Crisis Incident Coordinator – Healthcare Services

LifeWorks; Sydney; On-site; AUD 65,000 - 100,000; Full time

Benefits offered by this job

Employee Assistance Program

Wellbeing program initiatives

Positive team environment

Job summary

TELUS Health is seeking an Incident Management Coordinator to join our frontline operations in Sydney or Melbourne. You will coordinate intake, scoping, and resource allocation for incident management services, ensuring high-quality clinical support to our clients in fast-paced crisis situations.

The role requires strong communication, strategic thinking, and empathy, with experience in incident management or crisis coordination.

Qualifications

• Experience in incident management or crisis coordination.
• Exceptional communication skills, both written and verbal.
• Proactive, organized, and able to manage competing priorities.
• Empathetic and professional in high-pressure situations.

Responsibilities

• Coordinate intake, assessment, and resource allocation for Incident Management services.
• Scope acute-care environments, crisis situations, and complex disaster events.
• Strategically and cost-effectively allocate clinical providers to requests.
• Oversee administrative functions related to service delivery.
• Gather sensitive customer information to provide optimal support.
• Assess urgency and assign qualified providers for timely intervention.
• Direct internal stakeholders with service-related queries to ensure smooth delivery.

Skills

Incident management

Crisis coordination

Communication skills

Organizational skills

Negotiation

Empathy

Attention to detail

Job description

TELUS Health is seeking an Incident Management Coordinator to join our frontline operations in Sydney or Melbourne. You will coordinate intake, scoping, and resource allocation for incident management services, ensuring high-quality clinical support to our clients in fast-paced crisis situations.

The role requires strong communication, strategic thinking, and empathy, with experience in incident management or crisis coordination.