Indoor Casual & Short-Term Employment - Eligibility List

Warrumbungle Shire Council; Canberra; Remote; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Remote-first work

AI tools access

Annual company gathering

Job summary

Employment Hero is seeking a Marketing Operations Specialist with an AI-first mindset and deep Marketo expertise to dismantle manual processes and build autonomous, scalable marketing workflows. You will architect and optimize our marketing engine, acting as a systems orchestrator to eliminate friction and drive faster time-to-market.

You’ll manage Marketo operations, troubleshoot funnel issues with Salesforce, and Collaborate across marketing, sales, and product to align data constraints with

Qualifications

• 5+ years of hands-on Marketo/MAP experience in a fast-paced B2B environment.
• Strong CRM integration and data hygiene capabilities.
• AI-first mindset to automate workflows and reduce manual tasks.

Responsibilities

• Platform Management & Support: Manage Marketo day-to-day to ensure uptime, flawless execution, scalable processes.
• Lead Investigations & Troubleshooting: Troubleshoot funnel issues, routing, scoring, and sync between Marketo and Salesforce.
• Operational & Campaign Optimisation: Drive Marketo optimisation, streamline logic, apply AI to repetitive tasks.
• Cross-Functional Business Alignment: Understand marketing, sales, and business processes to translate requirements into data constraints.
• System Overhaul & Simplification: Collaborate on overhauling Marketo to reduce debt and create a clean architecture.
• List Operations Management: Oversee 2 direct reports for data hygiene, segmentation, and timely execution.
• Ruthless Documentation: Maintain up-to-date docs for systems and workflows.

Skills

Marketo

CRM integration

AI-first mindset

Marketing operations

Lead investigations

Tools

Salesforce

Asana

Slack

Job description

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Marketing Operations Specialist – Remote

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
• We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We Live by Our Values – we role model our values 100% of the time
• We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

We are looking for a Marketing Operations Specialist who is an AI-first automation specialist, possessing the deep Marketo expertise required to dismantle manual processes and replace them with autonomous systems.

In this role, you will be the architect of our marketing engine. You are not just a campaign executor; you are a systems orchestrator tasked with driving the transition from traditional, manual ways of working toward a future of AI-assisted automation. Your mission is to ruthlessly eliminate human friction and technical debt, leveraging AI to build smarter, self-sustaining workflows that redefine operational excellence.

This will include

• Platform Management & Support: Manage the day-to-day operations of our Marketo instance to support the broader business, ensuring high system uptime, flawless execution, and scalable processes.
• Lead Investigations & Troubleshooting: Act as the ultimate problem-solver for funnel leakage. Conduct deep-dive lead investigations to troubleshoot routing issues, scoring anomalies, and synchronisation errors between Marketo and Salesforce.
• Operational & Campaign Optimisation: Drive continuous Marketo optimisation. You will look beyond “how it’s always been done” to streamline campaign logic, apply AI to repetitive processes, and increase our speed-to-market.
• Cross-Functional Business Alignment: Develop a comprehensive, solid understanding of Employment Hero’s marketing, sales, and overarching business processes. You will deconstruct these business requirements into raw data constraints and technical solutions.
• System Overhaul & Simplification: Partner with the Senior Marketing Operations Manager on high-level, strategic projects aimed at ruthlessly overhauling and simplifying our Marketo instance. Your goal is to eliminate technical debt and build a clean, sustainable “Marketecture.”
• List Operations Management: Manage and oversee the List Operations function (2 Direct Reports). You will ensure pristine data hygiene, accurate segmentation, and timely list execution, while proactively exploring how AI and data enrichment agents can automate these historically manual tasks.
• Ruthless Documentation: Maintain comprehensive, up-to-date documentation for all systems and workflows. You will ensure that our marketing infrastructure is never a “black box,” making processes transparent, accessible, and easy for the broader team to understand.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

• Deep Marketo/CRM Expertise: 5+ years of hands-on, advanced experience managing Marketing Automation Platforms (Marketo preferred) in a fast-paced B2B environment.
• An AI-First Mindset: You don’t just want to build workflows; you want to build agentic workflows. You have a strong appetite for using AI tools (like LLMs, automated agents, or advanced orchestration platforms) to solve traditional MarOps problems.
• Systems Thinking: You possess a “first principles” problem-solving approach. You can see how data flows through the entire MarTech ecosystem (from initial touchpoint to Salesforce opportunity) and understand how to build solutions that scale.
• CRM Proficiency: Strong working knowledge of Salesforce, specifically how it integrates with MAPs (Marketo preferred) (custom objects, field mapping, lifecycle stage transitions, and sync mechanics).
• Operational Discipline: High autonomy with a focus on delivering value over volume. You are comfortable pushing back on scope creep to prioritize system integrity and business impact.
• Growth & Improvement Mindset: You possess an insatiable curiosity about the “why” and a relentless obsession with continuous improvement. Guided by first-principles thinking, you believe that “the best part is no part” and constantly seek to simplify or remove unnecessary complexity.

What we can offer

At Employment Hero, we don’t just talk about a better way to work. We live it.

Joining Employment Hero means you’ll:

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
• Connect with colleagues from around the world at our Annual Global Gathering. We’ve celebrated together in Thailand, Vietnam, Bali, Dubai, and Gold Coast and can’t wait to meet in Singapore, September 2027.

