Incident Analyst

Grow Inc.; Australia; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

GROW Inc. is looking for an Incident Analyst to drive incident resolution and support strategic solutions. You will work closely with teams to analyze incidents, contribute to improvements, and ensure compliance with risk standards, all in a hybrid working environment that values diversity and wellness.

Benefits

ME Days – extra 3 days off per year for wellness

Birthday Leave – an additional day off on your birthday

Employee Share Option Program – share in our success

Parental Leave – 10 weeks plus super contributions for caregivers

Community give-back days organized

Learning & Development Budget – up to $500 annually

Hybrid Work Arrangement – true hybrid model

Exciting Discounts – movie tickets, gift cards, electronics, etc.

Qualifications

• Experience in incident management and analysis.
• Strong collaboration skills with stakeholders.
• Ability to perform trend analysis on incident data.

Responsibilities

• Conduct incident analysis to determine impact and support resolutions.
• Manage assigned incidents and liaise with stakeholders to meet SLAs.
• Identify improvements to reduce incidents and enhance quality.

Skills

Incident analysis

Collaboration

Problem-solving

Trend analysis

Job description

Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you!

So, who is GROW Inc?

Founded in 2016, we’re the Australian FinTech success story solving big problems in the Superannuation and Managed Funds industry. Our administration platforms, built on familiar technologies from the 90s, track everything related to your super. Our vision is to be the trusted, global leader in financial services technology, creating simple and secure solutions our customers love.

How are we doing it?

We’re disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology, which improves the financial wellbeing of Australians. We aim to provide a brighter, more secure future, making Super more timely and accessible, while enabling wealth management companies to offer more cost-effective solutions.

We’re rebels with a cause—authentic, diverse, and embracing our differences as we continue to make an impact. We believe diversity of thought helps us build better solutions, which is why we encourage our team to bring their whole selves to work every day.

Job Description

Your Responsibilities as an Incident Analyst

• Complete incident analysis to determine impact and support resolution planning, collaborating with P&T to provision necessary data and information.
• Provide SME input into tactical and strategic solutions and rectification plans to support immediate and long-term resolutions.
• Contribute to the rectification of incidents according to agreed plans.
• Identify improvements to current solutions and procedures to reduce incidents and enhance quality.
• Support Squads with SME input to address business requirements, especially where technology upgrades are needed to prevent incidents.
• Work with the Risk team to ensure solutions align with risk appetite and facilitate incident reporting and status updates.
• Manage assigned incidents, liaising with stakeholders to meet SLAs and ensure documentation is complete.
• Assist administration teams with training and change management related to incidents, including input into procedures and workaround documentation.
• Perform trend analysis on incident data to identify themes and opportunities for process and system improvements.

Additional Information

Why you’ll love working at GROW

• ME Days – extra 3 days off per year for wellness
• Birthday Leave – an additional day off on your birthday
• Employee Share Option Program – share in our success
• Parental Leave – 10 weeks plus super contributions for the primary caregiver, regardless of gender
• Community give-back days organized by us
• Learning & Development Budget – up to $500 annually for your development
• Hybrid Work Arrangement – a true hybrid model
• Exciting Discounts – movie tickets, gift cards, electronics, and more

We understand that applying for a job can be stressful. You don’t need to include a cover letter; just ensure your CV is detailed enough for us to understand your background. Even if you don’t meet every requirement but are inspired by our mission, we encourage you to apply. You might be the perfect fit!

We are a Circle Back Initiative Employer – committed to responding to every applicant.