Implementation Consultant

Total System Services; Council of the City of Sydney; Hybrid; AUD 115,000 - 125,000; Full time

Job summary

A global payments technology company is seeking an Implementation Consultant to guide schools through the adoption of their software platform. The role involves leading projects, training staff, and providing user support. Ideal candidates will have at least 3 years of experience in software implementation and strong problem-solving skills. This position offers a salary range of $115,000 - $125,000 plus superannuation and flexible working arrangements.

Benefits

Flexible work arrangements

18 weeks paid parental leave

Wellness programs

Employee Stock Purchase Plan

Qualifications

• Minimum 3 years' experience in a software implementation or consultancy role.
• Experience in change management is highly desirable.
• Experience working in a client/vendor-facing environment.

Responsibilities

• Lead discovery sessions with clients to understand their requirements.
• Plan and manage implementation projects, coordinating timelines.
• Deliver engaging training sessions and provide comprehensive user support.

Skills

Project coordination

Client relations

Problem-solving

Communication skills

Organizational skills

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

About Global Payments

Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale, Global Payments delivers market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity. Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.

Sentral is a trusted cloud-based software provider managing school administration, student data and parent engagement for over 3,000 schools across Australia. From staff to teachers and parents, our platform removes the administrative burden to enable school communities to focus on student outcomes.

About the Role

As an Implementation Consultant, you’ll work closely with schools to guide them through the full journey of adopting our platform — from understanding their needs to configuring the system, training staff, and supporting go-live.

You’ll be a trusted partner to each school, ensuring they feel confident and supported every step of the way. This is a role that combines problem-solving, people skills, and technology, all with the goal of making a meaningful difference in the education sector.

Key Responsibilities

• Lead discovery sessions with clients to understand their requirements and design tailored software solutions;
• Plan and manage implementation projects, coordinating timelines and deliverables;
• Configure systems and workflows to suit each school’s environment and use case;
• Coordinate and support user acceptance testing (UAT) to ensure successful go-lives;
• Deliver engaging training sessions and provide comprehensive user support;
• Develop clear and practical documentation, including training guides and reference materials;
• Troubleshoot implementation issues and resolve client concerns promptly;
• Collaborate with cross-functional teams to ensure technical and functional requirements are met;
• Provide feedback and insights to the Implementation Manager to support ongoing product and process improvement.

Salary

• The salary range for this role is $115,000 - $125,000 base + superannuation

About You

We’re looking for a teammate who will stand by our values and bring them to life. A brand ambassador who collaborates, partners and stands with us.

You’re an experienced Implementation Consultant or Project Manager who thrives in dynamic, client-facing roles. With strong technical understanding and excellent communication skills, you know how to bring people on the journey, solve problems before they escalate, and ensure every project stays on track.

What You Will Bring

• Minimum 3 years' experience in a software implementation or consultancy role;
• Experience in change management - highly desirable
• Experience working in a client/vendor-facing environment;
• Strong project coordination, organisational, and time management skills;
• Excellent problem-solving and troubleshooting abilities;
• Ability to manage multiple projects simultaneously with attention to detail;
• Strong written and verbal communication and stakeholder engagement skills;
• A collaborative, team-first mindset with a proactive and solutions-focused approach;
• Experience in education or EdTech is highly desirable;
• Familiarity with project delivery methodologies (e.g., Agile, Waterfall) is a plus.

What Sets You Apart

• A professional, client-centric approach to every interaction;
• Ability to quickly build trust and positive working relationships;
• A passion for education and technology;
• Curiosity, initiative, and a continuous improvement mindset.

Please note that you must have

• Full work rights in Australia
• Ability to obtain a Working with Children Check
• Ability to obtain an Australian Federal Police Check

Our Benefits

Join a leading global technology brand that offers benefits you’ll actually value, including:

• Flexible work arrangements that support your unique needs;
• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
• Women in Digital membership, granting you access to a host of member industry events and resources;
• Additional birthday, community giving, wellness and study leave;
• Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
• A jam-packed calendar of cultural celebrations and social activities;
• Global career and professional development opportunities;
• Salary sacrifice and an Employee Stock Purchase Plan.

Ready to Apply

Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. Please note you will be redirected to a Global Payments careers page to submit your application.

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].