Indigenous Prospective Student Case Manager

RMIT University; Melbourne; Hybrid; AUD 83,000 - 112,000; Full time

Benefits offered by this job

17% employer superannuation

Cultural leave (up to 10 days)

Flexible and hybrid work arrangements

Professional development opportunities

Inclusive, culturally safe workplace

Job summary

RMIT University in Melbourne's CBD seeks an Indigenous Prospective Student Case Manager to provide culturally safe, personalised guidance from initial enquiry through enrolment for Aboriginal and Torres Strait Islander students.

You will collaborate with the First Nations Ngarara Willim Centre and multiple stakeholders to remove barriers and support pathways into higher education. The role blends case management with recruitment activities and a commitment to reconciliation.

Responsibilities

• Support Aboriginal and Torres Strait Islander prospective students from enquiry to enrolment.
• Build culturally safe relationships with students and stakeholders.
• Coordinate with the First Nations Ngarara Willim Centre and other units to inform recruitment activities.

Job description

Overview:Full-time, Fixed Term position until 24 December 2027HEW 6 ($97,647 p.a + 17% Superannuation), Cultural leave and Flexible/Hybrid Working ArrangementsBased at the Melbourne CBD campusAbout the RoleAs the Indigenous Prospective Student Case Manager, you will play a key role in supporting Aboriginal and Torres Strait Islander prospective students on their journey to RMIT.Within Global Student Recruitment, you will provide personalised, culturally safe support from initial enquiry through to enrolment, empowering students to make informed decisions and confidently pursue their educational goals.This role combines relationship management, case management and student recruitment expertise to create a positive and supportive experience for prospective Indigenous students.Through proactive engagement, needs-based conversations and tailored guidance, you will help students overcome barriers, access opportunities and successfully transition to university.You will also work closely with the First Nations Ngarara Willim Centre and a range of internal and external stakeholders, providing insights and advice that inform Indigenous student recruitment activities and contribute to RMIT's strategic goals for Indigenous participation and success.About YouYou are passionate about supporting Aboriginal and Torres Strait Islander peoples to achieve their educational aspirations and bring demonstrated experience working with Indigenous communities and stakeholders.The ideal candidate will have:Experience engaging with Aboriginal and Torres Strait Islander communities and a strong understanding of Indigenous cultures, organisations and the barriers Indigenous peoples may experience when accessing higher education.Experience providing case management, advisory or support services, with the ability to manage competing priorities and maintain strong attention to detail.Excellent relationship-building and communication skills, with the ability to engage effectively with a diverse range of stakeholders.Demonstrated ability to collect and analyse information, identify issues, recommend solutions and contribute to reporting activities.Strong organisational skills and the ability to work independently while contributing positively within a collaborative team environment.Knowledge of the higher education sector and experience supporting Indigenous people to achieve educational outcomes.Experience in student recruitment, admissions or conversion activities is highly regarded but not essential.About the PortfolioThe Engagement Function brings together expertise from across RMIT to deliver inclusive, customer-centred and future-focused experiences for students and other key audiences. Through collaboration, data-driven decision-making and innovative engagement practices, the team supports meaningful connections and positive outcomes throughout the student lifecycle.Position Description – Indigenous Case ManagerWhat We OfferAt RMIT, you'll be part of a university committed to reconciliation, Indigenous self-determination and creating pathways for Aboriginal and Torres Strait Islander peoples to thrive.Our staff enjoy a wide range of benefits including:17% employer superannuation contribution and cultural leave (up to 10 days)Flexible and hybrid work arrangementsProfessional development opportunitiesA welcoming and inclusive and culturally safe workplaceOpportunities to contribute to meaningful social impact and reconciliation outcomesNote: This is an Aboriginal and Torres Strait Islander Identified Position only for First Nations Australians.This is an Aboriginal and Torres Strait Islander identified position and is classified under the special measures provisions of section 12 of the Equal Opportunity Act 2010 (Vic). Only Aboriginal and/or Torres Strait Islander people are eligible to apply.Proof of Aboriginal and/or Torres Strait Islander heritage will be required at interview stage.Appointment to this position is subject toA valid Working with Children Check.Background checks (Police check, working rights, references)Ready to Apply?If you’re passionate about supporting Aboriginal and Torres Strait Islander students to access and succeed in education, and are committed to contributing to a culturally safe, inclusive and supportive student experience, we encourage you to apply.Please reach out to [e-mail] for any further queries.Closing date: 11:55pm Sunday 8 November 2026Applications Close:9 Nov 2026 11.59 pmRMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [e-mail] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.We are a Circle Back Initiative Employer – we commit to respond to every applicant.