimal IT operations.
• Maintain and upgrade network infrastructure and systems.

Skills

Professional attitude and appearance

Diagnostic and problem-solving skills

Knowledge of cybersecurity

Experience with Microsoft Windows Server

Knowledge of FortiNet Routers

Experience with MYOB EXO

Education

ICT Certificate or Diploma

Tools

Microsoft 365

QNAP NAS

Veeam Backup

3CX VOIP systems

Job description

PDA Surveyors, Engineers & Planners (PDA) is a Tasmania owned, statewide, multi-disciplinary company operating for over 70 years comprised of land and engineering Surveyors, Civil Engineers and Town Planners. Our team of highly experienced and innovative professionals have a diverse range of specialist capabilities and provide an exceptional level of service to our clients. We carry out an array of services including but not limited to land, building and infrastructure related projects.

The Opportunity

We are currently seeking an experienced and technically skilled candidate to join our team in our head office in Hobart on a full-time basis. You’ll be the first point of contact for IT support across our statewide network, providing technical assistance to a team operating over 100+ devices including workstations, laptops, servers, and various network systems.

This role is well-suited to someone who thrives in a hands-on, autonomous position and enjoys providing a high level of service in a dynamic environment. Support and training will be provided by our Directors and administration team to ensure your success.

Desirable Skills and Experience

• Professional attitude and appearance.
• Proven prior experience in a similar IT support or technician role.
• In-depth understanding of computer systems and networks.
• Good knowledge of cybersecurity and data privacy principles.
• Excellent diagnostic and problem-solving skills.
• ICT Certificate or Diploma (or equivalent experience).
• Current driver’s licence.
• Experience with: Microsoft Windows Server (including Active Directory), Microsoft 365, FortiNet Routers, QNAP NAS, Veeam Backup, MYOB EXO, 3CX VOIP systems.

Responsibilities

The positions responsibilities include, but not limited to:

• Under the direction of existing IT management and systems, be the first point of contact for all IT related enquiries throughout the company at the user level.
• Provide remote support to our greater network of users across all of our offices.
• Respond to user needs in a timely manner to ensure optimal operation of company IT devices and systems.
• Maintain existing, and assist with the research, development and implementation of new documentation, log registers, policies and practices of information management.
• Configure and deploy new hardware and software.
• Maintain, upgrade and manage network, infrastructure, hardware and software, including research and proposals of newer solutions.
• Assist with the maintenance of the asset register for IT related items.
• Undertake hardware and software configuration and maintenance.

Why join PDA?

PDA Surveyors, Engineers & Planners is proud to be a Tasmanian owned and operated business. We offer a diverse and inclusive workplace, flexible working arrangements, friendly office environment and culture. We also provide and encourage further training and professional development opportunities.

An above award remuneration package is on offer and is negotiable dependent on the candidate and their qualifications and experience.

Apply by submitting your resume together with a covering letter to [e-mail]