Implementation Manager

Mosaic.tech; Australia; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Share options

Hybrid work

Home office allowance

Temporary remote work

Company-wide long weekends

Social impact days

Referral program

Social events

Birthday day off

Wellbeing support

Catered lunches

Dog-friendly office

Job summary

HiBob is a modern People Platform helping fast-growing businesses build exceptional workplaces. From sale close to go-live, our Implementation team guides customers through configuring Bob and preparing their teams for launch, ensuring adoption and value.

You will work predominantly with upper-SMB and lower mid-market customers in APJ, translating system concepts for HR stakeholders and keeping projects moving with clear governance and communication.

Qualifications

• Experience in customer-facing roles involving systems, onboarding, or HR operations.
• Excellent communication and ability to simplify technical concepts.
• Structured project management approach with handling priorities and risks.
• Strong problem-solving and capability to work in ambiguity.
• Comfort with spreadsheets and data; data uploads/validation helpful.
• Customer-focused mindset with a drive to deliver lasting value from the product.

Responsibilities

• Own customer implementations from handover to go-live.
• Guide customers through setup, data preparation, configuration, and key decisions.
• Translate technical concepts into practical guidance for HR stakeholders.
• Explain how setup choices affect processes, reporting, and product adoption.
• Build trusted relationships and keep projects moving with clear communication.
• Work through ambiguity and provide practical solutions without a rigid playbook.
• Assist with data uploads and troubleshooting.
• Collaborate with internal teams to resolve challenges and ensure a high-quality experience.
• Identify opportunities to scale repeatable implementations across APJ.
• Contribute to a growing APJ team with curiosity and builder mindset.

Skills

Customer-facing experience

HR systems knowledge

Project management

Data analysis

Clear communication

Ambiguity navigation

Job description

HiBob is a modern People Platform helping fast-growing businesses build exceptional workplaces. Bob is a modular, data-driven solution that supports the full employee lifecycle - from hiring and onboarding through to performance, compensation, and workforce planning Increasingly, our modules connect beyond HR, integrating with finance and other business functions to give companies a single source of truth for their people's data. Having recently secured a US$166 million investment led by Salesforce, we’re aiming to expand beyond traditional HR software into an "organisational intelligence layer". We’re a rapidly scaling global technology company with an ambitious go-to-market team - and APJ is central to our next phase of growth.

The role

From the moment a sale closes through to go-live, our Implementation team guides customers through from sale close to go-live, acting as their main guide as they configure Bob and prepare their teams for launch. This is a customer-facing role for someone who enjoys making the complex feel simple, and taking ownership through ambiguity. You'll help customers get Bob up and running while making sure it becomes part of how their teams actually work. You'll work predominantly with upper-SMB and lower mid-market customers, with the opportunity to build the capability to support increasingly complex implementations. You'll help customers understand the downstream impact of their decisions, translate system concepts into practical language, and keep projects moving with clear structure and communication.

What you'll do

• Own customer implementations from handover after sale through to successful go-live
• Guide customers through system setup, data preparation, configuration, and key implementation decisions
• Translate technical concepts into clear, practical guidance for HR and People stakeholders
• Help customers understand how their setup choices will affect future processes, reporting, permissions, and product adoption
• Build trusted relationships with customers and keep projects progressing through clear communication, expectations, and governance
• Work through ambiguity, diagnose issues, and find practical solutions without relying on a rigid playbook
• Support customers with data uploads and spreadsheet-based preparation and troubleshooting
• Partner with internal teams to resolve challenges and deliver a consistent, high-quality customer experience
• Identify opportunities to improve how we deliver repeatable, high-value implementations across the region
• Contribute to a growing APJ team with ideas, curiosity, and a builder mentality

What we're looking for

• Experience in a customer-facing role involving systems, implementation, onboarding, business analysis, HR operations, People operations, or HR reporting
• Excellent communication skills, including the ability to simplify technical concepts for non-technical stakeholders
• A structured approach to managing projects, priorities, risks, and customer expectations
• Strong problem-solving skills and confidence operating in ambiguity
• Comfortable working with spreadsheets and data; experience supporting data uploads or data validation is valuable
• A relationship-led approach with the resilience and adaptability to guide customers through change
• Curiosity about technology and how different parts of a system connect
• A calm, accountable, and collaborative working style
• Genuine interest in helping customers get lasting value from the product, not just completing a technical setup
• Experience with HR platforms, APIs, SaaS implementations, or a growth-stage technology business is advantageous, but not essential
• An interest in using AI tools to work smarter, solve problems, and improve the customer experience

You don't need to come from a traditional implementation background. We're open to people who have built strong transferable skills in HR or People operations, business analysis, customer success, systems administration, or a similar environment - and who are excited to move toward a role that blends customers, technology, and problem-solving.

Job benefits

• Company share options plan - every employee can eventually become a shareholder
• Hybrid working from day 1
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador program
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift
• Unmind access to support your wellbeing
• Catered Thursday lunches and coffee!
• Dog-friendly office