Incident Resolution Analyst - Root Cause & Compliance

Apex Superannuation (Australia) Pty Ltd; Wollongong City Council; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive remuneration commensurate

Training and development opportunities

Global exposure

Job summary

Apex Superannuation (Australia) Pty Ltd in Wollongong seeks an Incident Resolution Analyst to manage superannuation incidents, perform root cause analyses and coordinate remediation with stakeholders. You will ensure compliance with laws, internal policies, and contractual SLAs while documenting actions and outcomes.

The role demands strong communication skills, knowledge of superannuation regulations, and a growth mindset to develop preventive measures and enhance incident response across

Qualifications

• RG 146 and a deep understanding of the superannuation administration processes.
• Knowledge of the superannuation regulatory environment, taxation rules impacting superannuation, and changes impacting the regulatory and legislative environment.
• The ability to effectively communicate with and manage internal and external stakeholders to achieve required outcomes.
• Strong written and verbal communication, including ability to interact with clients.
• A curious, open, and growth mindset, with the ability to apply creative and pragmatic approaches to solving problems.

Responsibilities

• Manage superannuation administration incidents including validation, remediation, root cause analysis and reporting actions taken to rectify and mitigate recurrence.
• Apply client/fund specific rules and policies to ensure timely analysis, rectification, and prevention of incidents.
• Collaborate with internal and external stakeholders to review, rectify and prevent incidents per laws, policies, and SLAs.
• Perform data analysis and complex calculations including compensation calculations and adjustments to member accounts.
• Conduct root cause analysis and implement preventive steps to reduce recurrence.
• Ensure incident reporting is maintained and attend Client Incident meetings as required.

Skills

RG 146

Superannuation administration

Stakeholder communication

Written and verbal communication

Growth mindset

Job description

Apex Superannuation (Australia) Pty Ltd in Wollongong seeks an Incident Resolution Analyst to manage superannuation incidents, perform root cause analyses and coordinate remediation with stakeholders. You will ensure compliance with laws, internal policies, and contractual SLAs while documenting actions and outcomes.

The role demands strong communication skills, knowledge of superannuation regulations, and a growth mindset to develop preventive measures and enhance incident response across