Information, Communications and Technology Officer

Safran; Sydney; On-site; AUD 39,000 - 52,000; Part time

Job summary

Safran Electronics & Defense Australasia Pty Ltd in Sydney is seeking a part-time Information, Communications and Technology Officer to provide frontline ICT support, maintain systems, and help secure IT resources across the Australian arm.

The role focuses on reliability, security, and efficient service for employees, with three days per week, on-site in Botany, and opportunities to contribute to IT projects in a defence/high-technology environment.

Qualifications

• Bachelor's degree in ICT or related discipline.
• Internships/academic projects exposing ICT systems and frontline support.
• Basic understanding of computer systems and tech products.
• Familiarity with Windows/macOS and common office software.
• Experience in IT support or helpdesk is a plus.
• Certifications such as CompTIA ITF+ or Microsoft Fundamentals are advantageous.
• Interest in defence, aerospace, or high-tech industries.

Responsibilities

• Provide first-line technical support to end-users, on-site and remotely.
• Diagnose and resolve issues with desktops, laptops, mobile devices, printers, ICT equipment.
• Assist with installation, configuration, upgrade of IT systems.
• Track ICT assets and licenses.
• Support user accounts: passwords and access permissions.
• Maintain ICT incident records and procedures.
• Assist with basic network setup and Wi-Fi support.
• Help ensure ICT security policies are followed.
• Provide basic IT training to employees.
• Participate in IT projects or rollouts under supervision.

Skills

Problem-solving

Communication

Flexibility

Willingness to learn

Education

Bachelor's degree in ICT

Tools

Windows

macOS

Office software

Job description

Information, Communications and Technology Officer

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Electronics & Defense is an international company with more than 19,000 employees who bring together expertise and team spirit to design high-technology solutions for the aerospace, defense and space sectors. By combining human and technological intelligence, the company develops products and services for both civil and military customers, operating on land, at sea, in the air and in space.

Reference number

2026-177043

Job details

Domain

Performance and Support

Job field / Job profile

IT - Information systems consultant

Job title

Information, Communications and Technology Officer

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Part-time

Job description

As a fully owned subsidiary of Safran Electronics & Defense, Safran Electronics & Defense Australasia Pty Ltd (SEDA) delivers and supports a range of products, including high-performance optronics and inertial navigation equipment. Headquartered in Sydney, SEDA brings local expertise in integrating optronics and navigation systems for air, land, and naval platforms used by the Australian and New Zealand Defence Forces.

Objective of the ICT Business Partner Role:

The primary objective of the ICT Business Partner is to ensure the reliability and security of IT resources, thereby supporting the productivity and efficiency of all employees and the broader organization.

Please note that this is a part-time role, working three days per week.

Key Responsibilities:

• Technical Support: Provide first-line technical support to end-users for hardware, software, and network issues, both on-site and remotely.
• Troubleshooting: Diagnose and resolve technical problems related to desktops, laptops, mobile devices, printers, and other ICT equipment.
• System Maintenance: Assist with the installation, configuration, upgrade, and update of IT systems and software.
• Inventory Management: Track and manage ICT assets, including hardware and software licenses.
• User Account Management: Support account creation, password resets, and access permissions for employees.
• Documentation: Maintain records of ICT incidents, solutions, and procedures.
• Network Support: Assist in monitoring network performance and providing basic network setup support (e.g., device connections, Wi‑Fi support).
• Security Compliance: Help ensure compliance with ICT security protocols and company IT policies.
• Training: Provide basic IT training and guidance to employees as needed.
• Support IT Projects: Participate in IT-related projects or rollouts under supervision.

But what else? (advantages, specificities, etc.)

• Personal Attributes & Skills:
• Strong problem-solving and troubleshooting mindset.
• Good written and verbal communication skills, particularly in technical contexts.
• Ability to work flexibly and adapt to varying schedules.
• Motivation to learn and develop technical expertise in an international industrial environment.

Candidate skills & requirements

• Bachelor's degree (or equivalent) in ICT or a related discipline.
• Initial professional experience through internships, academic projects, graduate roles, or equivalent exposure to ICT systems and frontline ICT support.
• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with operating systems (e.g., Windows, macOS) and common office software.
• Exposure to the rollout of ICT projects, hardware, and software.
• Previous experience in an IT support or helpdesk role (a plus).
• Certifications such as CompTIA ITF+ or Microsoft Certified: Fundamentals (optional but advantageous).
• Awareness of quality management systems and regulated environments.
• Interest in defence, aerospace, or high-technology industrial sectors.

Job location

• Oceania, Australia, New South Wales
• BOTANY

Applicant criteria

• Minimum education level achieved: Bachelor's Degree
• Minimum experience level required: More than 5 years