Implementation Specialist - Domain

CoStar Group, Inc.; Council of the City of Sydney; Hybrid; AUD 75,000 - 95,000; Full time

Job summary

A leading real estate technology provider in Australia is seeking an Implementation Specialist. This role involves delivering product demos and client training to ensure solution integration. Successful candidates will have excellent customer service skills and a Bachelor's degree. Hybrid working is offered, reflecting a commitment to work-life balance.

Benefits

Hybrid working environment

Career growth opportunities

Team-based commission structure

Qualifications

• Excellent customer service and relationship-building skills.
• Proven ability to embed products and services at the customer level.
• Strong written and verbal communication skills.

Responsibilities

• Provide product demos and training to integrate solutions into client businesses.
• Maintain pre and post-sale relationships and support consultations.
• Onboard new branches within client organisations.

Skills

Customer service skills

Relationship building

Problem-solving

Analytical skills

Communication skills

Education

Bachelor’s Degree from an accredited university

Job description

Overview

Implementation Specialist - Domain. Digital / SaaS Solutions for Real Estate agency clients. Deliver product demos and training for clients pre and post onboarding. Hybrid working, team-based commission and career growth.

About Domain

Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

Responsibilities

• Provide product demos and training to explain functionality and ensure that solutions are well-integrated into our client’s businesses.
• Maintain pre and post-sale relationships and support onboarding, ongoing projects (e.g., rebrands), and client success initiatives.
• Onboard new branches within client organisations and ensure smooth integrations.
• Conduct webinars and plan/roll out product updates to explain new features.
• Answer customer questions on product features and work with internal teams to troubleshoot issues.
• Assist with retention at the renewal stage and collaborate with Solutions Leaders and sales teams to service customers at scale.
• Analyse data to identify risks and opportunities for sales.
• Facilitate sharing of client feedback to Sales, Marketing and Product teams to align product features with customer needs.

Ideal Person / Qualifications

• Essentials – Bachelor’s Degree from an accredited, not-for-profit university or college.
• Excellent customer service and relationship-building skills.
• Proven ability to embed products and services at the customer level.
• Strong written and verbal communication skills.
• Ability to organise, prioritise, meet deadlines and work well in a fast-paced environment.
• Demonstrate business and commercial acumen and financial awareness.
• Strong problem-solving and analytical skills with the ability to provide solutions aligned with client needs.
• Tech-savvy with accurate administrative skills.
• Nice to haves – Real Estate, tech or SaaS industry experience.

What’s Next?

We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy! We’re genuinely excited about the chance to work together and make a meaningful impact.

Equity, Diversity & Inclusion

Domain is committed to fostering an equitable, inclusive work culture. We welcome candidates from all lived experiences and offer reasonable accommodations on request. If you require adjustments, contact [e-mail] or 1300 858 356.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing. CoStar Group is a leading global provider of real estate information, analytics, and marketplaces. We are committed to creating a diverse environment and an equal opportunity workplace. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or citizenship/immigration status. If you require accommodations to use our careers site, contact [e-mail] or call 1-855-840-1715.