Information Technology Support Specialist

Cooper Grace Ward Lawyers; City of Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Parental leave policy

Wellbeing program

Employee Assistance Program (EAP)

Novated leasing

Job summary

Cooper Grace Ward is seeking an entry‑level IT support professional to join our Information Technology team on a 12‑month parental leave contract in Brisbane. You will provide level 1 and 2 support across the firm, with formal training and hands‑on learning from day one.

You will gain experience with public and private cloud platforms and Virtual Desktop Infrastructure, and we will support your professional development toward careers in Software Engineering and Infrastructure based on your

Qualifications

• At least one year’s experience in a help desk or desktop-support role, or two or more years in a customer service environment with a strong interest in IT.
• Working knowledge of basic computer hardware, Microsoft Windows, and Microsoft Office.
• Excellent communication skills, with the ability to explain technical concepts in plain English to users at all levels.
• Strong interpersonal skills, with a focus on listening, problem-solving, and teamwork.
• The ability to prioritise and execute tasks effectively under pressure.
• A willingness to learn, adapt, and take initiative.

Responsibilities

• Responding to and resolving service desk requests, ensuring a high standard of client service.
• Supporting a range of hardware and software, including Microsoft Windows and Office applications.
• Assisting with workstation moves, meeting room AV setups, and general IT troubleshooting.
• Prioritising and managing multiple tasks in a fast-paced, professional environment.
• Collaborating with colleagues to deliver seamless IT support across the firm.

Skills

Help desk experience

Customer service mindset

IT knowledge

Communication skills

Teamwork

Prioritisation under pressure

Willingness to learn

Tools

Microsoft Windows

Microsoft Office

Virtual Desktop Infrastructure

Job description

Join our innovative Information Technology team on a 12-monthparental leave contract, where you will play a vital rolesupporting our people and clients. Working alongside a close-knitand dedicated team, you will provide level 1 and level 2 supportacross the firm, in an entry-level position that offers anexcellent foundation for building your skills and experience withina leading law firm.

The role

As part of our DevOps team, you will benefit from formal trainingand on-the-job learning from day one. You will gain hands-onexperience with the latest technologies, including public andprivate cloud platforms and Virtual Desktop Infrastructure.

We are committed to your professional development throughout thecontract and will provide genuine exposure to career pathways inboth Software Engineering and Infrastructure, depending on yourinterests and strengths.

Your responsibilities will include:

• Responding to and resolving service desk requests, ensuringa high standard of client service.
• Supporting a range of hardware and software, includingMicrosoft Windows and Office applications.
• Assisting with workstation moves, meeting room AV setups,and general IT troubleshooting.
• Prioritising and managing multiple tasks in a fast-paced,professional environment.
• Collaborating with colleagues to deliver seamless ITsupport across the firm.

About you

• At least one year’s experience in a help desk or desktopsupport role, or two or more years in a customer serviceenvironment with a strong interest in IT.
• Working knowledge of basic computer hardware, MicrosoftWindows, and Microsoft Office.
• Excellent communication skills, with the ability to explaintechnical concepts in plain English to users at alllevels.
• Strong interpersonal skills, with a focus on listening,problem-solving, and teamwork.
• The ability to prioritise and execute tasks effectivelyunder pressure.
• A willingness to learn, adapt, and take initiative.
• Named a 2026 5-Star Employer of Choice by AustralasianLawyer for the fifth consecutive year, and winner of the 2025Beaton Client Choice Awards for Best Australian Law Firm, BestProfessional Services Firm, Most Innovative Law Firm and MostTrusted Law Firm ($30m - $100m revenue)
• Employee Assistance Program (EAP) and wellbeing initiativesincluding a yearly CGW Day for wellbeing leave
• Wellness facilities and onsite yoga and mindfulnessclasses
• Gender-neutral parental leave policy
• Salary continuance program
• Other benefits including purchased leave program (pre-tax),novated leasing, corporate medical discounts, networking andsocial events, and much more!

About Cooper Grace Ward

Cooper Grace Ward is a leading independent law firm based inBrisbane. We are a full-service law firm providing a range of legalservice to clients nationally and internationally. We are avibrant, energetic, growing, and diverse team committed tosupporting and developing our people to meet the changing needs ofour clients. We take personal responsibility and pride in our workand have fun while we do it. We strive to be leaders in everythingwe do, and our impressive achievements can be viewed on ourwebsite.

Our workplace policies and strong values foster a safe andinclusive work environment. Cooper Grace Ward hires a diverseworkforce, including people of all genders, ages, cultures,ethnicities, those who identify as Aboriginal or Torres StraitIslander, LGBTIQ+ and people with disabilities.

If this sounds like a team you would like to be a part of, andyou value mutual respect, curiosity and excellence like we do thenwe would like to talk with you.

To be eligible to apply for this role you must be legallypermitted to work in Australia.