Incident Manager Engineering · Sydney · Full-time · A$160,199 AUD - A$204,542 AUD

Deel; Sydney; In loco; AUD 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Klarna is seeking an experienced professional to join the incident response team, leading incident-related initiatives and improvement projects within a banking and financial services environment. You will drive structure, planning, and execution across activities, ensuring progress and timely resolutions during high-impact situations.

We expect a background in incident management, problem management, DevOps, or technical project management, with the ability to plan, drive, and close loops in

Competenze

• Experience in banking/financial services industry.
• Background in incident or problem management, DevOps, or technical project management.
• Strong project management skills to plan, drive, and follow up complex incident initiatives.
• Ability to bring structure to fast-moving environments and coordinate stakeholders.

Mansioni

• Lead incident response initiatives and improvement projects in a banking environment.
• Drive planning, execution, and timely resolution during high-impact incidents.
• Oversee root cause analysis, remediation planning, and preventive improvements.
• Participate in on-call rotation with compensation; maintain calm, structured decision-making.

Conoscenze

Incident management

Problem management

DevOps

Technical project management

Stakeholder coordination

Decision-making under pressure

Strumenti

On-call operations

Descrizione del lavoro

What you will do
In this position, you will be part of Klarna’s incident response team, leading incident-related initiatives and improvement projects within a banking and financial services environment. You will drive structure, planning, and execution across incident response activities, ensuring progress, clear communication, and timely resolution during high-impact situations. Beyond live incidents, you will lead follow-up work such as root cause analysis, remediation planning, and delivery of preventive improvements that strengthen operational resilience. This position includes participation in an on-call rotation with compensation and requires calm, structured decision-making under pressure. We are looking for experienced project managers or highly technical professionals with the skills and experience needed to meet the outlined requirements.

Who you are
• Experience within the banking or financial services industry
• Background in incident management, problem management, DevOps, or technical project management
• Strong project management skills with the ability to plan, drive, and follow up complex incident-related initiatives
• Ability to bring structure and clarity to unstructured and fast-moving environments
• Comfortable making decisions under pressure while remaining calm and constructive
• Clear and effective communicator who can coordinate stakeholders during critical situations
• Strong sense of responsibility and ownership, with a willingness to push progress and close loops

Awesome to have
• Experience leading incident response projects or major incident workstreams
• Experience driving post-incident reviews and long-term remediation initiatives
• Exposure to on-call operations for business-critical systems
• Familiarity with regulated, highly available, or mission-critical technical environments

Please include a CV in English
Curious to learn more about Klarna and what it’s like to work here? Explore our career site .

Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact [e-mail] .

In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.