Improvement Lead

Alfred; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Salary Packaging benefits

Novated Car Leasing

Professional learning and development

Flexible and hybrid remote working

Five weeks paid annual leave

Discounted car parking

Onsite gym and childcare services

Job summary

Bayside Health is seeking an Improvement Lead to identify, shape, and deliver complex improvement initiatives within the Digital Health team, partnering with the Head of Strategy and Transformation to execute an agreed program of work.

In a highly regulated environment, you will drive measurable outcomes, challenge traditional approaches, and maintain momentum as priorities shift, ensuring delivery of benefits across large, matrix organisations in healthcare.

Qualifications

• Relevant tertiary qualification in business, engineering, ICT operations management, health administration, health informatics or a related discipline, or substantial equivalent professional experience.
• Demonstrated success driving transformational change through large, complex, regulated or matrix organisations, with formal qualifications in PROSCI, ADKAR change management methodologies etc.
• Working knowledge of ITIL and modern ICT service-improvement practices, with ITIL certification desirable.
• Experience applying Agile, Scrum or Kanban principles to improvement and transformation initiatives.
• Formal qualification or demonstrated advanced capability in Lean, Lean Six Sigma or equivalent continuous improvement methodology, with Lean Six Sigma Black Belt certification highly desirable.
• Proficient in process, value stream customer journey and service experience mapping and BPMN tools.
• Demonstrated application of structured improvement methodologies including DMAIC, value stream mapping, process mapping, root-cause analysis and PDSA/PDCA within complex service environments.
• Previous experience in digital health, clinical operations, or healthcare settings.
• Strong familiarity with Microsoft 365 tools, SharePoint, and process mapping tools or service design techniques.
• Direct exposure to, and knowledge of, change, transformation, or quality business process improvement projects
• Project/program management certifications such as PRINCE2, PMP or MSP
• Mergers and acquisitions, ICT separation and integration experience will be highly regarded.

Responsibilities

• Identify, shape and deliver complex improvement initiatives across the Digital Health team.
• Lead with Head of Strategy and Transformation to execute the program of work.
• Create clarity from ambiguity, build momentum, and convert opportunities into measurable outcomes.
• Challenge established ways of working and maintain pace when priorities and stakeholder needs evolve.

Skills

Change management

Lean Six Sigma

Agile / Scrum / Kanban

Process mapping

DMAIC / PDCA

Healthcare domain knowledge

Communication

Education

Bachelor's degree in business/engineering/ICT or related

PROSCI/ADKAR change management

Lean Six Sigma Black Belt

PRINCE2 / PMP / MSP

ITIL certification

Tools

Microsoft 365

SharePoint

BPMN tools

Process mapping tools

Job description

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent, full-time ongoing position
• Full time, 80 hours per fortnight including a monthly ADO
• Classification code – HS7
• Attractive staff remuneration and benefits

The Department

The Digital Health Division is responsible for enabling clinical staff to deliver timely, quality care to our patients and carers through innovative use of information technologies and through strategic management of information and data. The division leads technology procurement and support, cybersecurity, clinical applications, electronic medical records, digital strategy, data governance and enterprise transformation initiatives.

The Role – Position Summary

The Improvement Lead is accountable for identifying, shaping and delivering complex improvement initiatives across the Digital Health team, working closely with the Head of Strategy and Transformation to execute the agreed program of work. Operating in a complex, highly regulated and evolving environment, the role creates clarity from ambiguity, builds momentum through organisational constraints and converts improvement opportunities into measurable and sustained outcomes.

The successful candidate will have a demonstrated track record of delivering material improvements in large, complex or matrix organisations. They will constructively challenge established ways of working, influence without formal authority and maintain pace and accountability where priorities, systems and stakeholder needs are evolving.

Qualifications / Experience Required

• Relevant tertiary qualification in business, engineering, ICT operations management, health administration, health informatics or a related discipline, or substantial equivalent professional experience.
• Strong demonstrable track record of independently leading complex process, service or operating-model improvements from problem definition to implementation and benefits realisation, with evidence of driving measurable outcomes.
• Demonstrated success driving transformational change through a large, complex, regulated or matrix organisation, with formal qualifications in PROSCI, ADKAR change management methodologies etc.
• Working knowledge of ITIL and modern ICT service-improvement practices, with ITIL certification desirable.
• Experience applying Agile, Scrum or Kanban principles to improvement and transformation initiatives.
• Formal qualification or demonstrated advanced capability in Lean, Lean Six Sigma or equivalent continuous improvement methodology, with Lean Six Sigma Black Belt certification highly desirable.
• Proficient in process, value stream customer journey and service experience mapping and BPMN tools.
• Demonstrated application of structured improvement methodologies including DMAIC, value stream mapping, process mapping, root-cause analysis and PDSA/PDCA within complex service environments.
• Previous experience in digital health, clinical operations, or healthcare settings.
• Strong familiarity with Microsoft 365 tools, SharePoint, and process mapping tools or service design techniques.
• Direct exposure to, and knowledge of, change, transformation, or quality business process improvement projects
• Project/program management certifications such as PRINCE2, PMP or MSP
• Mergers and acquisitions, ICT separation and integration experience will be highly regarded.

This is an opportunity to work with an amazing team in a growth area within public health and to have a real impact on patient care and outcomes. Additional benefits include:

• Access to Salary Packaging benefits and Novated Car Leasing
• Ongoing professional learning and development opportunities and health and wellbeing initiatives
• Flexible and hybrid remote working arrangements, with five weeks paid annual leave and monthly ADOs
• Discounted car parking (subject to availability) as well as onsite gym and childcare services

Applications close at 11:59 pm AEDT Thursday, 19 November 2026

For further information, contact Head of Strategy & Transformation Leigh Brittain at **********@alfred.org.au

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.