Incident Resolution Analyst

Apex Superannuation (Australia) Pty Ltd; Wollongong City Council; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive remuneration commensurate

Training and development opportunities

Global exposure

Job summary

Apex Superannuation (Australia) Pty Ltd in Wollongong seeks an Incident Resolution Analyst to manage superannuation incidents, perform root cause analyses and coordinate remediation with stakeholders. You will ensure compliance with laws, internal policies, and contractual SLAs while documenting actions and outcomes.

The role demands strong communication skills, knowledge of superannuation regulations, and a growth mindset to develop preventive measures and enhance incident response across

Qualifications

• RG 146 and a deep understanding of the superannuation administration processes.
• Knowledge of the superannuation regulatory environment, taxation rules impacting superannuation, and changes impacting the regulatory and legislative environment.
• The ability to effectively communicate with and manage internal and external stakeholders to achieve required outcomes.
• Strong written and verbal communication, including ability to interact with clients.
• A curious, open, and growth mindset, with the ability to apply creative and pragmatic approaches to solving problems.

Responsibilities

• Manage superannuation administration incidents including validation, remediation, root cause analysis and reporting actions taken to rectify and mitigate recurrence.
• Apply client/fund specific rules and policies to ensure timely analysis, rectification, and prevention of incidents.
• Collaborate with internal and external stakeholders to review, rectify and prevent incidents per laws, policies, and SLAs.
• Perform data analysis and complex calculations including compensation calculations and adjustments to member accounts.
• Conduct root cause analysis and implement preventive steps to reduce recurrence.
• Ensure incident reporting is maintained and attend Client Incident meetings as required.

Skills

RG 146

Superannuation administration

Stakeholder communication

Written and verbal communication

Growth mindset

Job description

Apex Superannuation (Australia) Pty Ltd – Wollongong NSW

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Incident Resolution Analyst

Location: Wollongong

Description

This role is responsible for managing superannuation administration incidents, including validation, remediation, root cause analysis and reporting actions taken to rectify and mitigate reoccurrence of business incidents.

Job specification

Apply advanced knowledge of client/fund specific rules and policies and appropriate law in the context of operational systems/processes and policies, to ensure the timely and efficient analysis, rectification and prevention of incidents.

Work with internal and external stakeholders to ensure the prompt review, rectification and prevention of incidents in accordance with relevant law, internal policies and contractual obligations/service level agreements.

Conduct incident assessments to understand and document on impacts, appropriate rectification plans and ensure execution of such plans to remediate all impacted parties.

Analysis of data and completion of complex calculations including compensation calculations and where necessary, apply adjustments to member accounts.

Conduct and document thorough root cause analysis and work with internal and external stakeholders to develop and implement prevention steps to reduce the likelihood of recurrence.

Ensure internal and external incident reporting are maintained.

Attend Client Incident meetings as required.

Skills Required:

RG 146 and a deep understanding of the superannuation administration processes, and related obligations.

Knowledge of the superannuation regulatory environment, taxation rules impacting superannuation, and changes impacting the regulatory and legislative environment.

The ability to effectively communicate with and manage internal and external stakeholders to achieve required outcomes.

Strong written and verbal communication, including ability to interact with clients.

A curious, open, and growth mindset, with the ability to apply creative and pragmatic approaches to solving problems.

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;
• Competitive remuneration commensurate with skills and experience;
• Training and development opportunities

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

“Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.”