Import Coordinator

Wesfarmers Health; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Team discounts at major retailers

Professional development opportunities

Novated leasing options

Employee Assistance Program

Outdoor terrace for work and breaks

Onsite health & wellbeing facilities

End of trip facilities

Job summary

Wesfarmers Health is seeking an Import Coordinator to manage the end-to-end inbound international freight from overseas suppliers through to our Distribution Centres.

Reporting to the Head of Transport, you will collaborate with suppliers, freight forwarders, customs brokers and internal stakeholders to ensure compliant, timely and cost-efficient deliveries, while maintaining landed cost data and driving continuous improvement of the inbound supply chain.

Qualifications

• Experience in imports, international freight forwarding, customs, or inbound supply chain.
• Experience in pharma/healthcare or FMCG sectors preferred.
• Strong knowledge of import logistics, customs, Incoterms and freight operations.
• Ability to manage multiple shipments and stakeholders with high accuracy.
• Experience with freight forwarders, customs brokers, and overseas suppliers.
• Strong analytical, reconciliation and problem-solving skills.
• Advanced Excel; experience with SAP or ERP systems.
• Tertiary qualification in Supply Chain or related field (desirable).

Responsibilities

• Coordinate end-to-end inbound international freight movements to Distribution Centres.
• Manage import order books from PO to receipt, monitor milestones and timelines.
• Arrange sea, air, and consolidated freight—optimizing cost.
• Prepare and verify import documentation per customs and regulatory requirements.
• Collaborate with customs brokers, freight forwarders, suppliers and government agencies.
• Proactively address shipment delays and documentation issues, communicating impacts.
• Maintain landed cost data and reconcile freight, duty and brokerage invoices.
• Monitor inbound performance and drive continuous improvements in lead times and compliance.

Skills

Imports

International freight forwarding

Customs compliance

Incoterms

Excel

ERP SAP

Stakeholder management

Analytical skills

Education

Diploma in Supply Chain/Logistics/International Trade

Tools

SAP

Freight management systems

Job description

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At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica.

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

We have a fantastic opportunity for a highly motivated and detail-oriented Import Coordinator to join our Supply Chain team. Reporting to the Head of Transport, this role is responsible for coordinating the end-to-end movement of inbound international freight, ensuring products are delivered efficiently, compliantly, and cost-effectively from overseas suppliers through to our Distribution Centres.

Working closely with suppliers, freight forwarders, customs brokers, and internal stakeholders, you will play a critical role in maintaining product availability, managing import compliance requirements, and driving visibility across our inbound supply chain.

Other key responsibilities include, but are not limited to:

• Manage the import order book from purchase order confirmation through to Distribution Centre receipt, monitoring supplier readiness, cargo milestones and delivery timelines.
• Coordinate sea, air and consolidated freight bookings, selecting the most appropriate transport solutions to meet business requirements while optimising cost
• Prepare and verify import documentation, ensuring compliance with customs, biosecurity and regulatory requirements
• Work closely with customs brokers, freight forwarders, suppliers and government agencies to facilitate the timely clearance and delivery of shipments
• Proactively manage shipment delays, documentation issues and supply risks, implementing corrective actions and communicating impacts to key stakeholders
• Maintain accurate landed cost information and reconcile freight, duty and brokerage invoices to support inventory valuation and cost accuracy
• Monitor inbound supply chain performance and support continuous improvement initiatives focused on lead times, visibility, compliance and operational efficiency

If you're ready to make a meaningful impact in a fast-paced supply chain environment, we'd love to hear from you.

What you’ll bring:

• Proven experience in imports, international freight forwarding, customs or inbound supply chain operations
• Experience within pharmaceutical, healthcare, FMCG, retail or related industries will be highly regarded
• Strong knowledge of import logistics, customs processes, Incoterms and international freight operations
• Demonstrated ability to manage multiple shipments and stakeholders while maintaining a high level of accuracy and attention to detail
• Experience working with freight forwarders, customs brokers and overseas suppliers
• Strong analytical, reconciliation and problem-solving capabilities
• Advanced Microsoft Excel skills and experience using ERP or freight management systems such as SAP
• Tertiary qualification or diploma in Supply Chain, Logistics, International Trade or Business (desirable)

Why us?

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym
• Dedicated end of trip facilities (cycle racks, showers, lockers)

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.

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