Incident & Problem Manager: IT Resilience Lead

Aware Super; Sydney; Sur place; AUD 140 000 - 200 000; Plein temps

Avantages offerts par ce poste

Health & fitness reimbursement

Work from home technology reimbursemen

Salary continuance insurance

Organisation-wide meeting-free zones

Résumé du poste

Aware Super is seeking an experienced Incident & Problem Manager to own end-to-end incident and problem management across our technology landscape. Reporting to the Senior Manager, Technology Resilience, you will ensure reliability, resilience, and continuous improvement of our IT services to protect member experiences.

You will lead major incidents, drive problem management maturity, and collaborate with technology and business leaders to prevent recurring issues and minimize risk in a complex

Qualifications

• Degree in Information Technology, Computer Science or related field required.
• Proven experience in IT Service Management, ideally within a complex or regulated environment (financial services highly regarded).
• Deep knowledge of ITIL / ITSM frameworks and operational best practice.
• Strong leadership and stakeholder management capability, with confidence leading through high-pressure situations.
• Analytical mindset with the ability to spot patterns, trends and improvement opportunities.
• Excellent communication skills and a collaborative, outcomes-focused approach.
• Balanced in accepting risk and speaking up to simplify, learn and grow.

Responsabilités

• Lead and manage major incidents end to end, ensuring timely resolution and clear communication.
• Analyse incident data and trends to identify improvement opportunities.
• Lead post-incident reviews and ensure lessons learned are embedded into continuous improvement initiatives.
• Partner with vendor and internal teams to address risks and remediation actions.
• Work with Technology groups to implement improvements and mature and automate services.
• Build dashboards and insights to support proactive decision-making.
• Identify root causes and systemic issues to prevent repeat incidents.

Connaissances

IT Service Management

ITIL / ITSM

Leadership

Stakeholder management

Analytical mindset

Communication skills

Formation

Degree in Information Technology, Computer Science or related field

Description du poste

Aware Super is seeking an experienced Incident & Problem Manager to own end-to-end incident and problem management across our technology landscape. Reporting to the Senior Manager, Technology Resilience, you will ensure reliability, resilience, and continuous improvement of our IT services to protect member experiences.

You will lead major incidents, drive problem management maturity, and collaborate with technology and business leaders to prevent recurring issues and minimize risk in a complex