Privacy and AI Notices

• We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
• We verify candidate identity and location as part of our hiring process.
• At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
• We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We Live by Our Values – we role model our values 100% of the time
• We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

As a dedicated HR Partner, you will nurture and establish stakeholder relationships to drive the development and implementation of comprehensive HR strategies through the EH Way and AI-first methodology. You will optimise the overall HR health and performance of your client portfolio by providing instrumental guidance on HR and legal compliance, taking a risk-management approach to complex industrial relations (IR) and employee relations (ER) matters. You will serve as the “expert in the room,” ensuring clients feel confident in our mission to make employment easier and more valuable.

Your key focus areas will be

• Expert Advisory Resolution: Resolve 100% of reactive compliance and legislative queries (terminations, investigations, disciplinary matters) on the fly with sound IR/ER judgment from day one.
• Customer Satisfaction & Retention: Maintain high client engagement scores and zero “avoidable churn” by building strong, trust-based relationships with C-suite and line manager stakeholders.

Other aspects of the role will include

Strategic Advisory & Client Management

• Strategic Planning: Develop and deliver strategic HR plans, review performance frameworks, and drive employee engagement for a portfolio of 4–15 clients.
• Portfolio Growth: Build your assigned portfolio to full capacity within the first 6 months, managing client expectations in line with fair use guides.
• Commercial Management: Actively manage the commercial relationship, navigating pushback and providing advice that clients may not want to hear while maintaining trust.
• Pre-Sales Support: Represent the HR Partner team in pre-sales environments to showcase expertise to prospective clients.

Technical HR & Compliance

• Expert IR Advice: Provide “on the fly” best-practice advice on IR, compliance, and legislative queries from day one.
• Case Management: Manage complex reactive queries including terminations, investigations, and disciplinary matters with a high degree of technical substance.
• HR Audits: Conduct compliance audits to ensure employment contracts and policies remain legally sound and consistent.
• The EH Way & AI Innovation
• AI-First Practice: Wield advanced AI tools as your default arsenal to sharpen decisions, automate bottlenecks, and increase execution speed.
• Asynchronous Communication: Default to asynchronous communication (Slack, Confluence, G-Drive) to respect others’ time and remove execution roadblocks instantly.
• AI Contribution: Participate in quarterly AI pillar groups to launch initiatives and share “AI hacks” that improve HR operations across the team.

Technology & Tooling

• EH Platform Expert: Lead the implementation and maintenance of the Employment Hero platform for your clients, ensuring they are well-versed in all features.
• Workflow Management: Utilise Asana for project tracking, Slack for team collaboration, and the EH AI Agent for coaching on complex advice.

Key Measurables – Key Performance Indicators

• Portfolio Capacity: Achieve and maintain a full client workload (proportionate to working hours) within 6 months of commencement.
• Client Satisfaction: Maintain an exceptional customer experience with 0 NPS detractors.
• AI Proficiency: Contribute to at least one AI-driven team initiative per quarter.
• Platform Implementation: Ensure client software implementation is completed within 60 days of onboarding.
• Mission Alignment: 100% of work must pass the litmus test of making employment easier or more valuable.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

• Sound understanding of the IR/ER space; ability to field complex queries without hesitation.
• Builds a habit of “asking AI first” for every idea or problem to be solved.
• Demonstrates confidence to lead C-suite stakeholders and navigate difficult conversations.
• Holds oneself to an “Olympic team” level of excellence; average performance is not the threshold.
• Manages a diverse, reactive workload across multiple industries through extreme diligence.
• Connects with a diverse team by focusing strictly on the mission
• Fearlessly disagrees to reach the best outcome while assuming positive intent and lifting others up.

What we can offer

At Employment Hero, we don’t just talk about a better way to work. We live it.

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
• Celebrate together globally at our Annual Global Gathering – from Thailand, Vietnam, Bali, Dubai and Australia to Singapore, September 2027!

Privacy and AI Notices

• We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
• We verify candidate identity and location as part of our hiring process.
• At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
• We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We Live by Our Values – we role model our values 100% of the time
• We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

Kickstart your sales career: $83k base, $140,960 OTE, 140%+ achievable.

As our Outbound Sales Development Representative, you’ll be working with our ANZ sales team and will be instrumental in shaping the growth of qualified leads and sales opportunities, directly contributing to our BHAG of revolutionising workforce management at Employment Hero.

Working hours: This role can be based anywhere in Australia.

Your key focus areas will be:

• Generating new sales opportunities through outbound cold calls, emails, and lead follow-ups.
• Achieving and exceeding sales targets, contributing to the company’s continued growth.
• Identifying and qualifying key decision-makers within prospects, setting the foundation for future sales.
• Collaborating with Account Executives to ensure smooth handover of high-potential leads for further development and closure.

This will include:

• Source new sales opportunities through lead follow-up, outbound cold calls and emails
• Understand customer needs and requirements through discovery calls
• Route promising opportunities to the appropriate Account Executives for further development and closure
• Dive into account research, identifying key decision-makers and sparking their interest
• Maintain and grow your prospect database within your assigned segment
• Collaborate on performing engaging online demos to prospects as needed

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

• 1+ years of proven high volume outbound sales experience (B2B)
• Experience with tools like Sales LinkedIn Navigator, Lusha, ZoomInfo and Outreach
• Track record of over-achieving on targets
• Strong phone presence and demonstrated resilience to be on the phone all day
• Excellent verbal and written communication skills
• Strong listening and presentation skills
• Ability to multi-task, prioritise and manage time effectively

What we can offer

At Employment Hero, we don’t just talk about a better way to work. We live it.

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
• Connect with colleagues from around the world at our Annual Global Gathering. We’ve celebrated together in Thailand, Vietnam, Bali, Dubai and Australia to Singapore, September 2027.