Inbound Sales & Service Consultant – Entry‑Level, Hybrid

Royal Automobile Club of Queensland; Queensland; Hybrid; AUD 45,000 - 51,000; Full time

Benefits offered by this job

Free RACQ roadside assistance from day

Exclusive employee discounts

Wellbeing resources

WeFLEX work options

Job summary

RACQ in Queensland seeks a Sales and Service Consultant to be the first point of contact for members, handling inbound calls, offering tailored solutions across RACQ’s products and services, and building a strong customer service foundation.

No previous contact centre experience required; this entry-level role includes comprehensive training, ongoing coaching, and the support needed to succeed while growing your career within RACQ.

Qualifications

• Friendly and engaging, enjoy helping others.
• Calm under pressure with resilience.
• Eager to learn and grow in a fast-paced, team-focused environment.
• Confident using computers and communicating clearly.
• Hold a minimum Year 12 High School Certificate.

Responsibilities

• Chat with members to understand needs and offer tailored solutions.
• Create positive experiences with every interaction.
• Stay up to date with RACQ’s products and services.

Skills

Customer service

Communication

Sales skills

Problem solving

Computer literacy

Education

Year 12 High School Certificate

Tools

CRM software

Job description

RACQ in Queensland seeks a Sales and Service Consultant to be the first point of contact for members, handling inbound calls, offering tailored solutions across RACQ’s products and services, and building a strong customer service foundation.

No previous contact centre experience required; this entry-level role includes comprehensive training, ongoing coaching, and the support needed to succeed while growing your career within RACQ.