Incident Response Coordinator — Crisis Management

TELUS; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

TELUS Health in Melbourne or Sydney seeks an Incident Management Coordinator to join our team and oversee intake, scoping, and resource allocation for incident management services. This frontline role requires clear communication, strategic thinking, and the ability to manage sensitive information during high-pressure events.

You will coordinate provider assignments, oversee administrative tasks, and ensure timely intervention while maintaining high standards of service delivery.

Qualifications

• Experience in incident management or crisis coordination.
• Exceptional written and verbal communication skills.
• Ability to manage competing priorities in fast-paced environments.

Responsibilities

• Coordinate intake, assessment, and resource allocation for Incident Management services.
• Scope acute-care environments, crisis situations, and complex disaster events.
• Strategically allocate clinical providers to incident management requests.
• Oversee administrative functions related to service delivery.

Skills

Incident management

Crisis coordination

Communication skills

Organization

Attention to detail

Job description

TELUS Health in Melbourne or Sydney seeks an Incident Management Coordinator to join our team and oversee intake, scoping, and resource allocation for incident management services. This frontline role requires clear communication, strategic thinking, and the ability to manage sensitive information during high-pressure events.

You will coordinate provider assignments, oversee administrative tasks, and ensure timely intervention while maintaining high standards of service delivery.