INDOPAC Account Coordinator

EPE Trusted to Protect; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration package

Bonuses and incentives – performance &

Tuition reimbursement – education &发展

International travel exposure - Indo‑P

Company events & staff awards

Charity team building events

Employee discounts via HRIS system

Great work environment

Free onsite parking

Job summary

EPE Trusted to Protect seeks an INDOPAC Account Coordinator based in Spring Hill, Brisbane, reporting to the General Manager INDOPAC. You will coordinate delivery of specialist capability to Defence and law enforcement clients across the Indo-Pacific region.

You are the primary client contact from purchase order to delivery and ongoing support, working with OEMs, Sales Admin, Training and Capability Managers. Regular travel within Australia, NZ and INDOPAC is required.

Qualifications

• Minimum 5 years military and/or first responder operational experience, or minimum 5 years’ experience in a commercial environment working with Defence and Law Enforcement agencies.
• Technical/user experience in EPE capabilities (EOD & Search, EOR, CBRN, tactical ISR, UGV/UGV/UAS, exploitation, cyber, counter-drone)
• Understanding of international freight and logistics, including export controls
• Proven ability to manage multiple projects with attention to detail
• Strong communication, presentation and influencing skills
• Proficient in MS Office
• Willingness to travel internationally regularly
• Cert IV in Training and Assessment

Responsibilities

• Assist and coordinate the delivery of EPE International projects to INDOPAC clients, from receipt of Purchase Order through to acceptance
• Act as the primary client contact, managing expectations and providing updates and documentation
• Collaborate with Sales Administrators to ensure PO reflects configurations and technical detail
• Liaise with OEM suppliers to confirm configurations and specs
• Travel to client sites for conformance checks, testing and acceptance
• Deliver equipment training in collaboration with Training team and OEM providers
• Handle maintenance RMA matters and basic fault-finding with clients
• Support Business Development through product demos, trade shows and user trials

Skills

MS Office

Travel internationally

Project coordination

Client relationship management

Communication & presentation

Export controls knowledge

Education

Cert IV in Training and Assessment

Job description

EPE is a great Australian success story. As a veteran owned business, we partner with over 20 Commonwealth agencies to deliver specialist capability, training, through life support and project management. In 2020, we were honoured with the NZDF Minister for Defence Award for Excellence, and today we continue to expand with strong operations across the U.S., Europe and Southeast Asia.

Many of our team members bring valuable experience from Defence and law enforcement backgrounds. Protecting and supporting people is at the heart of who we are. At EPE, we foster a workplace that is safe, inclusive and enjoyable; a place where people are proud to come to work every day.

The Role

This is a unique opportunity to join our growing international team as the INDOPAC Account Coordinator. You’ll be based in our Spring Hill office and report to the General Manager INDOPAC. You will coordinate the delivery of specialist capability to Defence and law enforcement clients across the Indo-Pacific region.

You will be the main point of contact for clients from purchase order through to delivery, acceptance and ongoing support. You’ll work closely with OEM suppliers, our Sales Administrator, Training team and Capability Managers. The role involves regular travel within Australia, to New Zealand and across the INDOPAC region to conduct acceptance testing, deliver training and support business development activities.

Key Responsibilities

Assist and coordinate the delivery of EPE International projects to INDOPAC clients, from receipt of Purchase Order through to acceptance

Act as the primary point of contact for clients, managing expectations and responding to requests for updates, documentation and technical information

Work with the Sales Administrators to ensure purchase orders accurately reflect required configurations and technical detail

Liaise with OEM suppliers to confirm configuration and technical specification

Travel to client locations to conduct conformance and quantity checks, record serial numbers and carry out EPE Acceptance Testing

Facilitate and deliver equipment training to end users, in conjunction with the EPE Training team and OEM training providers

Be the primary point of contact for maintenance RMA matters, including basic fault-finding with client representatives

Support EPE International Business Development through product demonstrations, trade shows and user trials

Essential Qualifications and Experience:

Minimum 5 years military and/or first responder operational experience, or minimum 5 years’ experience in a commercial environment working with Defence and Law Enforcement agencies

Technical/user experience in one or more core EPE capabilities, including EOD & Search, EOR, CBRN, tactical ISR systems, unmanned ground and aerial systems, exploitation, cyber and counter drone systems

Understanding of international freight and logistics, including export controls

Proven ability to manage multiple projects at a time with strict attention to detail

Demonstrated ability to communicate, present and influence credibly and effectively

Competent in MS Office

Ability and willingness to travel internationally on a regular basis

Cert IV in Training and Assessment

Personal Attributes

Self-motivated, with the ability to work independently towards EPE intent or as part of a team

Able to handle a fast-paced and evolving environment with multiple deadlines

Builds strong, lasting relationships with clients and suppliers

Contributes to a client-centred, entrepreneurial, can-do culture

Why Join EPE?

Competitive remuneration package

Bonuses and incentives – performance bonuses, profit sharing and staff awards

Tuition reimbursement – assistance with education and professional development costs

International travel and exposure across the Indo-Pacific region

Many company events – Melbourne Cup, Christmas and EOFY Party to name a few

Charity team building events

Employee discounts on services through our HRIS system

Great work environment

Free onsite parking

We are committed to building a workforce that reflects the diverse society in which we live and work and strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.

To be eligible to apply for this position you must be an Australian citizen. Formal offer of employment is also subject to standard pre-employment checks including medical and other background checks.